Motorcade Insurance Reviews 

Epic help
Quick service

Can’t remember the customer service agent’s name as I’m lying in bed fully loaded with the code however he was from Liverpool. He had a surprise holiday gift in pain from his girlfriend and he went to Poland with five pairs of gloves but the man was fantastic extremely thorough When entered detail of how insurance works premium annually monthly all of this I was aware of before he explained, however it was nice to actually speak to someone who went into every detail so that you know where you were under the steps, et cetera as I had no claims on my insurance it was wavered that was standing balance as a goodwill gesture and it wasn’t just putting me on hold or Long silences between counselling the policy to informing me of how it works during this time he informed me about how working in California as a football coach going into detail about coming up to Scotland not to visit me of course but to travel I’m a very lonely man and it was very nice that he didn’t rush me off the Phone And I had a chat with a human being for the first time in a bit a week so to the liverpoolien thank you for your chat and for being kind 10 out of 10 for customer service politeness and kindness simple reason I’m leaving with kid is because I found the same level of cover for £600 cheaper a year it’s the only reason but cheers mate for that chat I feel better now just for speaking to you so thank you. Have a lovely Christmas mate.

Very fast service, pleasant experience

Great experience with Millie...

Good service. Rescheduled my direct debit within less than 10mins

I recently contacted Acorn Care Insurance to cancel my car insurance policy, and I was assisted by Gary. He provided excellent customer service throughout the process he was professional, patient, and clear in explaining each step. Gary made what could have been a stressful experience quick and straightforward. I really appreciated his courteous attitude and efficiency. Overall, I’m very satisfied with the support I received and would highly recommend Acorn’s customer care based on this experience.

Danny was really helpful and understand my situation well

This is the worst insurance company, don’t go with them!

So it was my 2nd year of being with this company, never had to claim until the 2nd of September 2025, in general they were fine, got back to my messages on live chat etc.
Now when another vehicle hit my car parked outside my house, thats when I saw how unreliable they could really be. We was the same insurer so basically was dealing with my own insurer but different department. It was a hit and run but person left their car smashed in mine. My insurer left me without a vehicle for a whole month, even though I told them I had 7 kids 3 with a disability, kept getting we have to wait for the other party to respond even though it states in their own policy to report it within 24hrs! Now a week 2 max I think is more than reasonable to wait, clearly the person wasn't going to respond. Insurer left my vehicle smahed up outside my house for exactly a month and the only reason they decided to than move things forward and give me a courtesy car was because police knocked on my door and told me they would need to remove my vehicle as its in a danger place and can't stay there no longer, so clearly insurance new they would get the tow price and the daily police charge for it at their compound. They than wrote my vehicle off but than tried to offer me not even half of what I only paid for my vehicle the year before that, bearing in mind cars have gone up stupid and I need a 8/9 seater so regardless because of this person going into my car parked I would still have to put another four thousand to get a new vehicle, I had to fight for the price I wanted and tell them about a law called FCA (financial conduct authority) that came in 2022 to protect us from insurers offering to low due to the rise of living!
After a month and half its finally all got sorted but I wouldn't ever go with this company again! Communication, how they dealt with my claim, leaving me with no vehicle, saying one thing than another, not sending relevant information to the engineer to make sure they had all information to give me a fair price on my vehicle I wouldnt ever use them again.
I have raised a complaint while all this was going on, but still waiting for a response 😒
Stay clear!

My experience was great with Jamieleigh, she listened to my complaint and provided solutions

JAMIELEIGH is very straightforward. I like the way she handle me.

Megan was fantastic! Took her time to understand the problem I had and talked me through everything, every step of the way. Could not have asked for a better service.

Megan was patient with me and over all helpful. I asked her could she simply phone me instead of speaking to several others and she was happy to. Only problem is I’m having difficulty with the customer portal, not very helpful so led me to having a phone call instead but otherwise the live chat was completely fine if your uncomfortable speaking over the phone.

Sorted for me straight away and call back booked in

Speaking with Jamie Leigh which let me say was under an hour and she sorted me out staright away definitely recommend

i got a clear understanding of what i wanted to know and my issue was taken in consideration.

I’ve been trying to make important changes to my policy due to moving address. For some reason the website does not allow me to do this because I apparently need to reactivate my direct debit. I see no issue with my direct debit. I’ve tried to contact Motorcade multiple times but keep getting told to do the steps I’m already doing. Website doesn’t work and neither does the live chat. I now have no other option but to cancel my policy because I can’t get the help I need to make really important changes. I’ll be complaining to the financial conduct authority about this the service channel is not adequate and poor.