Motaword Reviews 

160
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and accuracy, often highlighting the quick turnaround times for translations. Many people also commend the excellent customer service, noting the team's responsiveness, helpfulness, and kind approach to inquiries. Reviewers frequently appreciate the affordable and fair pricing, making the service accessible. The user experience is often described as easy and straightforward, with many finding the process simple and stress-free from start to finish. Overall, consumers are highly satisfied with the professionalism and quality of the work delivered.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting its speed, accuracy, and... See more

User experience

Consumers find the user experience to be very positive, describing it as easy, efficient, and... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and reasonable... See more

Response time

Customers consistently note positive experiences with response times, highlighting the support team's... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick, accurate and good price! Needed an urgent translation, I contacted support (customer service) and they were very kind, and completed the translation in less than a hour. Awesome, will use this... See more

Rated 5 out of 5 stars

Amazing Customer Services. Support team always available and with 100 percent knowledge in hand. Prompt response, be it any information or query. Too good. As far as my experience is concerned, I... See more

Rated 5 out of 5 stars

Motaword is always prompt in getting a translation back to me and for an affordable price. Any time I have a question or there is a need for a change, they respond quickly and thoroughly. It is a plea... See more

Company replied

Rated 5 out of 5 stars

This service is absolutely top notch. I was hesitant at first but the online messenger assured everything would work out. My project was to translate cursive Spanish to English. 100% satisfied. I'... See more

Company replied


Company details

  1. Translator

Written by the company

MotaWord is the world’s fastest, lowest cost, cloud-based, collaborative business translation platform.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(160)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wasn’t expecting such fast

I wasn’t expecting such fast, professional, and warm service. The translations were exactly what I needed, perfect in both grammar and meaning. It’s clear that they truly care about their work and put a lot of effort into it. I’ll definitely be returning for any future translation needs. Highly recommend with full confidence, thank you guys for everything!

March 17, 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Was very easy to accomplish with the…

Was very easy to accomplish with the help of the chat they were, helpful, timely and efficient with the final document. Would use again if needed.

March 11, 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Amazing service from Mark

Amazing service from Mark. I would highly recommend.

March 5, 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Incredibly fast service

Incredibly fast service. Delivered in only 5 hours. No issues whatsoever.

February 27, 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Great price and service

We found MotaWord while looking for affordable, quality Academic Credential Evaluation services. So far, we have completed six projects with MotaWord, and our experience has been great. They have one of the best prices in the market and excellent customer service. Their customer service team always responded within minutes, and any adjustments or amendments we needed were made almost instantaneously.

February 28, 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Easy and fast service

Easy and fast service. helpful support. Evren did great job.

February 26, 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

The timelines and support is awesome!

It's a great company of professionals who care about customers. They are in touch 24/7. My documents were ready the next day, and in a couple of hours, they had completed all the edits I asked them to make. It was a truly amazing experience!

February 20, 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Speed ​​and precision

We validated other websites and we really liked the speed and, above all, that it is easy to use. Thank you Motaword for being very honest with everything related to translations, they are sensational!!!

February 15, 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Within 24 hours my translation was…

Within 24 hours my translation was done. Awesome service.

February 8, 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

awesome customer service and responsible translation

I ordered a few times translation service here. The customer service team respond all my question so quickly and helps me a lot. Also, the translation is also accurate and timely. when I google translation service, it pops up so many different companies just like spam, I tried one company and no one reply my question. But Motaward saved me!

December 16, 2024
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 1 out of 5 stars

Awful translation

I submitted a legal document to be translated.
$200 later and the document is translated incorrectly! The information wasn't even close, google translate did a better job!
Thankfully, I read both languages and was able to catch the errors and make the corrections. I reached out to the company. They wanted me to provide them where the errors were. AKA do their job for them. I will never recommend or use again.
No refund.

December 13, 2024
Unprompted review
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Reply from Motaword

Thank you for bringing this to our attention. We deeply regret to hear about your experience with our translation service and sincerely apologize for any inconvenience caused. Our goal is always to provide accurate and high-quality translations, and it’s clear we fell short in your case. We will do our best to make sure this doesn’t happen again. Thank you for your feedback — it helps us improve.

Sincerely,
MotaWord Team

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Motaword. From the moment I contacted them, their professionalism and efficiency were evident. The team provided clear communication throughout the process, ensuring I understood every step involved in translating my documents. The translations were accurate and delivered promptly, meeting all the required certification standards. Their attention to detail and commitment to quality exceeded my expectations. I highly recommend MOTAWORD for anyone needing reliable and certified translation services!"

July 24, 2024
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Don’t think twice, go Motaword!

My experience with MotaWord was super amazing! They were very professional and fast on delivery the product. They made the whole process easy and straightforward. Their website gives you right on quotes which are super affordable and they have 24/7 customer support if you have a question. Top tier!

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with the services

I am very satisfied with the services. My project was promptly completed, and I received great customer support. My project was immigration related, and I had my document translated in less than 2 hours on a holiday. I appreciate it.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fast certified translation with great support

I submitted a document needing urgent translation to multiple providers, Motaword was the only one that could complete it in time and their support was very responsive and helpful. The USCIS office accepted the certified translation. Will be a customer again.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

The turnaround time was fantastic

The turnaround time was fantastic! I had a surgical consent document translated from English to Simplified Chinese and the person reading it had no complaints. I had the document back in less than 8 hours. I would highly recommend using them for any translation of documents needed. The process was so easy and the pricing was very reasonable. It helps to have the document in editable form like a word document to save money!

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fast and good

I was initially expecting translation and evaluation to take a lot of time, preparing for at least several days for each step. Instead it was done the next day.
Also good job on client support - professional and quick.
The only downside I faced is a bit jumpy auto locasisation of interface, but you can easily set needed locale manually anyway.

April 18, 2024
Unprompted review

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