Motion RC Europe Reviews 375

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, friendly staff who provide quick and supportive assistance. Many consumers highlight the good quality of the products and the wide variety of models available, often noting timely delivery and an easy ordering process. However, some people were dissatisfied with certain aspects of their experience. A few customers reported receiving incorrect items or products with minor defects, such as non-functioning parts or damaged components. While these issues were generally resolved quickly with replacements, they did cause initial inconvenience for some.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the good quality and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent customer... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the good quality of products,... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the fast delivery, with some receiving... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism, fairness,... See more

Based on these reviews

Rated 5 out of 5 stars

Thank you MotionRC for providing perfect and quality models at a nice price (I bought around 20 to 30 different ones). Delivery is timely and most importantly MotionRC always promotes only products th... See more

Rated 5 out of 5 stars

I purchased a Torro Sherman Tank from Motion RC Europe .Website was easy to use delivery was less than a week with tracking provided . Unfortunately tank had a non functioning smoke unit. contacted cu... See more

Rated 5 out of 5 stars

I spent 2 weeks custom painting my V2 A10 before noticing 2 missiles were missing and raising a ticket with Motioneu customer service. After a couple of emails to confirm I'd checked all the pac... See more

Rated 5 out of 5 stars

Fantastic company. I went to them long after initial purchase and they were able to help me source all the spare parts I needed. They also went out of their way to find out some information I needed a... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

At Motion RC Europe we carry a wide selection of radio control (RC) airplanes, boats, cars, trucks, tanks, helicopters, gliders, transmitters, receivers, lipo batteries, servos, chargers, ESC, motors, glue, wheels, propellers, and more. Shop our lowest prices with free shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

375 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly Recommend

Couldn't be happier with these guys. They had an item that was very hard to find elsewhere at a good price and delivery was lightning fast.

December 2, 2022
Unprompted review
Rated 4 out of 5 stars

Advise was good but with some delay.

Advise was good but with some delay.
I understand that everybody is very busy now-a-days.
In the meantime I also found a solution by adapting the device in my own way, but still is medium solution.
Hope you can convince the manufacturer of designing a more universal Control Surface Deflection Meter.

December 12, 2022
Rated 5 out of 5 stars

Fast emplacement.

Fast replacement, super!. one negative point...a Dutch site but not spreaking Dutch in chat?...shame

December 8, 2022
Rated 5 out of 5 stars

Fantastic customer communication and…

Fantastic customer communication and service. Great products at amazing prices. Very fast delivery. My parcel arrived in no time and in great condition. Very pleased with my purchase and will definitely be making further purchases. Highly recommended.

November 28, 2022
Rated 5 out of 5 stars

Damaged goods replaced quickly and courteously

I received a damaged parcel and contents, via FedEx.
On contacting MotionRC, concerning this I received a quick email reply saying that they were very sorry that this had happened and were sending a replacement for the damaged part.
This is excellent service and I applaud the people concerned at MotionRC for their kind and prompt service, a good company to deal with!

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Fine support from Motion RC

Had some issues with telemetry on a new RC airplane from Motion RC. After a chat with their support, they sent me a new component without any fuss. Thanks :-)

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy dealing with Motion R/C

Very happy dealing with Motion R/C.

Submitted a tech query on Sunday PM and received a response by mid afternoon Monday. The advise was sound based on the info I provided which very quickly pointed me in the right direction - problem now solved

October 24, 2022
Unprompted review
Rated 4 out of 5 stars

Sorted out missing item very well.

I ordered a couple of items from Motion RC recently. When the box arrived one of the items Propeller was missing. I informed Motion RC of this. They had photographic evidence of the item being packed. On more careful examination of the box there was slight damage where an item could have escaped. I was very pleased that Motion RC agreed to send a replacement. Things do not always go to plan, but Motion RC were efficient and understanding. I would have more confidence to order from them again. Feeling they would do their best to sort any issues.

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

Avanti S

I recently bought a Avanti S. During assembling I noticed that the motor didn’t run. I informed the helpdesk and together we tried to solve the problem. After some testing and video conferencing, we discovered that the new ESC was defect. Motion RC immediately send me a new ESC.
I think they deserve 100 points!! Very good and technically undermined support.
At this moment, we fly 8 Avanty S planes and we have a lot of fun with them. If you are looking for a very good EDF plane…..this is the one!!!
Kind regards from the Netherlands.

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

Motion RC are simply fantastic

Motion RC are simply fantastic, great airframes at an even greater price ! First jet was so gorgeous I bought another the following week ! Shipping wasn't the quickest using FedEx but the plane more than made up for it. Fantastic company

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Very efficient and fast service

Very efficient and fast service. Parts were delivered to the UK just as fast if not quicker that locally ordered parts from UK based supplier. i would recommend these guys and will use again.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great products and superb customer…

Great products and superb customer service

I have ordered many times and just have one issue in my last order as one of the items was damaged during transport, I contacted them and they sent me a replacement unit, all the conversations with customer support were agile, nice and politeful.

Great job from MotionRC taking care of their customers, I highly recommend this site.

August 12, 2022
Unprompted review

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