Mortgage 1st Reviews 

49
•
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Unfortunately for me my great mortgage broker sold his business to Mortgage 1st. Went from a really personal touch to just another transaction. These guys also send and invoice at 3 in the afternoon... See more

Company replied

Rated 5 out of 5 stars

This is the third time we’ve dealt with Mortgage 1st for our mortgage requirements. They go over and beyond with their help and advice, and have always secured the best possible deal for us. We woul... See more

Rated 5 out of 5 stars

This company provides a valuable service in finding a suitable mortgage for requirements. They provide options for conveyancers that are verifiable in TrustPilot. For Regulated Buy To Let mortages ( e... See more

Rated 5 out of 5 stars

Cannot recommend this company highly enough. Our mortgage advisor Jenny is so friendly yet professional and knowledgable. She always responds quickly and explains everything thoroughly in a way that I... See more

Company details

  1. Mortgage Broker
  2. also in
  3. Financial Consultant

Written by the company

Mortgage & Protection advisers. We source the market to find the most suitable mortgage based on your circumstances. Covering the whole of the UK


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

49 reviews

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4.5

All reviews

(49)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

GIVE ME THE MONEY

Unfortunately for me my great mortgage broker sold his business to Mortgage 1st. Went from a really personal touch to just another transaction. These guys also send and invoice at 3 in the afternoon with a due date of that day! I don't expect my customers to pay immediately and don't expect companies providing a service to knock on your door with their hand open demanding money.

They also have a link to view and pay the invoice online but you can't pay online at all.. I think that gives you an idea of how good this company is at communicating and connecting with their customers.

October 21, 2026
Unprompted review
Mortgage 1st logo

Reply from Mortgage 1st

Thank you for sharing your feedback. We're sorry to hear that your experience did not reflect the level of personal service we strive for and came across transactional.
Since acquiring Key Mortgages, we have been reviewing and aligning some of our processes. However, we recognise that maintaining the personal touch and strong client relationships that people value is just as important as ensuring our processes work effectively.
Under the terms of your signed Fee Agreement, the fee became payable once the Mortgage offer was secured, which our team successfully achieved. The invoice was issued a few days later to facilitate payment. We appreciate that the timing and communication around the payment are important and we're sorry that the wording on the payment link was unclear.
We take your feedback seriously and will look into ways we can improve the service we provide to ensure the quality of our communication and the personal service we provide remains at the heart of what we do.
Thank you for bringing this to our attention.

Rated 5 out of 5 stars

This company provides a valuable…

This company provides a valuable service in finding a suitable mortgage for requirements. They provide options for conveyancers that are verifiable in TrustPilot. For Regulated Buy To Let mortages ( eg family lets ) they are a certified agent for Mansfield Building Society one of few companies that provide this . Value for money and good expertise.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service. Highly recommended.

This is the third time we’ve dealt with Mortgage 1st for our mortgage requirements. They go over and beyond with their help and advice, and have always secured the best possible deal for us. We would highly recommend their team - especially when it’s a more complex situation.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Stress free guidance

Cannot recommend this company highly enough. Our mortgage advisor Jenny is so friendly yet professional and knowledgable. She always responds quickly and explains everything thoroughly in a way that I understand. We used Jenny the last time we moved house, for subsequent remortgages and recently to move house again and in the middle of what is potentially a very stressful life event it’s reassuring to know I don’t have to worry about the mortgage side of things. I have complete confidence in Jenny and mortgage first, and I’m very grateful for all their help.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience when working with the team

We had a great experience when working with Shaun and Keeley from Mortgage 1st, being self employed it can be long winded to get approved for finance ETC but Shaun was on it straight away working along side the lender so i knew exactly what was needed to be sent in order to get the Mortgage over the line.

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

First Rate Mortgage Advisor

Caroline is a first rate, Whole of Market Mortgage Advisor. We were recommended to her and her mortgage market experience, advice and support proved to be crucial in our property purchase journey. As a "Whole of Market" Advisor she significantly enhanced our chances of securing a favorable mortgage deal whilst ensuring that we understand all our options and indeed helped us to secure a great deal with a specialist lender for our dream home in the countryside If you're looking for a honest, professional and tenacious advisor who puts your requirements first then you need to talk to Caroline Heale at 1st Mortgage.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Need finance… look no further!!!

Despite many hurdles on my side mortgage 1st team remained professional, informative and above all else adding value to a refinancing project. Will 100% be using them again I can’t recommend them highly enough

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver and Katie have been great from…

Oliver and Katie have been great from start to finish they have made the whole process of our remortgage seamless. Their knowledge, communication and speed has been great and we are really happy with the whole process.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Start to Finish ⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I couldn’t be happier with the service I received from Mortgage 1st. From the very beginning, the whole process was handled professionally, efficiently, and much quicker than I expected.

The team was friendly, approachable, and always happy to answer any questions I had. They kept me updated throughout every stage of my mortgage application, so I always knew what was happening and never had to chase for information.

The entire experience was smooth and stress-free, and I really appreciated how responsive and supportive everyone was. I would highly recommend Mortgage 1st to anyone looking for a reliable and professional mortgage broker. Thank you for making the whole process so straightforward!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service and professionalism

I’d like to give a special thanks to Curtis who was our advisor during the entire process, he was absolutely amazing and handled my case with the utmost professionalism even when we didn’t make it easy at times and made it much more complicated for him but he handled jt with grace and worked tirelessly to ensure the best offer for myself.

His experience and knowledge helped navigate my slightly unorthodox employment arrangements and was the core reason as to why we were able to get an offer.

I would not hesitate to use mortgage 1st again.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Ronan secured us a mortgage in 9 days…

Ronan secured us a mortgage in 9 days after we had been messed about for 3 months by another broker! I had daily chats with him, keeping me updated everyday! He is a legend! They went above and beyond for us! They also secured our insurance and got us a great rate! Would highly recommend them!

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

“Exceptional advice from start to…

“Exceptional advice from start to finish. We were introduced to Harriette Lane by our estate agent. She took the time to understand our specific circumstances and quickly identified the best lender and product for us. Harriette was very clear about what documents we needed to provide prior to submitting our application. We were then passed on to Lauren Webster, who is the mortgage processor. Lauren kept us updated and asked for a couple of additional documents that were requested by the lender. We were expecting a month between submitting the application and receiving a mortgage offer, but this came in much sooner, and I have no doubt that was down to Harriette and Lauren knowing their business. I would definitely recommend Harriette and Mortgage 1st to anyone looking to move and will be in touch when the time comes to re-mortgage.”

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I’ve used Andy Hunt’s services for many years now and I’m always impressed with how knowledgeable and efficient he is. I always feel assured I have the best possible deal and would certainly recommend him to others 🌟

February 3, 2026
Unprompted review

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