Motofix Group Reviews 

367
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for maintaining excellent communication and keeping them completely informed throughout the entire vehicle repair process from start to finish. People consistently note that repairs are completed to a remarkably high standard, often returning cars looking immaculate, freshly cleaned, and fully restored. Some reviewers were not happy with communication issues, mentioning significantly delayed repairs, unhelpful customer service responses, and difficulties getting timely updates. A few people also felt that certain mechanical or bodywork repairs were poorly handled, noting instances where agreed vehicle collections failed or interior valeting was missed entirely.

What people talk about most

Service

Clients share positive opinions on service, noting that staff are helpful, friendly, and professional from... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, professional, and... See more

Quality

Reviewers mention positive feedback about quality, praising the showroom-standard bodywork repair and... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional care and polite staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional and helpful team. The communication was great throughout, I have been informed about any updates as promised. The reception staff are most helpful and absolutely professional from st... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly with excellent communication . I had a car hit while it was parked and I had insurance claim through third party, they recommended the best way to sort it out and it worked o... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, really prompt , picked the car up the day after the accident. Really good attention to detail. They genuinely seemed like they cared about my car accident. The car was returned in t... See more

Company replied

Rated 5 out of 5 stars

After having an argument with a pillar, naturally my beautiful Porsche Mecan came off worse - I sought the help of Motofix who have helped in the past, and I wasn’t disappointed. Motofix Aldershot pu... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Repair Shop
  5. Wheel Alignment Service

Written by the company

Established in 1997, Motofix Group is an independent, award-winning accident repair and vehicle bodyshop network with nine centres across the South of England. We work with leading insurers and motorists to deliver safe, high-quality car body repairs and crash repairs to exact manufacturer standards. Motofix holds approvals from 10 automotive manufacturer groups representing 20 individual brands, and every site is BSI 10125 Kitemark accredited for vehicle damage repair. Our centres are equipped to carry out structural repairs, aluminium repairs, ADAS calibration, and Hybrid and Electric Vehicle repairs, supported by continued investment in advanced repair technology and world-class technician training. Whether managing an insurance claim or arranging a private vehicle repair, our focus is simple: to make the process as smooth and stress-free as possible through expert workmanship, clear communication, and genuine customer care at every stage.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(367)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big thank you to Motofix, High Wycombe

Big thank you to Motofix, High Wycombe. First class service. All the staff I spoke to were very professional and friendly. Car returned quicker than expected - great repairs, super clean and valeted on return. Happy customer.

February 2, 2024
Unprompted review
Motofix Group logo

Reply from Motofix Group

Wow Ann, great feedback, we are glad you enjoyed the journey, the team will be delighted. Thank you for sharing. Sincerely, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Extremely pleased with my experience of…

Extremely pleased with my experience of motofix. They kept me updated regularly on the progress of my vehicle. Provided a courtesy car promptly and got the repairs done on my vehicle to a high standard and in just over a month following the collision (with Christmas during that period too)! Courteous, informative and extremely professional at all times. I’m really grateful to all of them for their work and for looking after my vehicle so well.

January 23, 2024
Unprompted review
Motofix Group logo

Reply from Motofix Group

Wow, fantastic feedback. Lovely to hear the team delivered a quality repair and great customer journey. Very grateful for your kind words. Best wishes, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful. Gave me regular updates on my car. Very patient and kind! Would definitely recommend

January 17, 2024
Unprompted review
Motofix Group logo

Reply from Motofix Group

Delighted to read your review Hannah, thank you for sharing. Warm wishes, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Great Service

I had my car repaired at the Cirencester branch after someone shunted into the back of me last November. This required a new towbar as well as a replacement rear bumper. Last week I needed to pick up my caravan for the first time since then and found that the electrics socket was upside down - an easy thing to do if you are not familiar with fitting towbars. I called in this morning (17th Jan 2024) and within half an hour it was sorted. Very friendly and great service

January 17, 2024
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hello Tony, thank you for the feedback, i apologies for your initial experience, however, I am pleased the team put things right, it is important the team take responsibility for customer outcomes. Kind regards, Carla Farrell, Customer Service Manager, Motofix.

Rated 5 out of 5 stars

Wonderful and supportive service

Wonderful and supportive service.
Neil and Stuart were really empathetic and supportive.
Stuart kept me up to date on progress of my car and advocated on my behalf with my insurance company.
The delivery was speedy and on time, my car arrived clean, hoovered and with a full tank of fuel.
Excellent service - very highly recommended

December 5, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Delighted to read your review Olive. Very grateful for your kind words. Thank you for the 5 Stars and recommendation. Kind regards, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Great service, very friendly and professional

Apart from a few administrative issues the car was finally sent to the Cirencester branch. Spoke to Ed and he was very helpful in organising the collection and delivery of the vehicle. During the repair I was expecting a call back but didn’t get one, told Ed and he went out his way to find information. Personally I have spent some time in the trade as a panel technician and I must say the job was immaculate. I could not fault any of the workmanship! They made a black car look as good as it did when it left the showroom… shame the other side looks old 🤣. Thanks to the technicians for repairing the car to the highest standard first time round. I’m very particular in my cars.

November 29, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Wow, great feedback, the team will be delighted. I am pleased the team delivered a quality repair and looked after you during your repair journey. Thank you for sharing. Best wishes, Carla Farrell, Customer Service Manager, Motofix.

Rated 5 out of 5 stars

Very good service

Very good service, excellent car repair

November 28, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Thank you Valerie for a fantasist review, Kind regards, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Quickly done repair while also being…

Quickly done repair while also being kept in touch with myself over the repair work and its progress throughout. Helpful polite and very lovely staff all the way from the lovely reception lady’s and extremely friendly two men that returned my car and took back their hire car. Everything was plain sailing from very first bit of contact to get repair . Very efficient polite staff that were dealing with every aspect of my repair work .

November 22, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Wow, great feedback, Kaira. Glad the Oxford team delivered a great customer experience. Thank you for sharing. Kind regards, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Very professional in dealing with my…excellent

Very professional in dealing with my repair, I was kept informed of the progress of the repair every day. Could not fault the standard of finish.
Would not hesitate to recommend them.
YEOVIL Branch.

November 8, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hello Mrs Philo, very gratefully for your kind words, thank you for your recommendation. Warm wishes, Carla Farrell Motofix.

Rated 5 out of 5 stars

Annabelle was incredibly professional

Annabelle was incredibly professional, super helpful and made our experience easier to manage especially when dealing with a recent crash. Couldn’t have asked for a better experience.

October 4, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hello Dani, I am pleased to hear Annabelle and the team delivered a great customer journey. Very gratefully for your kind works. Best wishes, Carla Farrell, Motofix.

Rated 5 out of 5 stars

The service was excellent

The service was excellent.
Customer services 10/10
Repair team 10/10
Delivery driver 10/10
Vehicle repair was first class (returned two days early from original estimate of completion)
Overall politeness, friendliness, communication 10/10
A great job, very pleased with the repair. Vehicle was delivered promptly, valeted (inside/outside) and to a place of my choosing, which was very helpful.
Overall experience (my first time with Motofix) 10/10

September 28, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Wow, great feedback Patrick. The team will be delighted. Thank you for sharing. Best wishes, Carla, Customer Service Manager, Motofix.

Rated 5 out of 5 stars

Fantastic team

Staff were great, quality of work is fantastic and all repairs were completed quickly with no fuss. This is the second time I have used them and my experience has been fantastic both times.

September 4, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Thank you Toni for such a fantastic review. Kind regards, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Good efficient service.Took the stress…

Good efficient service.Took the stress out of sorting my car which is what I needed!Estimated repair would take a week which it did.So far all good.

August 30, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Thank you for choosing Motofix, we are glad the team delivered a great customer experience. Sincerely, Carla Farrell. Motofix.

Rated 5 out of 5 stars

Excellent repair job!

Very efficiently handled from their first contact with me all the way through to my car being dropped back after repairs.
Kept me up updated with progress and I'm so happy with the repairs to my car, an excellent job!

August 9, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Thank you for the 5 starts, glad to help you in your time of need. Best wishes, Carla, Customer Service Manager, Motofix.

Rated 5 out of 5 stars

Motofix kept to their commitment

Motofix kept to their commitment. They repaired my car on time and did all the things that they promised, to a high standard.

July 31, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hi Phil, delighted to read your review, thank you for sharing. Kind regards, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Really friendly and helpful service

Really friendly and helpful service. My car was collected and delivered back to my home, the repairs were carried out extremely quickly and the quality of the work was excellent.

August 18, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Thank you, Julie, for your valued feedback, glad the team delivered a great customer experience. Sincerely, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Proper job!

Very efficient team from start to finish. Awesome repair job, promptly completed and looking like new!

August 15, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hi Jean, thank you for the 5 stars, glad we delivered a quality repair. Kind regards, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Superb job done!

I accidentally argued with a sturdy bollard protecting a a local petrol pump, even though my sensors were screaming at me to avoid it! 14 years no claim, and one act of stupidity I am still kicking myself over! Anyway, my insurer told me not to be hard on myself, and hitched me up with Motofix. They fixed a date for August, but then found a spare window in July, so they collected my car, left me a nice automatic courtesy car, then did the job within 4 days (they did jump the gun by promising a return 2 days earlier - but they had got confused over 2 identical colours and models!). Superb job done, and very courteously. Just one piece of advice for their delivery staff - show me how to open the fuel filler cap on the courtesy car. Not even the internet could help me!

July 29, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Thank you Douglas for your valued feedback. Kind regards, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Thank you

Fantastic service from collection to delivery.

My car is my pride and joy. When I had a third party drive into my side, I was naturally gutted and apprehensive towards getting her fixed again.

Should not of worried. Motofix Swindon took good care, they collected within an allocated time slot and kept myself regularly updated with communications.

Once I received my vehicle back, again within the allocated time slot. It was apparent that much care and attention had been carried out with regards to the repairs. I am stunned with the finish and genuinely chuffed.

Many thanks to all the staff at Motofix Swindon. A really professional service.

July 28, 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Wow Patrick, fantastic feedback, lovely to hear that we helped restore your pride and joy to its former glory while delivering a great customer journey. Can't thank you enough for you kind words. Best wishes, Carla Farrell, Customer Service Manager, Motofix.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look