Had delivery of a new Morphy Richard's steam iron - water tank was leaking from the start. Found the communication a bit frustrating as I had to do video's, photos etc of the item . Having done all t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kettle switch failed exactly two tears to the day of a two year guarantee. After sending through no end of photos and proof of purchase/warranty as requested, Morphy Richards claim that the faulty swi... See more
Company replied
I contacted Morphy Richards customer service on 6th June regarding kettle not switching off. They replied 10th June and by 13th I have received a new kettle. The kettle was within 2 year warrant, I s... See more
Company replied
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... See more
Company replied
Company details
Written by the company
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contact info
, , , United Kingdom
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Today I spoke to Clare in customer…
Today I spoke to Clare in customer services. She is a credit to Morphy Richards. Thankyou and god bless, Clare X. The 5-star rating was for Clare. As for your products, I am in the process of returning the generator iron I bought for£161 TEN WEEKS AGO, which had no steam 4weeks ago and is now not working AT ALL. PLEASE REFUND MY MONEY
August 10, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for your lovely 5-star review 😀 We're delighted to hear Claire was able to provide such a positive experience. We'll be sure to pass your kind words on to Claire, we're sure she'll be thrilled to hear them. Thank you for choosing Morphy Richards 😊.
Requested a user manual for my iron
Requested a user manual for my iron, it came back by email the first thing next working day. Very good and polite service.
August 10, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely 5-star review 😀 We're delighted we could get the manual to you so quickly and that you were pleased with the service you received. Thank you for choosing Morphy Richards 😊.
Whilst initially pleased with the…
Whilst initially pleased with the appearance and operation of our signature 4 slice toaster, the product failed spectacularly with a loud bang taking out the house electrical supply. Product had not had much use and was in as new condition. Company declined to offer any support claiming it was a lack of maintenance on our part and blaming a likely obstruction around the elements, despite assurances backed up with photographs to the contrary regarding the condition of appliance. Totally fobbed off. Warrany and customer support worthless. Based on this experience, will never purchase Morphy Richards products again and will ensure anybody we know considering such a move is pre-warned accordingly.
August 5, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how concerning it must have been when your toaster failed in this way.
We can see that your case has already been reviewed by our Customer Support team and, following that review, a replacement has been offered. We're currently just waiting for your response so we can arrange this for you.
We appreciate that this experience has been disappointing and hope that the replacement helps restore your confidence in both our products and our customer service.
Delivery ok
Delivery ok
Need to return the item and MR made that really difficult
July 24, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave your review.
We're pleased to hear your delivery went smoothly, but we're sorry to learn that you found the return process frustrating.
When a product is reported as faulty, we may ask a few additional questions or request further information before arranging a return. This helps us determine whether the issue can be resolved without the inconvenience of sending the product back unnecessarily, allowing customers to get up and running again as quickly as possible where possible.
We appreciate your feedback and are sorry if this process felt difficult. We'll use your comments to help us continue improving the experience we provide.
I was really pleased with the prompt…
I was really pleased with the prompt response to my enquiry. The response was from an actual named person, (not an automated attempt at a reply), who provided the information I urgently required. Many thanks.
August 3, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful 5-star review 😀 We're delighted to hear you received the information you needed so quickly and that our personal approach made a positive difference. Thank you for choosing Morphy Richards 😊.
Turbosteam Pro Iron
Bought their expensive Turbosteam Pro iron about 2 years ago. It worked for a while but now on steam pours out dirty rusty steam. Don’t buy!!
August 2, 2026
Unprompted review
Reply from Morphy Richards UK
We're sorry to hear you're experiencing this issue with your TurboSteam Pro iron.
Discoloured or rusty-looking steam is typically caused by mineral deposits building up inside the appliance over time, rather than a fault with the iron itself. Regular maintenance helps prevent this, and we provide guidance on cleaning and descaling in the user manual and within our online Help Centre.
As we can't identify your details from your Trustpilot review, we'd really like the opportunity to help. Please contact our Customer Support team with your details and we'll be happy to talk you through the recommended maintenance steps and investigate further if needed.
Exceptional customer service
I ordered a cordless vacuum which is great - easy to use, light to handle, and with very effective suction. However, it developed a fault. I contacted Morphy Richards to report this and I could not have asked for better customer service. Jessica was extremely responsive, supportive, polite and efficient. Within 24 hours, having followed their process (uploading video photos, then disabling the original product), I was issued with a replacement - which then arrived extremely promptly, within 48 hours. While the company naturally wanted to establish definitively that the problem existed and persisted, there was absolutely no quibbling and the replacement process itself was incredibly straightforward; established there and then via the email exchange. Top marks for polite, efficient and professional customer service from Jessica at Morphy Richards.
July 28, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for taking the time to leave us this fantastic 5-star review 🤩. We're sorry to hear your vacuum developed a fault, but we're delighted Jessica was able to make the warranty process as quick and straightforward as possible. We'll be sure to pass your kind words on to Jessica. She will be thrilled to hear your feedback. We hope you enjoy your replacement vacuum, and thank you for choosing Morphy Richards 😀.
Love my new kettle I got the toaster…
Love my new kettle I got the toaster and microwave to match too after I had a house fire I had to replace them all and I love them all I always pick morphy Richard’s they never let me down and they are super stylish
May 1, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful 5-star review 🤩. We're so pleased to hear you're loving your new kettle, toaster, and microwave. We're sorry to hear about your house fire, but it's lovely to know you chose Morphy Richards again and that our products continue to meet your expectations. Thank you for choosing Morphy Richards 😀.
MR use legal jargon to avoid replacing leaking steam
Morphy Richards (MR) steam iron leaked and scolded my wife’s hand . The iron was with a 1 year warranty however MR refused to replace the item saying we should return it through the supplier ( Amazon in this case) . Amazon return window closed in 1 month so could not return it . Also in the end Amazon would have to return it to MR anyway .
MR hiding behind legal jargon to avoid fixing a leaking steam iron - potential of electrical shock .
August 1, 2026
Unprompted review
Reply from Morphy Richards UK
We're genuinely sorry to hear about your wife's injury and appreciate you taking the time to share your experience.
We'd like to clarify that our response was not intended to avoid responsibility or dismiss your concerns. As part of our initial assessment, we requested photographs, proof of purchase and details of the fault to determine whether the issue could be resolved through troubleshooting before recommending any further action. Unfortunately, based on the information provided, remote troubleshooting was not possible.
As your iron was purchased from Amazon less than 12 months ago, consumer legislation requires the retailer to handle the warranty claim in the first instance. This applies regardless of the manufacturer's identity and is not related to the retailer's standard returns window for unwanted items. Faulty products remain covered under your statutory consumer rights.
We understand this was frustrating, particularly given the circumstances, but we were providing the correct guidance based on how warranty claims are handled in the UK. We also take all reports of product safety seriously, and your concerns were acknowledged throughout our correspondence.
Thank you again for your feedback, and we wish your wife a full recovery.
I contacted the warranty team after my…
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process was seamless! There was no quibbling about the fault with the kettle and they were extremely apologetic and have sent out a replacement one. The level of customer service, care and communication was exemplary - they are a fantastic team who look after their customers. Thank you!
July 30, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for your amazing 5 star review 🤩 We're sorry to hear your kettle developed a fault, but we're delighted our Warranty team was able to make the replacement process quick, straightforward, and hassle-free. Your kind words about our team's customer service, care, and communication mean a great deal to us, and we'll be sure to share your feedback with everyone involved. Thank you for choosing Morphy Richards 😊.
Cassini jug kettle. just the fact that they didn’t ask many questions about the problem would refer that it is a regular occurrence. If it was my company, I would want to know what the problem was, especially if it was an electrical one.
My friend bought me one of their higher end kettles as a moving in present.
After 6 months the on button stopped working. I contacted the company and they did the usual thing of please contact the retailer. It's Their kettle and for the price would of expected better service. Anyway Their are much more reliable brands for the money that was paid.
Very bad product which is the cassini jug kettle please be advised.
July 29, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your review. We're sorry to hear your Cassini Jug Kettle developed a fault.
Following your initial contact, you provided us with a video and the information we requested. Based on the fault shown and the fact that the kettle was less than 12 months old and purchased through a retailer, we advised you to contact the retailer. This was not to avoid assisting you, but because it is the correct course of action.
Under the Consumer Rights Act 2015, your contract of sale is with the retailer that sold you the product. Where a fault develops within the first 12 months, the retailer is responsible for providing an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances.
We appreciate this may not have been the response you were hoping for, but the advice we provided was accurate and intended to ensure you received the support you are legally entitled to as quickly as possible. We wish you all the best in resolving the matter with the retailer.
Very pleased with the level of support…
Very pleased with the level of support and commitment shown by Jessica. This gives me confidence in making future purchases of Morphy Richard’s products. Thank you
July 29, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😊. We're delighted to hear Jessica's support and commitment gave you confidence in both our service and our products. We'll be sure to pass your kind comments on to Jessica. Thank you for choosing Morphy Richards 😀.
I got straight through to a really…
I got straight through to a really lovely guy.
I just wished that ld written down his name.
His product knowledge was terrific and he gave me some sound advice.
Quality company
Will certainly be recommending the product.
July 29, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted to hear you received friendly, knowledgeable advice and that your experience with our team was such a positive one. Your recommendation means a lot to us. Thank you for choosing Morphy Richards 😀.
Very helpful advise
Very helpful advise, that went a long way. Amazing customer service
July 29, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted to hear our advice was helpful and that you were pleased with the customer service you received. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😊.
So fast and efficient
So fast and efficient. A trouble-free replacement. So welcome and rare in today’s world.
July 29, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful 5-star review 😀 We're delighted to hear your replacement was arranged quickly and without any hassle. Thank you for choosing Morphy Richards 😊.
Had a problem with my iron
Had a problem with my iron, the situation was resolved very quickly, great communication, would definitely buy from this company
again !!
July 28, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5 star review 😀. We're delighted to hear your issue was resolved quickly and that you were happy with the communication and service you received. Thank you for your kind words and for choosing Morphy Richards 😊.
Breadmaker manual.
I was after buying a Morphy Richards breadmaker but you can only get the model I wanted used. Everyone I looked at had no manual so I checked MR website but no joy so I contacted them and they kindly sent it to me online. So very pleased and have now ordered a BM. Thank you.
July 27, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful 5 star review 😀 We're delighted we could help you find the user manual you needed and that it gave you the confidence to go ahead with your breadmaker purchase. We hope you enjoy using your new breadmaker, and thank you for choosing Morphy Richards 😊.
Avoid
I bought Morphy Richards IntelliClean Self Emptying Cordless Stick Vacuum in April used it about 10 times. Bought from next who told me to talk to manufacturer and manufacturer tells me to talk to next. Suction rubbish have to use it on boost all the time and still not great. Handle gets incredibly hot and have to change hands every couple of minutes. Reported to Morphy Richard’s and there response was hilarious. Don’t use it, but do use it to do a video (how can you show heat on a video?) Don’t use it but when using in the future ….dreadful response
July 27, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave your review. We're sorry to hear that you're disappointed with both your product and the support you've received.
Unfortunately, based on the name used on this review, we haven't been able to identify your correspondence or locate your case. We have requested further information through Trustpilot and are currently awaiting your response so that we can investigate this fully.
In relation to the troubleshooting requested, we may ask customers to provide photographs or videos, where appropriate, to help us assess the reported fault and identify the cause. For suction-related concerns, for example, we would typically ask to see components such as the filters or airways, as blockages or maintenance issues can often affect performance. This helps us provide the most appropriate resolution as quickly as possible.
If your vacuum was purchased in April 2026, your consumer rights would normally remain with the retailer during the first 12 months of ownership. While we're always happy to provide technical support and assist with diagnosing faults, the retailer is responsible for providing the appropriate remedy under the Consumer Rights Act should a manufacturing fault be confirmed within this period.
We would genuinely like the opportunity to review your case in full. Please respond to our Trustpilot information request, or contact our Customer Support team quoting your review, and we'll be happy to investigate your concerns further.
Great
I bought the intelli temp iron I struggle with my hands due to arthritis so need an iron I don't need to Press buttons , this I must say is one of the best irons I have ever had and i have had a few in my 50 odd years,it irons beautifully and ironing my least fav thing
Would highly recommend this item
July 2, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're thrilled to hear you're so pleased with your IntelliTemp iron and that it's made ironing easier and more comfortable for you. It's wonderful to know you'd recommend it, and we really appreciate you taking the time to share your experience. Thank you again for choosing Morphy Richards 😊.
My iron was faulty after 2 and a half…
My iron was faulty after 2 and a half years under a 3 year warranty I mailed customer services and sent some photos as requested they were very polite and helpful and replaced it within a week. Very good service
July 20, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted to hear our Customer Support team was able to assist you promptly and that your replacement was arranged quickly under your warranty. Thank you for choosing Morphy Richards 😊.
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