Mortgage Advice Bureau Reviews 

1,254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, patience, and expertise, often going above and beyond to provide clear explanations and tailored advice. Many highlight the outstanding customer service and communication, making complex processes feel easy and stress-free. People appreciate the smooth user experience, noting how advisors listen, understand, and work hard to find the best solutions. However, some customers also noted issues with communication and responsiveness, experiencing delays in getting replies or follow-ups. A few people mentioned advisors leaving suddenly, leading to unsubmitted applications and significant stress, or having to chase for responses, feeling their concerns were not adequately addressed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, with many customers describing it as exceptional,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and clear... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising quick and clear... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially recommended from my sister who bought her fist property not long before. First time buyers, had no real idea regarding the process however Ioni guided us through brilliantly, explaining thin... See more

Rated 5 out of 5 stars

Being first time buyers and unfortunately being a victim to conditional selling. Finding Daniel through Mortgage Advise Bureau was honestly a god send. We were so close to just giving up. We explaine... See more

Rated 5 out of 5 stars

It's 2025 and still possible to buy a house. Timothy Jones made it easy. Explained everything in a way that's easy to understand and used a video call to show me what he was doing to find me the best... See more

Rated 5 out of 5 stars

Nicola Dugan made buying our first home easy and stress-free. Her clear guidance and quick replies kept us informed every step of the way, and she went out of her way during the process to check rates... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau offers expert mortgage advice throughout the UK from a network of over 1600 advisers with access to over 90 lenders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(1,254)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommended Mortgage Advice from Mark Bell-Langford

We had a fantastic experience working with Mark Bell-Langford as our mortgage adviser. He took the time to thoroughly explain every detail and offered tailored advice based on our specific situation. Mark was both friendly and professional throughout the process, making what could have been a stressful journey feel smooth and well-supported. Highly recommended!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Best mortgage advisor that I've come across

I found Chris Carvill to be honest and helpful throughout my mortgage application he covered all aspects that was required told me about all the scenarios that I might come across very professional and kept me updated with all the processes and ultimately we received the mortgage offer would definitely recommend Chris to family and friends top man

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECCOMEND

Lindsey Brown and Laura Griffiths at the st helens office have been absolutely great throughout our purchase. Helped us massively with the mortgage and insurances etc and were always available to talk. Would highly reccomend!

Thanks guys 😁

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone

Very smooth process & would recommend to anyone. Jonathan has been helpful throughout, answering any queries we may have & chasing up other parties if needed.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Poor financial advice

This company managed my insurance, but the advisor couldn’t stop looking at my bank balance and badgered me until I took out a managed investment fund. After 5-6 years my investment stayed the same size, but MAB took a percentage and got paid a fee every month. Just go straight to an s&p500 investment fund instead. I’ve done this and actually grown my wealth since I left MAB.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgages made simple!

The advice and support I received was clear, concise, and delivered in a way that I could understand. The service I’ve received was refreshing and made me feel great about making such a huge financial commitment as getting a mortgage!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

First time buyers

We had josh cardwell processing all of our mortgage application for us he was very quick and efficient and made the whole process bearable as first time buyers we had no idea what we was doing, josh explained everything perfectly and made us feel at ease with the whole experience highly reccomend josh and the service he provides!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Returning customers - 5 star service

We are returning customers of the Mortgage Advice Bureau and again they have delivered an outstanding service. Craig is honest, professional, knows his stuff and goes above and beyond for his customers. We would highly recommend Craig to family, friends and whoever is looking for financial advice/mortgage advice. We will definitely refer back to Craig and the team at Mortgage Advice Bureau in the future, we wouldn't go anywhere else now. Thank you Craig!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Initially recommended from my sister…

Initially recommended from my sister who bought her fist property not long before. First time buyers, had no real idea regarding the process however Ioni guided us through brilliantly, explaining things clearly and offering options whilst not being pushy. Always had time to answer any questions we had and had so much patience. Really happy and thankful we went this route.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Shaun hussey

Shaun hussey, he was my advisor and he made everything so easy and smooth it did not feel like hard or something not even 1 percent stress.
Thankyou shaun so much

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Very pleased to have worked with Shannon and Cassie on our mortgage. Both were very professional, communicated well and always happy to help when we called. Though initially concerned when we took on the project, they both made the entire process easier than we had feared. Well done and thank you.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

What a Fantastic Service!

We were so happy with the speed and ease of our remortgage and definitely took the stress out of applying from start to finish. We will always use the Mortgage Advice Bureau from now on! Special thanks to Rachel Holbrook who was an absolute star!

August 28, 2025
Unprompted review

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