We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We've used Mortgage Medics on two separate occasions and honestly can't recommend them highly enough. Their attention to detail when handling complex mortgage scenarios has been brilliant. They know e... See more
Company replied
Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more
Company replied
Mortgage Medics and it's representative Will have been fantastic. I used them twice, with the second time allowing me to complete on my property. Moreover they did not charge me additional costs w... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Insurance Broker
- Life Insurance Agency
- Property Investment
Written by the company
Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,
Free Initial Consultation
Written by the company
- We won't charge to help you understand your options
- Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.
Contact info
BN3 5SF, Brighton, Hove & Woking, United Kingdom
- 01273329509
- hello@mortgage-medics.com
- www.mortgage-medics.com
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
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Mortgage Medics were amazing
Mortgage Medics were amazing; so helpful, knowledgeable, and efficient. Gareth and Toby looked after us and were brilliant. Will definitely use them again.
January 9, 2026
Unprompted review
Reply from Mortgage Medics
Thank you for the fantastic feedback! I’m so pleased Gareth and Toby provided the knowledgeable and efficient service we aim for.
We really appreciate your recommendation and look forward to working with you again soon!
Sam Murphy - Managing Director
Gareth did a Re-Mortgage for me in…
Gareth did a Re-Mortgage for me in January in 2026, he initiated the process well in advance, kept an eye on the ever changing rates and just made the process effortless for me. Great service, would recommend.
April 29, 2026
Reply from Mortgage Medics
Thank you for your great feedback! We’re so pleased to hear Gareth made the remortgage process smooth and stress-free for you. Keeping ahead of the changes and making things effortless is exactly what we aim for.
We really appreciate your recommendation and look forward to working with you again soon!
Sam Murphy - Managing Director
Reply from Mortgage Medics
Hi Bill,
Thank you so much for your kind words! We’re really glad you felt well looked after—that’s exactly what we aim for.
Sam Murphy - Managing Director
Everything was good!
Everything was good! The professional knowledge and expertise, the customer service..
If I could give 6 stars, I would!
April 27, 2026
Reply from Mortgage Medics
Thank you so much for your kind words! We really appreciate you taking the time to share your experience. It means a lot to know that our expertise and customer service made such a positive impact.
We look forward to working with you again in the future.
– Sam Murphy, Managing Director
She went above and beyond…
We had a very difficult experience trying to purchase a property, and unfortunately the process did not go as planned. The one real bright spot throughout it all was Gemma Green at Mortgage Medics.
Gemma was warm, genuine, calm, honest, and always quick to reply. She never felt pushy or transactional — she felt like someone who genuinely cared and truly wanted to help us.
She was constantly trying to find solutions, always responsive, and kept doing everything she could to move things forward, even when things became very difficult near the end. She went above and beyond and was the one person in the whole process who felt consistently competent and reliable.
We are really grateful for all her help, and I would absolutely use Gemma again for future mortgages.
April 24, 2026
Unprompted review
Reply from Mortgage Medics
Hi Gary,
Thank you so much for taking the time to share this. We’re really sorry the purchase didn’t go the way we all hoped—I know how difficult that experience can be.
We truly appreciate your kind words and your trust in us. It’s been a pleasure working with you throughout.
We look forward to working with you again in the future.
Sam Murphy – Managing Director
William is great and made the daunting…
William is great and made the daunting prospect of buying my first home seem so much easier than I had always thought it would be. Just wish I had got in contact years ago! Thanks William!
April 1, 2026
Unprompted review
Reply from Mortgage Medics
Thank you for your lovely review — it’s greatly appreciated.
I’m delighted to hear that William was able to make the process of buying your first home feel much more straightforward and less daunting. It’s exactly what we aim to do, so it’s great to know that came across.
Wishing you all the very best in your new home, and we look forward to helping you again in the future.
– Sam Murphy, Managing Director
Look no further for your mortgage advisors
We were recommended to work with Sam Murphy from Mortgage Medics - and we are very glad that we did so! We found it easy to trust Sam quickly, who was kind, knowledgeable, professional and very easy to work with throughout the process of buying our first home. We cannot recommend Sam and Lucy from Mortgage Medics enough - look no further for your mortgage advisor team!
April 10, 2026
Reply from Mortgage Medics
Thank you so much for your lovely review — it’s greatly appreciated.
I’m delighted to hear that you found the process smooth and that you felt able to place your trust in us so quickly. Buying your first home is a huge milestone, so it’s great to know we could support you through it in a way that felt clear and reassuring.
We wish you all the very best in your new home.
– Sam Murphy, Managing Director
Reply from Mortgage Medics
Thank you for your kind review — we really appreciate it.
I’m pleased to hear that Ella and the team were able to help and support you throughout.
We look forward to working with you again in the future.
– Sam Murphy, Managing Director
Excellent, positive, hardworking, diligent, worth every penny and more.
This is a very belated review for the services we received from Will. We had a complex remortgage to take us off a bridging loan on a residential auction purchase. The prospect of not getting a mortgage offer was pretty terrifying but nonetheless a risk we chose to take on a unique house. Will was calm, positive, realistic, reassuring and diligent throughout. We had one refusal which was a bleak moment. Will’s response was unfailingly upbeat: “if we need to do a hundred applications, we will, and we will get there”. Luckily, the second came through but I have no doubt he had the other 98 in him. Thank you very much, Will. I never miss an opportunity to recommend your services.
June 3, 2025
Unprompted review
Reply from Mortgage Medics
Thank you for taking the time to leave such a lovely and very kind review — it’s greatly appreciated.
It sounds like quite a journey, and I’m so pleased that Will was able to support you through what must have been a stressful situation. His determination and positive approach are exactly what we pride ourselves on, so it’s fantastic to hear that came through at such a crucial time.
I’m delighted everything worked out in the end, and thank you for placing your trust in us — and for recommending our services, it really does mean a lot.
We look forward to working with you again in the future.
– Sam Murphy, Managing Director
We were recommended by a friend as…
We were recommended by a friend as needed some advice on releasing some equity from our mortgage. Gemma is very knowledgeable and helpful. The process was swift and easy and Toby kept us updated on the process. We will definitely use them again. Thank you!
March 3, 2026
Reply from Mortgage Medics
Hi Ian & Sarah
Thank you for your lovely review — it’s greatly appreciated.
I’m pleased to hear that Gemma and Toby were able to support you with your enquiry and make the process smooth and straightforward. It’s always great to hear when clients come to us through recommendation, so thank you for placing your trust in us.
We look forward to working with you again in the future.
– Sam Murphy, Managing Director
Very helpful in securing the best deal
Very helpful in securing the best deal. Also worked hard to get us a deal before the end of a day that the mortgage companies were having to increase their rates.
Definitely takes the stress and hassle of organising the mortgage ourselves.
March 13, 2026
Unprompted review
Reply from Mortgage Medics
Hi Jo
Thank you for your kind review — it’s greatly appreciated.
I’m delighted to hear that the team were able to secure a competitive deal for you, especially with the time pressures around rate changes. Acting quickly in those situations can make a real difference, so it’s great to know that came across.
I’m also pleased we were able to take the stress out of the process for you — that’s exactly what we aim to do.
We look forward to working with you again in the future.
– Sam Murphy, Managing Director
A true port in the storm!
I first listed my property in 2023 with no bites until 2025. One remortgage, two different estate agents, and three failed moving dates later, I eventually moved in 2026! Mortgage Medics were the one constant through all the stress. William & Andrea were always available with help and advice (or just a listening ear) when nothing else seemed to be going to plan. I can’t thank them enough for guiding me through the most stressful experience of my life. I will never go anywhere else.
March 6, 2026
Unprompted review
Reply from Mortgage Medics
Hi Karl
Thank you for taking the time to share your experience — it really means a great deal to us.
It sounds like you’ve been through quite a journey to get there, and I’m so pleased that William and Andrea were able to support you throughout what must have been an incredibly stressful time. Being that constant point of support and guidance is exactly what we aim to provide, so it’s wonderful to hear that they were there for you when you needed it most.
Congratulations on finally moving into your new home — I hope you can now relax and enjoy it after everything you’ve been through.
Thank you again for your trust and kind words. We’ll always be here whenever you need us.
– Sam Murphy, Managing Director
Brilliant, stress free.
Gemma and Toby were extremely helpful in getting us onto the best available Mortgage rate and really took all of the stress out of everything for us. This is our second time using Mortgage Medics and we're very grateful for all the work that they put in for us. I would definitely recommend this business and will be using them in the future for our next renewal.
January 22, 2026
Reply from Mortgage Medics
Hi Rob
Thank you for your lovely review — it’s greatly appreciated.
I’m delighted to hear that Gemma and Toby were able to support you again and help secure the best available rate while making the process as stress-free as possible. It’s especially rewarding to hear from returning clients, so thank you for placing your trust in us once again.
Your recommendation means a great deal, and we look forward to helping you again at your next renewal.
– Sam Murphy, Managing Director
Gemma was fantastic from start to…
Gemma was fantastic from start to finish, great communication and helpful advice.
January 9, 2026
Unprompted review
Reply from Mortgage Medics
Hi Charlie,
Thank you for your kind review — it’s much appreciated.
I’m delighted to hear that Gemma provided such great communication and helpful advice throughout. It’s always our aim to make the process as smooth and straightforward as possible, so it’s lovely to know that came across.
We look forward to working with you again in the future.
– Sam Murphy, Managing Director
Andrea and Will were excellent
Andrea and Will were excellent. Highly responsive got us the best rate possible. Recommend highly!
March 5, 2026
Unprompted review
Reply from Mortgage Medics
Hi Joseph,
Thank you for your kind review — it’s greatly appreciated.
I’m delighted to hear that Andrea and Will provided such a responsive service and were able to secure the best rate for you. Your recommendation means a lot to us.
We look forward to working with you again in the future.
– Sam Murphy, Managing Director
Friendly service for a tricky case like us
We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire process and no request was too small. Reasonable fees taken as part of the mortgage so very little required upfront, and we were clearly indicated all terms and conditions every step of the way. Very happy.
March 1, 2026
Unprompted review
Reply from Mortgage Medics
Hi James
Thank you for your thoughtful review — it’s greatly appreciated.
Every case is different, and I’m delighted to hear that Will and Andrea were able to secure a suitable mortgage for you and guide you clearly through the process. We pride ourselves on leaving no stone unturned and ensuring clients feel informed and supported at every step, so it’s wonderful to know that came across.
Thank you for placing your trust in Mortgage Medics — we’re so pleased we could help, and we’ll be here whenever you need us again.
– Sam Murphy, Managing Director
Super professional, knowledgeable and helpful.
This is my second house purchase Sam and the team have supported me through with mortgage advice. I thoroughly recommend their service, they're super professional, knowledgeable and helpful. Sam helped answer all my questions, and took a lot of the stress out the process. Thanks Sam and the team.
February 24, 2026
Reply from Mortgage Medics
Hi Stuart,
Thank you so much for your kind words and for choosing to work with us again — it really does mean a lot.
I’m delighted to hear that you felt supported throughout your second house purchase and that we were able to take some of the stress out of the process. Buying a home is always a big milestone, so it’s great to know you felt well looked after.
We truly appreciate your recommendation and look forward to helping you again in the future.
– Sam Murphy, Managing Director
Ella and Andrea were so helpful…
Ella and Andrea were so helpful professional and very responsive from start to finish. We had to withdraw an offer due to problems with the first property and they were so helpful through this time and swiftly rearranged the mortgage for our next property that we have now completed on. The other benefit was their calmness through it all. We’ve already recommended them to friends and wouldn’t hesitate recommending them to anyone. An absolutely brilliant service. Thank you!
February 26, 2026
Unprompted review
Reply from Mortgage Medics
Hi L J
Thank you for such a wonderful review — it’s greatly appreciated.
I’m so pleased to hear that Ella and Andrea were able to support you throughout what can understandably be a stressful situation. Having to withdraw from a purchase is never easy, so it’s fantastic to know they were able to guide you calmly and efficiently towards securing your new home.
Your kind words about their professionalism and responsiveness mean a great deal, and we’re especially grateful for your recommendations to friends.
Congratulations on your new home, and we look forward to working with you again in the future.
– Sam Murphy, Managing Director
⭐️⭐️⭐️⭐️⭐️
The company made it possible for me to remortgage with ease and the staff, special mention here Mr. Gareth Jones and Mr. Toby Jeffcock, had been very professional and empathetic in all their dealings with me. I would highly recommend this company to family and friends.
December 9, 2025
Reply from Mortgage Medics
Hi Jane
Thank you for your kind words - it’s greatly appreciated.
I’m delighted to hear that Gareth and Toby were able to support you through your remortgage with professionalism and empathy. We pride ourselves on delivering both clear guidance and a personal approach, so it’s wonderful to know that came across.
Your recommendation to family and friends means a great deal to us. We look forward to helping you again in the future.
– Sam Murphy, Managing Director
Ella Tuck at Mortgage Medics was great
Ella Tuck at Mortgage Medics was great. I will certainly continue to work with her. Just a shame I have to wait two years until I do.
February 15, 2026
Unprompted review
Reply from Mortgage Medics
Hi Jonathan
Thank you for taking the time to leave a review. I’m so pleased to hear you had a positive experience with Ella and Andrea — that’s always our goal.
We really appreciate your feedback and look forward to working with you again in the future.
– Sam Murphy, Managing Director
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