Motazone Cwmbran Reviews 

27
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

First time using and highly recommend, had a couple big jobs completed on my van recently, followed by multiple visits back with niggles and all the team were fab, extremely helpful, put mind at rest... See more

Rated 2 out of 5 stars

Poor experience unfortunately. Some of the worst customer service I have experienced. 1. The problem is bringing the car in over the weekend. (Dropped off on Thursday) 2. Its not ou... See more

Rated 1 out of 5 stars

Booked my car in for repairs before MOT, then failed MOT, the guy on reception was very smug, laughed when asked questions about the problems as I am female with no idea, then offered to fix it for £1... See more

Company replied

Rated 5 out of 5 stars

A fantastic service in every way. Excellent customer service and really knowledgeable staff. I have a very problematic Vauxhall Meriva and have taken it to numerous other garages with the same p... See more

2.8

Average

TrustScore 3 out of 5

27 reviews

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2.8

All reviews

(27)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Steer well clear of this garage

Steer well clear of this garage, booked for Mot and service, called back at few hours later with MOT Failed and quoted £660 to fix for work that did not need to be done.

Failed on Coil spring and Suspension arm, E brake not pulling enough. Advisory on rear disc, and pads.

Recovered the car and took it for second Mot at a different garage. Confirmed spring needed changing, charged £120 then car passed MOT. They also said my discs and pads are like brand new all around.

I didn't tell the second garage about the pre-test and previous failure so they would do a blind test.

Shocked by Motazone Cwmbrans approach to business. The reviews seem to show a consistent pattern of this type of daylight robbery

March 1, 2021
Unprompted review
Rated 1 out of 5 stars

I needed an mot on my van which they…

I needed an mot on my van which they mot’d 2 yrs prior. It failed on a steering linkage at the time and tyre. Which was done at a cost of £155. I did 2000 miles and parked it up for 18 months as it wasn’t needed. Took it for an mot last week and was quoted £720 to get it through the mot. I took it to ETB tyres Cwmbran and had the mot and all works done for £280. Very overpriced as if they are making up work to charge you for. Could be wrong but a £440 difference?????

February 26, 2021
Unprompted review
Rated 1 out of 5 stars

WILL OVER CHARGE FOR ALL WORK

I booked my car in for an mot and it failed (rightly so) and was quoted £175 for a rear drop link and a reflector for the rear bumper which included the mot price. This is a 30 minute job.

I had all work done by a reputable garage (not rip off MOT A ZONE) for a total of £85.

When i took the car back for a retest, it then had an advisory which was not on the original fail which i may add should have been.

Ive since taken my car to my usual garage (again NOT mot a zone cwmbran) and the advisory was for misted suspension oil!? Or not damping... this is false as this company will find any reason to rip you off and i have had it confirmed there is nothing wrong with my suspension and a tactic of theres to rip there customers off.

Take my advise and go elsewhere that do not rip off their customers Like MOT A ZONE.

October 15, 2020
Unprompted review
Rated 5 out of 5 stars

Customer service seldom seen

I would like to post something positive in the negative times. My wife’s car needed an MOT having booked it in we realised that the empty fuel tank warning light was on. I rang the garage and said that we are sorry but we will need to cancel as we are isolating and do not want to go to the garage for fuel. I was told no problem we will collect the car put fuel in and carryout your MOT. What a company MOTaZONE are, customer service like you seldom experience. The car was collected a phone call to say all done £30 the MOT and £20 fuel put in. I paid over the phone and the car appeared on my drive 20min later. Obviously we were delighted and would recommend them to you all.

March 25, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent car repair centre

Excellent car repair centre. I have taken my car here approx 3 times, everytime i have had a thorough and transparent service, From customer service to the car repairs, everything has been exactly how you would want an honest repair centre to operate. Every time there was a job needed doing the customer service would call and inform me and ask me how i would like to proceed with no selling tactics, there was always quotes and time to shop around to find best prices on parts which saved me so much money. The quality of the parts has never been compromised and the jobs completed never needed repeating.

October 25, 2018
Unprompted review

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