Mortgage Advice Bureau Reviews 

Terrible Service. Advisor was lovely at first, told us we were accepted for a mortgage at 250k and could we set up a call to discuss. Arranged to speak with him that week but he never called. Numerous calls and emails later and he doesn't ever get back in touch. We were genuinely worried for his safety as it was as if he had disappeared. Spoke to another advisor to ask if he still worked there, to be told that yes, he did - the records show we are approved but apparently he can't see any other details. He said he would have our advisor call the next day. Surprise surprise he hasn't called.

First time I have used Cary and her team and they have been absolutely fabulous! They take all the hassle away from you and work extremely hard to find you the best deal possible. The whole process is new to me and seemed quite complex, but engaging with these guys took away all the stress. They have kept me up to date with all actions and the communication couldn't have been easier, also found me a great deal. I would recommend the Mortgage Advice Bureau to everyone.

Excellent service.
carolyn Talked us through everything and found the best mortgage to suit our needs and explained everything thoroughly.
We Didnt haft to lift a finger carolyn done everything for us so it was a stress free process. Thank you

Second time I've used them and the service they provide is first class! They take all the hassle away from you and work extremely hard to find you the best deal possible.mine was a remortgage to pay off my increasing debt. My credit score was on the very low end of the scale too. Marie Dunnabie my advisor was fabulous and made me feel very comfortable talking about my private finances. Transparency is the key and good communication. With Both of these Marie helped me through the process. She kept me up to date every step and I could contact her if I needed to aswell. She got a wonderful deal for me and I will be forever greatfull for her time and patience sorting everything out. Honestly I would recommend the Mortgage Advice Bureau to everyone. Marie was amazing GOD she knows her stuff!!! Thankyou once again 💓

Awful experience from start to finish. The adviser was noticeably rude the moment she heard my accent. She was dismissive, and clearly not interested in helping. But the moment she realised I had a large deposit, her attitude suddenly switched and she pretended to be very helpful. It felt fake.

She then asked for an unreasonable amount of documents, including years of bank statements, many payslips, and several forms of personal ID, all before even checking whether she could actually help me. After wasting my time, she still said they could not assist.

I went to another broker and got approved straight away with a high street bank, with none of the attitude or the unnecessary document demands.

Completely unprofessional and a waste of time.
Avoid.

My experience with Carla Peel was the only good part about my first-time house purchase! My conveyancers were a nightmare but getting my mortgage was such a quick, smooth, and hassle-free process from start to finish. Carla is so responsive and patient and kind. She is the only thing that kept me calm during the whole purchase! I can't recommend them/her more highly!!

They never hansering the phones ,they never respond to imails or aplicacions on web schud be schut for gout and not still taken money from the gourvaments and taxs payers

This is the 3rd time I have used Mortgage Advice Bureau and they are always extremely helpful. Josh and Joanne take the time to understand what I'm looking for and present the most relevant options. I really feel like they listen and get me, and are able to break down complicated matters so I can understand them. Would highly recommend!

We have just moved property, and our mortgage was set up by Jordan in the Edinburgh office. He was an absolute gentleman throughout out. The whole process, supporting us for over a year with queries and asks to find the right mortgage for a new purchase every time he was compassionate and understanding of our situation, always sharing great advice and information about the process and best value of mortgages. We have had a brilliant experience and are very grateful for all of Jordan's work. He has always been very positive and uplifting a top man.

I met with James Barkley for mortgage enquiry, he was extremely rude and judgemental to me in my circumstances, i would never ever use him or this company again. I later went on and sought support elsewhere had a completely different experience. Avoid at all costs!!

I have just completed on my bungalow. Jonathon took me through the mortgage process step by step. He was kind helpful and very professional. He was also there when I had a few issues with my solicitor etc.
Remmick sorted out my insurance details. She was fantastic - so very professional and helpful along with being a really lovely person.

A great big thankyou to JONATHON & REMMICK
5☆☆☆☆☆

I just wanted to make sure Becky gets the recognition she deserves. We’re first time buyers and were completely clueless about the whole process. Becky has helped us through every step, explaining everything until we understood it and has made what is a very daunting and scary process a lot more stress free and exciting.

For the first day we contacted Becky, she has been so helpful and friendly. She has made sure the process has gone smooth and that we are ready for all of the next steps.

We cannot thank her enough for what she has done and will definitely be back for her advice and help in the future.

Becky, you are a star and we cannot thank you enough for all of your help!

This is about the 5th Mortgage I have taken out with Roger Croft. His advice is always really helpful and the admin team of Syndney and Clare have always been on hand to ask questions. Overall very happy with the service and cant believe its so cheap for all the work they do!

Advisor was a joke, told that the mortgage would be fixed at one price when it eventually came through was SUBSTANTIALLY higher than the amount given. Was not informed of this just left to find out once the rate had been fixed. Disgraceful service will never even considering using them again

As a self-employed person, getting a mortgage can be stressful and complicated, but Oliver wild made the whole process so much easier. He took the time to understand my situation, explained all my options clearly, and found a great deal that worked perfectly for me. Their professionalism, patience, and expertise really stood out. I can’t recommend Oliver highly enough — they truly went above and beyond to make it happen! 🖤 🌟

I used this company last year through a referral from an estate agent, everything was going swimmingly until we processed the mortgage offer the person we was dealing with failed to check if the solicitor was registered with the bank we was using for the mortgage, thus resulted in us spend 1.8k on another lawyer but made it sound like he was saving us money in reflection we should of moved to a different mortgage broker and save ourself alot of hassle and money so think twice before using this company we won't be using this firm again

The property agent recommended the Mortgage Advice Bureau to us. Initially, a mortgage advisor (Dylan Arya) contacted us and handled our case. However, after we agreed on the price with the buyer, he disappeared for four weeks without any response to our emails or messages.

Then, his colleague, Nishant Madan, took over the case. By this point, we were already delayed by a month and a half. After I provided him with all the necessary documents, it took him another week to review and apply for the mortgage. Two weeks later, he called to inform me that the application couldn't proceed, with no clear explanation. By then, we were already two months behind!

Ultimately, we decided to go with another mortgage advisory company, and the purchase went through smoothly.

I definitely wouldn’t recommend this company. Buying a property is stressful, especially for first-time buyers, and this company did not help us at all during the process.

From the very beginning of my home-buying journey. Emma Hunter has been nothing short of exceptional. What sets Emma apart is that she doesn't just deliver a professional service, she brings genuine humanity, compassion and care into everything she does.

Throughout this long and often traumatic process (with my solicitors), Emma has been my anchor. She patiently explained every step of the mortgage process, always mking sure I understood what was happening and what needed to be done next. But more than that, she was there in the moments when I broke down, offering reassurance and kindness when I felt like giving up.

Emma consistently went above and beyond her role. She didn't just act as my mortgage advisor - she listened, empathised and supported me as a person. In the midst of all the stress caused by my solicitors, she provided clarity and calm. Her quick responses, clear explainations and constant encouragement gave me the strength to keep going.

Her team also deserves huge recognition. Every interaction I had with them reflected the same professionalism and humanity, always approachable, always on my side.

Buying a first home should be an exciting time, but my experience was full of setbacks and distress. The one shining light through it all was Emma. I am deeply grateful to her and her team, not only for securing my mortagage but for being a source of support and reassurance at every stage.

Emma Hunter is a rare professional - knowledgeable, dependable but also deeply human. She deserves every recognition for the outstanding service she provides. From the bottom of my heart: Thank You Emma.

Totally recommend Ben pritchell communication and clear guidance and explanations on the process of the mortgage and insurance all the way

Adam was so patient and I really really appreciate the fact he and the service made the impossible possible - never thought i would finally be able to own my own home but here we are thank you very much
Great to have the communication and support available