Motorola Reviews 

I am purchasing the Motorola Phone g35, offline from shop nearby me. Phone was work properly only 1 week and then it will heat up and hanged very much, I reset the device then it will work 1 month properly, and after 1 week phone is switch off simultaneously and not on, I think it will be discharge so I plugged in charger and try to switch on the phone but phone was not switch on. I gone to the shop where I have purchased this phone. He told me to the he was not change the device but the phone is under warranty, so I am going to service center, there he said that motherboard of phone is fault and it will take 5,000 rupess to be repaired. My money and time both are wasted, so I prefer all to not purchase the Motorola phones instead buy phone of other brands.

A terrible level of after sales service. Phone developed a fault so contacted Motorola. An in-warranty repair was arranged. I received nothing from from their authorised repairers (Assurant) so contacted them again. I then received the delivery labels via email.
Sent the phone, short delay in it being delivered to Assurant but now its status is stuck at "Repair in Progress" and beyond when they claim they will return the device.
So, I contact them for a third time to find out why there's a delay - "I haven't a clue". They'll escalate it and get back to me. Guess what... nothing.

Without a phone and getting absolutely nowhere with them.

Don't waste your money on a Motorola Moto 13. I have one, its slow, badly designed, clunky, poor battery, and constantly "freezes". Pay a little more and get a real phone.

Bought phone from John Lewis g85 would not work properly took it in to them they were unable to resolve the issues the unit kept switching of intermittently went back to JLewis Southampton tech left it with them,still problems they don't have a clue the product was only £185Binned it and now using my old I phone.Rang Motorola customer service they don't get back to you.

Motorola is the worst phone I ever had , even the big first phones better than anything Motorola can put out , I called to let them know the phone got so hot and cord it left a big blister on my palm , then the guy hung up , I called back a after 90 minutes says I can replace but it is going to cost you , why do I have to pay when your phones are garbage, everyone says I sounded under water , kept dropping, among getting burned . I would never waste a cent on another product , phones are garbage and customer service are rude .

Absolutely disgusting customer service for such a big company

Zero if it were possible. Purchased 2 Moto Stylus 5G 2024 Apr 29 2025. Now Sept 10 2025 and one of them no longer stays connected to the internet in our home. Since I purchased one also for my husband I can compare the 2 and assess what the issue is. Our internet is working fine as noted on the other phone and our laptop and PC. No dropped connections anywhere else. Called Motorola and yes they will fix the phone but it will be gone from my possession for about 2 weeks counting shipping, repair time and shipping back to me. Since we have no land line this is not acceptable. I asked for a replacement or loaner and they refused. What terrible customer service. According to my experience, 1 out of 2 phones work as expected! The service person couldn't not care less about the issue, refused to escalate my call, saying the supervisor was not available, without even attempting, so I asked how do you know she's not available if you didn't even try. She then just kept repeated her canned words as if a robot.
Never again will I buy a Motorola product. I had better service purchasing a phone from China!

UPDATE
Motorola notified me through email that they had already dispatched the phones and could not cancel the order, advising me to refuse delivery. They then inquired whether I had received the phones. I replied by requesting the tracking number, the dispatch date, and the courier, but I did not receive a response from them. I decided to call their customer service, where an advisor confirmed that I should expect the phones to arrive on the same day I was making the call. I requested the tracking information, but the advisor was unable to provide it. The advisor then suggested that I wait until the end of business hours to see if the phone would arrive, and assured me that he would call me the following day.

Two days later, I emailed Motorola to inform them that the phones never arrived, and I didn't receive the promised follow-up call.

Motorola is supposed to be a reputable company, yet they have been dishonest throughout my dealings with them.

It seems that Motorola was never going to send out the phones, leading me to question whether they have become a company that merely collects personal and financial information for sale. I did not expect such behaviour from a well-known company like Motorola, which is disappointing.

Original Review
Motorola's customer service is extremely disappointing. They lack the courtesy to keep clients informed.

I placed an order with them in August, and after a week, I realised it hadn't been dispatched. I logged into my Motorola account, only to discover that the order was still unshipped. I sent a message to Motorola, only to be informed that my order was on hold because the courier refused to deliver it due to my first name being listed as just my initial. I called Motorola to provide my full name, expecting them to keep me updated, but once again, that did not happen. After supplying my details, I anticipated receiving the order within 2-3 days, yet Motorola continues to show the order as pending shipment, and they have not communicated the reason for the latest delay. I reached out to Motorola again to request the cancellation of my order, and as usual, they failed to respond.

I wanted to give Motorola a chance after being a loyal Samsung customer for over 30 years, but they have not demonstrated any level of customer care or courtesy. Therefore, I will not be shopping with Motorola again, as their communication is utterly inadequate.

Bought a Motorola Razr Ultra 50 on contract and had no end of issues with the screen protector lifting. The customer service is terrible. They never answer your questions. And how many times does a phone need to be repaired before company takes action and replace a phone that obviously is the issue. STAY AWAY PEOPLE

Id love to say that someone has sorted this

Awful customer services and when trying to return a product you wait weeks to finally get some movement. I am still waiting to return a product weeks after purchasing it.

Motorola use terrible couriers (TNT)

Stick with a Samsung or apple product. They treat their customers well.

Worst phone I never suggest to buy Motorola company mobile. Very slow mobile everytime network issue. After few minutes call automatically disconnect. WhatsApp group call very slow performance. I would never suggest this phone.

I bought my second Motorola edge 40 NEO. I can't fault it as a phone, it was as an upgrade from my Motorola 20 which developed charging problems after just under a year. Just inside of its warranty.
Customer services were a nightmare to deal with. Eventually it was evidential they weren't going to help, despite me initially contacting them within the warranty period, they flatly refused to acknowledge they'd heard from me. By the time I'd escalated the claim, they stuck by their guns that it was then out of warranty.
Despite this, I gave them a 2nd chance with my new purchase.
Big mistake!
Again a beautiful phone, I spent many happy hours on it, until I dropped it in water.
I dried it out the best I could and again it was working well, except the back camera had stopped working. I checked with Motorola and was assured I was within their 2 year warranty, but eh, it was water damage, which they say voided any claim. I would have understood this, but in their glorified advertising,one of their key points is/was that their advanced technology was the phone was water resistant up to 1.5 metres for up to 30 minutes. I dropped into roughly 10" water for as many seconds as it took to quickly retrieve it.
So they are falsely advertising at least. They do not want to know!
Amazon eventually said they would sort it, they sent it away. It was gone for 3½ weeks. I was told they were waiting for a spare part, when suddenly it was returned, not repaired, they claimed it was out of warranty. If that was the case why were they waiting on spare parts? None of it makes sense.
I'd love to own a new Motorola, but I wont. Nor will I buy one from Amazon again. (My go-to shopping venue)
So the moral is don't buy from Motorola, their advertising is false, they don't want to honour warranties.

Support was unhelpful with delivery problems. Refund will take multiple calls.

The phone works very well with the exception that it is not able to to make phone calls 2 out of 4 times .

The problem appeared right at the beginning after I bought it one month ago
I feel that if I am in an emergency situation I cannot even call triple zero .

Also people call me occasionally and the phone does not ring at all.
I live in metro Melbourne and the reception is always perfect.

Honestly it is a piece of garbage

Service center of Jabalpur MP is not trustworthy at all I and my brother's daughter had very bad experience from lady staff and misguided by falls information after keeping my mobile with them. I will say to everyone that don't purchase motorola mobile.

If you don´t update the phone Android system as Motorola recommends they send you daily new push notifications which you cannot delete regarding the update. They do not mind that the phone is yours and want to decide how you use your phone. Daily harassment!

worst customer service ever, it appears to be an AI the one that handles and replies back at the oficial forum.

Tbh i never thought Motorola mobile phone would be any good because everyone I knew had Samsung cut a long story short I had to ex change my phone a pick another for same value they didn't have anything in store to which to swap for so I thought I'd give Motorola a shot and wow I was amazed on how good it was the only downside was it takes longer to load up home page on switch on than the Samsung but everything else I felt it was the same & I'd definitely buy another one again

I bought a moto g85 phone 6 months ago, while I was using it the touch screen stopped working, total money wasted

I like my Moto G82 mobile. Good connectivity, easy to use, brilliant camera BUT kept being foisted by Motorola app their games. I bought this phone for texts, calls access to internet and camera a bonus.
LENOVO this is your brand, stick to hardware.