Motocaddy Reviews 

Great customer service. Prompt reply, and perfect resolution to my query

Extremely poor service. Purchased an M1 remote controlled motocaddy in June 2025. Battery failed in March this year, while still under warranty. Brought it to be repaired at the start of April and the product is still with the repair shop, almost 6 weeks later, with no sign of a repaired trolley. Communication from the 3rd party repair shop has been good, but the sales rep from motocaddy will not engage with me directly. Appalling service. €1200 on a motocaddy and no support when the product fails while under warranty.

I was bought a P1 trolley as gift and over the moon with it. Very easy to push and a considerable upgrade over my old hand me down one. Through no fault of Motocaddy or the quality I had an unfortunate accident resulting in damage to it. The level of communication and assistance from the customer service team was superb in helping to resolve my issue. A big thank you to Zena, you have a life long customer.

Absolutely great service from Motocaddy and especially Zena Ellen at their Sales Office. Quick and efficient delivery of a ex-display Push Trolley. There was an issue on delivery and sorted immediately - with no hassle - and rectified within 24 hours. Outstanding customer service. Push trolley is very good quality and works well.

pros- i'm less tired than when i pushed a cart
cons-its too heavy. no storage. anti tip wheel doesn't prevent tip overs like it should, even on small hills. left/right drift adjustment impossible to get it to go straight. remote for left/right turn too sensitive. shuts off when going over a bump. occasionally takes off on its own and can not stop with remote. cell phone holder too small. cup holder flimsy. straps too hold bag poor tightening mechanism. definite DO NOT RECOMMEND

After an initially disappointing interaction regarding a faulty brake on my new QB2 trolley i was contactes by Cameron McGillicuddy who went above and beyond tonreaolve my issue. I was treated as a valued customer by him and as a result will co tie with motocaddy for years to come.

Fantastic after sales would never buy elsewhere I have had m7 trolley 5years no problems lost the bracket for the seat they sent a new one free of charge

Amazing experience! Zena was so helpful and dealt with my issue competently and professionally. Great company and service!

Great customer service from gerrie, I really appreciate it thanks.

Just had a great experience with customer service via email. Aaliyah was very hlpful and efficient and responded in a very timely manner. Managed to resolve the issue I had with a rainhood for my Motocaddy Cart Golf Bag.

I have recently purchase an ME Motocaddy . I initially encountered an issue with one of the wheels. They agreed to have the trolley back for inspection and after a few days replaced both trolley and battery. No matter which company you deal with you are going to encounter an odd issue from time to time. What makes a company stand out is the way and speed in resolving issues. They also appear to be a company that strive to always improve and have no problem taking some candid feedback!

Extremely helpful in sorting an issue with my push trolley. Great service.

Just bought a brand new M5 GPS trolly May 26 and Motocaddy have shipped these trollys with a software fault. Cannot activate the trolly. Why spend £1K when this doesn't work and there is no fix. Appauling service. DONT BUY

I had a problem with my QB2 golf trolley when the brake could not be unlocked and I couldn’t move the trolley. I contacted the company and spoke to Jamie who asked me to send a short video showing the problem. Having seen the issue, Jamie arranged for a replacement trolley to be sent out to my home address. When I told him I was due to play in a competition, he even arranged next day delivery so that I wouldn’t be without a trolley. Fantastic service Jamie. Thank you very much!

Aaliyah was fantastic and a great example of no nonsense customer service. She was helping me with a warranty issue and arranged a replacement asap. Unfortunately in error this was sent to the wrong address but again she exceeded my expectations and arranged for another to be sent out which I’ve now received. I’m so pleased to see that customers are important to Motocaddy and you look after them. I’m definitely loyal to the brand and have already recommended them to a friend who has just bought a new cart after I explained my experience. Well done Aaliyah.

I had an issue registering my trolley for the warranty. Debbie Bays and Gerrie Felton were fantastic. Very prompt to reply and extremely helpful. A very positive customer service experience, thank you.

The phrase “Exceptional customer service” doesn’t do it justice. I’ve had several interactions that required research of technical issues and some of sales issues. Evertime these people both in the USA and the UK were timely and complete. Terrific. Sadly, there was a time when this level of service was common. Keep it up, MotoCaddy! Shout out specifically to Jake Langejans and Deanne Demner in San Diego! Thank you.

I had dealings with Aaliyah Musson regarding a damaged item, she was extremely helpful and I was very happy with the the service she and Motocaddy have given me, I have no hesitation in giving them both five stars.

Very disappointed with both the product quality and customer service.
I recently purchased a Motocaddy M5 GPS DHC trolley and almost immediately experienced issues with both the battery and GPS system. I sent videos clearly showing the faults and was advised to return the trolley for inspection.
Two weeks later, after hearing nothing, I had to chase things up myself only to be told it still hadn’t even been looked at.
The lack of communication and poor customer service has been extremely frustrating. I’m now constantly having to contact them for updates and to try and arrange a replacement.
For a premium product at this price point, I expected far better quality control and after-sales support

Had a great experience with motocaddy. Had a unit delivered and the unit wouldn't power up. Called motocaddy they did a walk through diagnostic which was easy. They determined to just send out a new one. Received the new unit in less than a week and they were gracious enough to include some extra accessories. A fed ex label came w the new unit, packaged the old unit up and shipped it out. Thanks motocaddy. I'm a fan.