MotorolaReviews 

Horrible and disappointing service. . I brought 2 mobiles and one returned without opening the package and another refused delivery. After 3 weeks no news of refund and customer service got no idea when will I get refund. Don't buy it from Motorola directly. You will struggle to return the item. This one mobile I will never buy again.

Are you joking right? Motorola G06 Power only has 4GB RAM despite having 256 GB ROM. No phone can have shockingly bad amount of RAM having top tier storage and good hardware specifications. System is up to date October 2025. It can barely even hold one app running. Nothing keeps in memory and reloads everything no matter what i do. I tried to tweak RAM boost between 4 to 8 GB maximum and seems nothing to do dealing with memory problem. Phone becomes unusable after day or two of use due of constant RAM problem. Not mention phone installs promo apps on it's own and killing off my voice and screen recording when storage and RAM is depleted. It doesn't even hold one page opened in Google Chrome. I want to enter code, opening my mail for code and go back and it's reloading. I want everyone to steer clear from this phone that can remember nothing opened in background. I lost seconds and hours worth of recording which is valuable every second of my life, because voice recording app discarded all entire recording instead of being saved because of full storage, nothing even recovered in raw form at all neither in location like nothing touched

I am not a sophisticated mobile phone user, there are plenty of us!!! I had difficulty using some aspects of
recently purchased Moto Edge 50 Neo. Ultimately rather than constantly looking at online tutorials I really needed a hard copy of the user manuel.
Motorola Australia was contacted and a polite lady advised that Motorola no longer provided hard copies based on consumer concerns on greenhouse effects and wastage of resources. Personally, I believe it’s another cost saving tactic they have employed. Motorola does not even offer a service whereby a
consumer could buy a copy of them and I have been forced to go to a third party who specialises in producing user Manuel’s for all types of products. The phone has some good features but a lot of crap which if incorrectly accessed impacts greatly on the phones core functions. I keep on trying to defend this phone
to friends but forced having to pay an extra $50 for a printed copy the user manuel (which should come with the product if requested) greatly frustrates me.
Less gadget stuff and more core such as a USER friendly essentials.

I had my Motorola Razr 2025 Ultra hinge repaired about 45 days ago. The same hinge failed again, but Motorola denied coverage under the repair warranty — citing unrelated cosmetic wear as the reason.
This is a repeat mechanical failure of the same part they previously serviced. The cosmetic wear has nothing to do with hinge function, yet they used it to void both the standard and repair warranties.
Support chat deflects to phone, phone reps have no authority, and I’ve been hung up on multiple times. No email support, no escalation path, no accountability.
Motorola’s repair warranty is supposed to protect against the same failure after service. Instead, they apply the same cosmetic damage exclusion as the standard warranty — even if the damage is unrelated.
This feels like a systemic tactic to avoid honoring repairs. I’m filing a BBB complaint and exploring Florida consumer protection options. If you’re considering Motorola, be aware: their warranty support is a dead end.

My new phone had a problem. Support e-mails went straight to spam. No phone numbers that work for support and no help. I called their main office and even they couldn't tell me how to access support. I have replaced my phone .. . . and I thought Samsung was bad!

Great deal and fast delivery (within 2 days - in Sweden that's super fast). The website looks good, but unclear info about delivery etc. however the price was so good and then I was surprised about the delivery speed. They should promote their good service better.

Bought a phone but wanted to cancel it a few minutes later and all I can do is email them. I've emailed them 3 times over a period of 3 days and not once had a reply.

I will never buy from this shop again. Shame as I like motorola phones.

Don't ever buy a Motorola!
They've put in a system app that pop up commercials. My phone wakes up randomly with some ad and drains battery as the screen is automatically turned on! I'll never a Motorola again that's for sure!

Back to their old ways. It has been 3 months without a security patch and no Android 16 in sight (for the Edge 60 Pro / UK). The software and UI are often buggy and filled with ads.

Bought a brand new phone after less than a week the rubber case that came with the phone started to go brown round the charger port and then the brown colour moved up from the charger port straight up to the camera lenses. Obviously the phone is getting very hot and burning the rubber case and now I'm scared to leave it charging and have to watch it all the time. I reported the problem within 30 days and I go told it's not common problem and I left it. Now I have tried to get it replaced as I'm worried but the customer services is the worst I have ever come across. Now they are ignoring my emails trying to make a claim. Do not buy a Motorola mobile phone if anything goes wrong than you won't get any help. They don't care if your mobile goes on fire and burns the house down.

Consumer Alert: Read before buying a Moto phone

Just sharing my real experience as a Moto user. I chose this phone for its advertised “Gorilla Glass 5 – strong and reliable” screen. Still, after a small 2-foot drop onto regular tiles—and with careful use—the screen cracked in only 3 months.

Customer support told me “even minor falls can cause damage.” That didn’t match what the advertisements promised, and I was disappointed.

Looking around online, I’ve found other Moto owners mentioning similar durability issues. There seems to be a real difference between what’s marketed and what buyers actually experience.

I’m posting this to make sure people have clear info about durability to help with their decision. Sharing so you can decide what’s best for you!

#Moto #ConsumerStory #ProductExperience

Bought an expensive flip phone, within 10 months the hinge broke and was told that the hinges are not covered by warranty!! Please save yourselves money and heartache and go elsewhere. Customer service is absolutely atrocious, they are rude and cut you off when you ask them questions they can't answer. I will never buy a Motorola or Lenovo product again

Moto g play is easily hacked especially with Google at the helm worst phone I've ever owned no use in contacting Google or moto because neither will respond

Do not buy a Motorola phone!!!!

The features are bad
The features are illogical

Do not buy this phone old.

It is the worst phone on earth.

You can copy text messages and forward them.
Sending pictures is a huge problem

Don't buy this phone

BR
Flemming Birk

Do not buy Motorola razr absolute garbage phone The screen after one week started peeling up off of the digital board then it goes into a reboot mode that lasts for days and then the trim molding started popping off today just popping off I've had Motorola phones for 30 years I'll never buy another one The worst warranty I've ever seen in my life and their customer service is just straight up stupid

After some 20 years with Motorola we wanted to buy some new Motorola phones.

This is the email we sent the customer services of Motorola and Lenovo

------ Start of our email to Motorola and Lenovo-------

Hi technical wizards of the phone world at our favourite company Motorola!

I want to buy 2 x Moto G85s please.

I have used your Motorola 'contact us' form and had no reply.

This is my second attempt!

I have phoned your Motorola support team - twice - who said they will escalate the problem.


This is my problem ...

I use your site and find 3 lovely colours of your beautiful G85 model.

I press 'Buy Now'.

I see more details but can only find 'Notify me' to select.

When I press 'Notify Me', nothing visible happens.

Is it me?

Apologies if I have not done something right as I am 76 and have been using your great phones for 20 years ish.

Currently I am without a phone having given mine to my 92 year old step father at the weekend - he loves you too.


So what to do?

If you contact me AT ALL / EITHER WAY by end of play Thursday 9th October 2025 I shall be delighted to consider looking at Motorola products. (NO texts or calls please as I do not have a phone!) Email is good - please see below.

If I do not hear from you, then I will have to look at those Samsung things or the ones that begin with 'X'!

Come on chaps!

Get in a team huddle and give old Pete and his beautiful wife Nora a reply so we know where we stand.

It is not a problem if you are not selling them - that is your prerogative.

In that case perhaps you would be good enough to tell me what you consider to be your best offer for about the same price.

At my age we don't do videos, action shots, games or movies.

We do like to phone, text and one of us uses facebook!

Look forward to hearing from you and continuing to be your friends for many years and phones to come!

Lots of love and ringtones.

------ End of our email to Motorola and Lenovo--------

A pleasant enough plea I would have thought.

And here is their reply ...

------ Start of the reply from Motorola and Lenovo----

----- End of of the reply from Motorola and Lenovo----

Yep.

They could not be bothered giving us a reply.

What a shame.

Still there are plenty more sellers out there and I am afraid Lenovo and Motorola will no longer be on our Christmas list!

Just saying!

Their pricing is a moving target and often make deals by offering additional trade in value.

Their trade in partner Phobio returned my phone in error. I've worked for hours with Motorola's offshore customer service to no avail.

I'm out $200 and nothing will be done by Motorola or Phobio.

Shoutout to Casey in the Executive Command Center for being one of the rudest employees I've ever encountered.

Sorry to join the negative pack, but yes, I will Never buy Motorola again. I feel so let down by customer service (like some nerdy guy in my basement doing radio shack 60s guesswork and yes rude..) ... That i am beside myself to write a description of the issue and next steps beyond their Totally Worthless answer ... The dreaded Hard Reset.

Never received the goods I ordered. Lost my money. this company uses unethical business standards. One of my worst ever decision in life was to buy a Motorola phone which never came. It's been one month at the time of writing this review and no sign of my refund. Please stay away from this company if you love your hard earned money.

I am purchasing the Motorola Phone g35, offline from shop nearby me. Phone was work properly only 1 week and then it will heat up and hanged very much, I reset the device then it will work 1 month properly, and after 1 week phone is switch off simultaneously and not on, I think it will be discharge so I plugged in charger and try to switch on the phone but phone was not switch on. I gone to the shop where I have purchased this phone. He told me to the he was not change the device but the phone is under warranty, so I am going to service center, there he said that motherboard of phone is fault and it will take 5,000 rupess to be repaired. My money and time both are wasted, so I prefer all to not purchase the Motorola phones instead buy phone of other brands.