Very professional and helpful team. The communication was great throughout, I have been informed about any updates as promised. The reception staff are most helpful and absolutely professional from st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful and friendly with excellent communication . I had a car hit while it was parked and I had insurance claim through third party, they recommended the best way to sort it out and it worked o... See more
Company replied
Fantastic service, really prompt , picked the car up the day after the accident. Really good attention to detail. They genuinely seemed like they cared about my car accident. The car was returned in t... See more
Company replied
After having an argument with a pillar, naturally my beautiful Porsche Mecan came off worse - I sought the help of Motofix who have helped in the past, and I wasn’t disappointed. Motofix Aldershot pu... See more
Company replied
Company details
- Car Repair and Maintenance
- Auto Body Shop
- Auto Dent Removal Service
- Auto Repair Shop
- Wheel Alignment Service
Written by the company
Established in 1997, Motofix Group is an independent, award-winning accident repair and vehicle bodyshop network with nine centres across the South of England. We work with leading insurers and motorists to deliver safe, high-quality car body repairs and crash repairs to exact manufacturer standards. Motofix holds approvals from 10 automotive manufacturer groups representing 20 individual brands, and every site is BSI 10125 Kitemark accredited for vehicle damage repair. Our centres are equipped to carry out structural repairs, aluminium repairs, ADAS calibration, and Hybrid and Electric Vehicle repairs, supported by continued investment in advanced repair technology and world-class technician training. Whether managing an insurance claim or arranging a private vehicle repair, our focus is simple: to make the process as smooth and stress-free as possible through expert workmanship, clear communication, and genuine customer care at every stage.
Contact info
1 Albany Court, GU16 7QR, Camberley, United Kingdom
- 0344 2452222
- info@motofix-arc.co.uk
- www.motofix-arc.co.uk
4.6
Excellent
367 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast, efficient and friendly service
Fast, efficient, friendly service. Motofix we’re great when repairing my rear wing and bumper… they even helped with the return of my hire car!
November 11, 2024
Unprompted review
Reply from Motofix Group
Wow, fantastic review Neil, we're thrilled to hear you were pleased with our fast, efficient, and friendly service. Thank you for your kind words. Kind regards, Carla Farrell, Motofix.
MotoFix for the win
MotoFix for the win. After a traumatic ordeal with a different company, Motofix Went above and beyond to ensure my car was repaired properly. The customer service was excellent from the start to finish and the car looks brilliant. Would highly recommend as I won’t be going anywhere else for my body work!
Northampton- Gladstone Rd.
October 21, 2024
Unprompted review
Reply from Motofix Group
Thank you so much for your amazing review! We're thrilled to hear that Motofix was able to turn your experience around and deliver the service you deserved. Our team is dedicated to providing excellent customer service and quality repairs, so it’s fantastic to know your car looks brilliant. We really appreciate your recommendation and look forward to helping you with any future bodywork needs! Warm Regards, Carla, Customer Service Manager, Motofix.
Excellent job done on repairing the car…
Excellent job done on repairing the car and very easy to deal with
November 8, 2024
Unprompted review
Reply from Motofix Group
Hi Rob, it’s great to hear that our team delivered a great customer experience. Thank you for your kind words and recommendation. Sincerely, Carla Farrell, Motofix.
Reply from Motofix Group
Thank you for the 5 stars and kind words. All the best, Carla Farrell, Motofix
Reply from Motofix Group
Thank you for your feedback! We’re glad to hear you’re happy with the repair journey. Warm wishes, Carla, Motofix Accident Repair Centers.
Outstanding workmanship
Excellent communication through out the process. My car was in the Exeter branch and has just been returned as good as new. Outstanding workmanship.
November 6, 2024
Unprompted review
Reply from Motofix Group
Thank you for your fantastic review! We’re thrilled to hear that the communication throughout the process met your expectations and that your car looks as good as new. The team at our Exeter branch will be delighted to hear your kind words about their workmanship. Kind regards, Carla Farrell, Motofix.
Body repairs
Arranged car pickup and transported to and from home seamlessly. Repair was carried out to a good standard. Car was returned clean both inside and out. Some of the dashboard information display was changed time, lights, radio etc reason unknown as this had nothing to do with the body repair. Otherwise a good experience.
November 5, 2024
Unprompted review
Reply from Motofix Group
Thank you for your feedback Jennifer. We're glad to hear the car pickup, transport, and repairs were carried out to your satisfaction, and that your car was returned clean inside and out. Apologies for the dashboard information display changes and will certainly look into this to ensure it doesn't happen again. We appreciate you bringing it to our attention, and we're happy that overall you had a good experience with us! Kind regards, Carla, Customer Service Manager, Motofix.
From the moment my vehicle was received…
From the moment my vehicle was received by Dave to the moment I collected it was a seamless process
November 4, 2024
Unprompted review
Reply from Motofix Group
Thank you for your feedback! We’re so glad to hear that your experience was seamless from start to finish, it’s great to know that everything went smoothly for you. All the best, Carla Farrell, Motofix.
Fantastic service…
Motofix were absolutely excellent in the service that they offered. I cannot fault them at all . The customer service team was excellent, the quote arrived quickly and efficiently and the end product which has just been delivered was superb highly recommended best Amanda Hanley
November 4, 2024
Unprompted review
Reply from Motofix Group
Thank you for your amazing review, Amanda! We’re so glad to hear you had an excellent experience with Motofix. We’re thrilled that everything met your expectations. Your recommendation means a lot to us—thank you for choosing Motofix! Kind regards, Carla Farrell, Carla Farrell, Motofix Accident Repair Centers.
A good job done
A good job done, kept me informed all the way. Valeted the car. Friendly staff to deal with. Cannot fault them
November 1, 2024
Unprompted review
Reply from Motofix Group
Hello Dawn, very glad our team delivered a great customer journey, thank you for sharing. Best wishes, Carla, Customer Service Manager, Motofix.
Motofix an excellent company
Motofix were always friendly and helpful and kept me well-informed about progress with my repair. The work done on my car was excellent and it looks brand new now !
October 30, 2024
Unprompted review
Reply from Motofix Group
Hi Ralph, We’re so glad to hear you felt well-informed throughout the repair process and that our team provided friendly, helpful service. t’s fantastic to know your car looks brand new—our team will be thrilled to hear it. Thank you for sharing your experience! Kind Regards, Carla Farrell, Motofix.
5* service
A really professional, faultless service from start to finish, and everyone I spoke with during the repair was genuinely delightful and helpful.
My car looks brand new again - thank you Motofix Oxford :-)!
October 30, 2024
Unprompted review
Reply from Motofix Group
Thank you for such wonderful feedback! We’re thrilled to hear you had a professional, seamless experience with our team. It’s fantastic to know that your car looks brand new and that every interaction you had was positive. Thank you for choosing Motofix Oxford—we’re here anytime you need us! Best Wishes, Carla Farrell, Motofix.
Motofix Northampton repaired a company…
Motofix Northampton repaired a company van. Communication from estimate to repair was fantastic clear, concise and professional.
All contact with staff was friendly and helpful a pleasure to deal with.
Would highly recommend them.
Finally, repair standards were high.
October 23, 2024
Unprompted review
Reply from Motofix Group
Hi Glenn, thank you for the 5 stars, glad we delivered a quality repair and a fantastic customer journey, thank you for sharing. Best Wishes, Carla, Customer Service Manager, Motofix.
Good thanks
Good thanks, very accommodating of my quick turnaround request
October 16, 2024
Unprompted review
Reply from Motofix Group
Thank you Samuel for the 5 stars! We’re glad we could accommodate your request and meet your timeline. Lind Regards, Carla Farrell, Motofix.
Vehicle came back immaculate!
Excellent service. Everyone was extremely pleasant and reassuring. Vehicle came back immaculate! They also took away any headache with the insurance company. Would highly recommend.
October 19, 2024
Unprompted review
Reply from Motofix Group
Hi Joel, thank you for the 5 stars, glad we delivered a quality repair and a fantastic customer journey. Thank you for sharing, Kind regards, Carla, Customer Service Manager, Motofix.
Excellent Repairshop, Cannot Fault.
Cannot fault my experience with Motofix. I chose to go to them rather than my insurer’s “approved repairer” because they’re approved by my manufacturer (which the approved repairer were not) and also had far better reviews than the questionable company my insurer wanted me to use. This takes a little more admin and the insurer made me wait a bit longer for approval and pay for my own hire car because I chose my own repairer but it was worth it. Work was completed to the best standard, you’d have no idea there was even ever a chip on my car. Every part of the process was made as simple as possible - assessment booked in on the same day as calling, quote provided to insurance company that same day, arranged for my car to be picked up from home and courtesy car provided, kept in the loop at every stage without even having to pester for an update. They even capped the cost of my hire car at 5 days rather than the 11 days I ended up having it. Everyone you deal with is friendly, helpful and empathetic to the fact people are anxious and stressed when they’ve had an accident - you know you’re in safe hands. They clearly take both customer service and the quality of their work seriously. I hope to never have to use a repair shop again, but if I do I’ll be coming back here. Thank you!
October 14, 2024
Unprompted review
Reply from Motofix Group
Thank you so much for your detailed and thoughtful review Molly! We’re so glad to hear that you had a positive experience with us and that you felt confident in choosing Motofix. We truly appreciate your trust and recommendation. Thanks again for choosing Motofix! Warm Regards, Carla, Customer Service Manager, Motofix.
Excellent professional and friendly…
Excellent professional and friendly service. Kept us up to date throughout the process. Would very use them again!
September 25, 2024
Unprompted review
Reply from Motofix Group
Hi, it’s great to hear that our team delivered a great customer experience, thank you for your kind words and recommendation. All the best, Carla Farrell, Motofix.
Professional people, very passionate and the repair was done perfectly.
Professional people, very passionate and the repair was done perfectly. Staff are very friendly, and passionate
October 4, 2024
Unprompted review
Reply from Motofix Group
Hello Puiu, Thank you for your incredible feedback, I'm over the moon to hear our team delivered a great repair journey for you. Thank you for sharing. All the best, Carla Farrell, Motofix.
Great job
Friendly staff, great job on the car ,looks like new, and everything sorted in a timely fashion 👍highly recommend.
October 2, 2024
Unprompted review
Reply from Motofix Group
Hi Paul, so pleased to hear everything went smoothly, thank you for the recommendation. Warm wishes,Carla, Customer Service Manager, Motofix.
Excellent customer service and quality of work
My car recently had its front bumper repaired and my insurance company arranged it through Motofix in Oxford. I was really impressed by their customer service and quality of work carried out. I particularly appreciated the fact that they knew immediately that Saturday morning drop off of my vehicle would suit me better as a school teacher, and that someone was prepared to wait after 5pm for me to pick up my car again when I was stuck in traffic. They also kept me regularly updated on the progress with my vehicle and the work has been carried out to a high standard.
October 4, 2024
Unprompted review
Reply from Motofix Group
Hello, thank you for taking the time to leave such a positive review! We're thrilled to hear that you were impressed with our customer service and the quality of work on your vehicle. We always aim to make the process as convenient as possible for our customers. Best wishes, Carla Farrell, Motofix.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.