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Motorcade Insurance Reviews 

421
•
TrustScore 4.5 out of 5

4.4

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and professional demeanor, making interactions pleasant and clear. Many people highlight the excellent customer service, noting quick and efficient handling of their issues. The overall service is often described as great, with consumers appreciating the smooth and straightforward processes, and fast response times contributing to a positive experience. However, some customers also noted difficulties with the customer portal and online functions, experiencing errors or an inability to complete tasks online. A few other people also felt that they faced issues with getting responses or updates, particularly when trying to contact the company through non-phone channels like email or webchat.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Customer service

People report positive experiences with customer service, often praising staff members for being helpful,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and appreciation for the... See more

Response time

Consumers find response times to be ambiguous, with many reporting fast and efficient service, particularly... See more

Website

Customers had ambiguous experiences with the website, with many praising the web chat feature for its ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more

Company replied

Rated 5 out of 5 stars

Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more

Company replied

Rated 5 out of 5 stars

Megan was patient with me and over all helpful. I asked her could she simply phone me instead of speaking to several others and she was happy to. Only problem is I’m having difficulty with the custome... See more

Rated 5 out of 5 stars

I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more

Company details

  1. Money & Insurance

Written by the company

Competitive Annual and Short Term Taxi Insurance

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(421)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I have been trying to cancel my insurance for over a week. I've only been with these for 3 weeks. I have made multiple attempts to contact them. The live chat doesn't work. No one is picking up any emails. I am recieving the same email over and over again telling me to fill in the cancellation form I have already filled in twice!! Now they're threatening to cancel my policy! They were quick enough to take almost £600 deposit, but don't want to cancel the policy! They stated in the email that the cancellation will be done from the date they receive the form! Its all a scam! Terrible company. DO NOT USE!!! I am in the process of making a complaint.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very nice and patiently support by one…

Very nice and patiently support by one of the team members called Francois, I spoke with him and he listened to me so patiently, He fond that my English speaking is good but no like native people so answered me slowly in understandable accent with patience and finished conversation after making sure my request was done . 🙏

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service by Keira

Brilliant customer service by Keira, I was initially distressed because I was trying to make a change on my policy online but was really struggling, spoke to Kiera via webchat who then agreed to call me and update my changes over the phone, I was hesitant at first as I have been messed around before but she did infact ring me back as promised and delivered amazing customer service and was sure to explain everything to me clearlyand proffesionaly. Very happy, would definitely recommend

December 17, 2025
Unprompted review

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