Motaword Reviews 

162
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and accuracy, often highlighting the quick turnaround times for translations. Many people also commend the excellent customer service, noting the team's responsiveness, helpfulness, and kind approach to inquiries. Reviewers frequently appreciate the affordable and fair pricing, making the service accessible. The user experience is often described as easy and straightforward, with many finding the process simple and stress-free from start to finish. Overall, consumers are highly satisfied with the professionalism and quality of the work delivered.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting its speed, accuracy, and... See more

User experience

Consumers find the user experience to be very positive, describing it as easy, efficient, and... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and reasonable... See more

Response time

Customers consistently note positive experiences with response times, highlighting the support team's... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick, accurate and good price! Needed an urgent translation, I contacted support (customer service) and they were very kind, and completed the translation in less than a hour. Awesome, will use this... See more

Rated 5 out of 5 stars

Amazing Customer Services. Support team always available and with 100 percent knowledge in hand. Prompt response, be it any information or query. Too good. As far as my experience is concerned, I... See more

Rated 5 out of 5 stars

Motaword is always prompt in getting a translation back to me and for an affordable price. Any time I have a question or there is a need for a change, they respond quickly and thoroughly. It is a plea... See more

Company replied

Rated 5 out of 5 stars

This service is absolutely top notch. I was hesitant at first but the online messenger assured everything would work out. My project was to translate cursive Spanish to English. 100% satisfied. I'... See more

Company replied


Company details

  1. Translator

Written by the company

MotaWord is the world’s fastest, lowest cost, cloud-based, collaborative business translation platform.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(162)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and good

I was initially expecting translation and evaluation to take a lot of time, preparing for at least several days for each step. Instead it was done the next day.
Also good job on client support - professional and quick.
The only downside I faced is a bit jumpy auto locasisation of interface, but you can easily set needed locale manually anyway.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Professional company

I am really happy that I met with Motaword.
I was looking for translations and degree evaluation and they did it in a very short time and they are so professional.
I really recommend this company

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered two translations of academic…

I ordered two translations of academic documents on motoward, I was very impressed with the quality and presentation of the translated documents. They met the deadline

perfectly. Their price is also reasonable. I recommend motoword 100%. You can trust them. They are true professionals. I also liked the online chat that you can use to ask questions and better understand the services offered. I was very satisfied thank you Motaword.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service with Unmatched Speed

As an immigration attorney, I was in search of a fast and reliable translation service, and I am so glad that I found Motaword. From the moment I submitted my request, Motaword demonstrated an impressive speed that didn't compromise on accuracy. What sets this service apart, even more, was their customer support. The team was incredibly responsive, providing quick answers to my inquiries. For anyone in need of reliable and fast translation services without sacrificing quality, I wholeheartedly recommend this platform. Their commitment to excellence in both their translations and customer service is a rarity, making them a go-to choice for all your translation needs.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Best translation company for Immigration Practitioners

I have now used MotaWord for over a dozen major projects of varying complexity to submit to Immigration Courts and USCIS. They always do excellent work and have a fantastic turnaround time. They also are super responsive to requests for edits and have gone above and beyond for my clients. I highly recommend MotaWord, especially for immigration practitioners because we need reliable, quick translations. The customer service is incomparable. Can't say enough good things about MotaWord.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

The service is excellent

The service is excellent, the speed and quality of the service is unbeatable, the entire team is to be congratulated for the high quality of the service, I did 3 projects with you and I am very satisfied, I recommend this company 100%, honest and the service is excellent. thank you very much

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and accurate

Had a quick quote and a 12 hours translation, and I was very happy with the results.
Also, I had to use the chat for supporting files and it was very fast too.

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

Unfair and abusive policy.

I am writing to formally express my concerns and dissatisfaction with Motaword’s current cancellation policy. I believe the policy, as it stands, is unfair and potentially abusive towards clients, specifically in the limited window provided for cancellations.

December 19, 2023
Unprompted review
Motaword logo

Reply from Motaword

Thank you for taking the time to share your feedback about your recent experience with MotaWord.
We would like to clarify that the cancellation request came after the document was already translated and delivered, fully meeting the agreed-upon scope of the project.
As outlined in our terms of service, cancellations after project completion are not eligible for refunds. This policy ensures fair compensation for our translators who have already invested their time and expertise into fulfilling your request.
While we empathize with your desire for flexibility, I hope you understand that honoring agreements and respecting the work of our translators is vital to maintaining a sustainable and ethical business model.

Rated 5 out of 5 stars

Translation Fantastic

Motaword does an excellent job on translation. They are very efficient and trustworthy. I will always use there service for any of my translation needs

December 7, 2023
Unprompted review
Rated 4 out of 5 stars

Good and fast

I had an emergency and needed the translation really fast. They did the job in a few hours and I'm glad to have found this website.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Absolute Perfection

I highly recommend using Motaword for translations. The turn around is fast, the quality and accuracy of the translations are superb, and the pricing is very competitive. Not to mention that the owner and execs are wonderful, warm and friendly people.

August 21, 2023
Unprompted review

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