Motorparks Reviews 315

Purchased a MG in May from Preston, had a couple of minor issues on the video I was sent that I was promised would be sorted before collecting the vehicle so paid a deposit and made the trek over the pennines. Got there to be handed off to another saleperson who knew nothing about the discussions, found the issues hadn't been addressed and there were dents and holes in the carpet not shown on the video... Promised arrangements would be made to fix this so took the car on as seemed ok otherwise. Discovered rear washer faulty when on the motorway home which resulted in a load of back and forth, then discovered a LED out on the back. All issues resolved by me taking the car back at own expense and booking a day off to sit in their dealership after I threatened to go for full refund. Still chasing to try and get at least the fuel for the trip refunded.... GO ELSEWHERE if you value your time and sanity!!!

I didn’t know I’ll be writing this until I got home with my car and then this morning.
Positive - the business has a good reporting system, which I was quite excited about, and I expressed it.
Negatives - for a full service, I only got health check - no fluid was changed, topped up or replenished in my car - oil low warning - bent bonnet stick, etc. it gives me worry that my air and oil filters might not actually have been changed. I’ve mentioned it to Peter and Sean, but my experience has changed my faith in them, and I won’t be returning. To cap it off, I only got a receipt, no detail on fluid, just a health check for a full service paid.
I’ll go and buy all the fluids or possibly try elsewhere for my peace of mind. I do 10K mileage in 3 months and can’t take chances with my Mercedes. Surely, my experience is really bitter.

Poor experience......
Don't normally leave reviews of any kind. But im giving this place 1 star of i could give 0 stars i would. We went to Canterbury motor parks with high hopes due to having a good reputation and being recommended to us, we test drove a car we liked and loved it, but little did we know the stress this was going to cause us. We brought the car in may 2025. We had nothing but trouble 10 days after buying the car to it finally being rejected by the finance company last month. The car broke down so many times for a simple fix that was never completed hence the rejection. I was pregnant at the time of purchase and as months went on the stress and worry of getting in the car was at all time high i worried if the car would start or not and i missed hospital appointments due to the car breaking down multiple times, worried if i would be able to collect my daughter or not. Yes they provided us with courtesy cars while they apparently tried fixing the car. one of which was up for sale and never told us it was for sale and they sold it the day before I was due to go to hospital to have my baby. So the day before i have my csection they had to provide another courtesy car and the stress of swapping things over and traveling to the hospital with another car we did not know was at a all time high. They had the car for 2 months if not just over, got told by staff there that it was sat out the front for a long time, so was anything actually done to rectify the issue as no paperwork was ever given for work "complete" No updates unless I chased them up or you physically went in to the show room which my partner done on several occasions. On one occasion we had the car back 30 mins and it broke down again suprise suprise. When we collected the car after they had it over 2 months and it was apparently fixed and they was confident it was, it then broke down again with the same issue 7 weeks later. To which we had enough got intouch with the finance company again which is when they rejected the car. While we was going through black horse to get compensation on the wages lost the car payments that was made when we didnt have the car, black horse was trying to get information from them about things that had been completed on the car, and yet again they provided nothing. Very poor managment at this place. Oh and to top it off the car that has been rejected is back on the website. So anyone who buys a mg zs with the reg LA23OPZ please be mindful that this car has issues and they clearly are not bothered about fixing them.

Motorpark Warrington that change there name to Invicta .
Absolutely terrible customer service skills are the worst I have ever experienced in my life. Brought a car three years ago with warranty 4 life paid £500 fee to start then £33.20 per month . My car stopping working , give them a call and they said they couldn’t help me . She was very rude and said point blank there nothing she could do.

Please never buy a car from this company you are wasting you time , no customer care skills

DO NOT USE THE FRANCHISE TO BUY A VEHICLE SERVICE OR MOT… The are willing selling cars with catastrophic faults with no care other than their commission !!! I’m in the process of raising a complaint and seeking legal advice.. when they state”we have sorted it” challenge them, I’ve been left with a vehicle I can’t sell and have no option to do a VT and impact my own credit rating due to their own lack of due diligence to their customers !!!! Disgraceful! AVOID THIS COMPANY AND FRANCHISE ESPECIALLY THE DIRECTOR ANJAM SHAR WHO SOLD THE CAR !!! the customer service is awful, trying to get anyone on the phone is very frustrating, no call backs etc… very very disappointed with my entire experience with this franchise. I will ensure people are aware to avoid at all costs.

Really pleased with the service I received from Mark. I recently bought a used Ford Focus from Invicta Preston and from the first time I enquired about the vehicle, Mark was very helpful and professional and picked me up from the train station because my previous car had broken down the same week.
Im taking the car back to remove some minor dents (agreed as part of the sale) and Mark has kept in contact and is arranging a day for me to return and have the dents removed.
I would highly recommend reaching out to Mark if you are looking for a used car in the Preston area. Great service with competitive pricing.

Avoid at all costs!!!!

Placed a holding deposit on a car to take it off sale whilst I got my finance sorted. I explained to them it was a holding deposit.

5 days later I’d unfortunately had an issue with my finance sorted needed to cancel the car to then be told deposits are non refundable. They had given me zero paperwork, no order form, no receipt for my deposit, not even so much as a confirmation email. Under the Consumer credit act of 2015 this is illegal.

I asked for my refund to be told it was company policy that all deposits are non refundable. I challenged them on the lack of paperwork that explained that and that the salesman hadn’t told me when leaving the deposit.
The manager there Jordan Forsyth is a jumped up **** who got unpleasant with me on the phone and spoke down to me like I was stupid. I asked for a contact number or email for head office/the head of business to be told he didn’t have it or know who they were so I had to email him and request it and he would send me the details.
2 weeks later and still no email. I sent a complaint letter to head office and explained that what they are doing is illegal and eventually I got my holding deposit back.

I’ve worked in dealerships for 15 years and let me tell you, these guys are the ultimate cowboys. It’s dealerships like Park Ways Preston that give all salesman and dealerships a bad name!

BUY HERE AT YOUR OWN MASSIVE RISK!!!

**Extremely disappointing and stressful experience**

I purchased an Audi RSQ3 from this dealership and unfortunately the experience has been extremely disappointing from start to finish.

Within minutes of leaving the dealership it was clear that the vehicle did not feel right. Only two streets away from the garage issues were already apparent. The car was returned and despite assurances that matters would be addressed, the vehicle was provided back to me again in an unacceptable condition.

There was a catalogue of issues with the car, including
2 of 5 cylinder misfires
3 months MOT
A brake pad warning light
A previous incorrect Map
Cracked Tyres
Shock absorbers worn
Windscreen wiper rubber not fully attached
No service for 5 years including from the dealership itself
A tyre pressure of 14PSI without a puncture which on a high-performance vehicle such as an RSQ3 is extremely concerning. Had the vehicle been driven in the manner it is capable of, this could have placed myself and other road users at serious risk.

In addition to the vehicle issues, the handling of documentation was also alarming. The car contained personal documentation belonging to the previous owner, including sensitive information with their full name, address and contact details. This raised serious concerns about customer data handling.

The ongoing situation resulted in significant disruption, including financial losses, time off work, and ongoing stress. The vehicle was ultimately rejected after being in my possession only **four days**, and despite this the process of resolving matters has been slow and frustrating.

I have tried throughout to be reasonable and fair, even limiting the losses I have asked to be reimbursed for, as my main aim has simply been to ensure that I am not left out of pocket for a vehicle that was not fit for purpose.

Overall this experience has left me with serious concerns about vehicle preparation, customer safety, and handling of customer information. I hope the company takes steps to review its processes so that other customers do not have a similar experience.

The problems were highlighted by me purchasing two pre inspection reports.

Please do your research before buying a used a car from this company

purchased the car on the 12th of January. 

-  The vehicle engine management light came on the way home 

-  Diagnostic report was carried out on the.    13th of January 

 -  Motorparks Preston were informed. The problem was with the engine oil and the car engine would seize if driven in this condition

- I was informed, they couldn't take it in for repair until the 23rd of January

- On the 23rd of January, the car was returned and I was assured it would be ready for the 28th of January. 

-  It wasn't ready. on the 29th January, the car was taken for 25 miles and then returned at 4:30 AM on the 30th of January, a total of 50 miles. The speed limit was broken on this journey

-  Repeatedly told car not ready 

-  9th of February. Still no car, so made formal complaint asking for refund and compensation for (and only for) the insurance paid on a vehicle unfit for use.

- received email again delaying it.  I sent one back telling them unacceptable

-I received a phone call giving same excuses I said, unacceptable

- 1 hour later, I received another phone call saying the car was ready.I again said unacceptable

-  I was shouted at and basically told tough. It was magically repaired, and i had no choice but to take the car back. I again stated unacceptable

I have an independent witness to the last phone call in the form of a midwife. I have not only the series of Emails from the manager, but also evidence in the form of the black box, fitted by the insurance company, which includes the journey at 4:30 AM. My daughter's driving score was dropped from 96% to 87% by these journeys, and the insurance company say there's nothing that can be done about this. Im furious with the actions of this company.

Still dont have my refund yet....

Called this morning regarding a vehicle recovery and was treated to an unsolicited behind-the-scenes update on staff morale.

The lady I spoke to explained that their manager had shouted at them earlier and therefore they would not be accepting any further vehicles as they “have no space”. A bold customer service strategy, but at least the internal drama was communicated clearly.

This was particularly confusing given that I was told last week that recovering the vehicle there would be no problem at all. Apparently, no one ever said that. An impressive level of collective amnesia.

It’s not difficult to see why they’re behind with their work if this is the tone set for customers. Possibly best not to let this particular member of staff answer the phone again until a customer service course has been completed and the trauma of the morning has passed.

For balance, and before the inevitable response: yes, I did eventually match the energy I was given. This was not my opening move.

Would recommend only if you enjoy being personally involved in someone else’s bad day.

Just bought a 2 year old Honda ZR-V from these people. Noticed a couple of small tears in the leather seat when I got home, OK so you could say that's my fault for not noticing on the test drive, but, A: a car that's only done 19600 miles should not remotely have leather in this condition (so wasn't looking for it) and B: they claim this car was fully prepared before handover, which is clearly BS. Tried contacting them for nearly a week and was completely ignored until I rang and they weren't remotely interested in helping me or rectifying the situation - on a car I'd just paid over 24 grand for! Avoid.

Excellent service throughout the whole buying process. Communication was clear with Aliyah, the paperwork was straightforward, and the car was in great condition. I felt confident and comfortable throughout the whole process. Thank you for such a smooth and professional experience.

0 stars for Motorparks Preston, AVOID, the cars have major faults which they refuse to repair. The staff are rude, unhelpful and totally unprofessional. We ended up having to go through a conciliation service to get the money back from Motorparks to grt our vehicle repaired, This took over 12 months and lots of emails and phone calls. Worst company I have every delt with. AVOID AVOID AVOID!

My experience with Canterbury Motorparks has been very different to many of the reviews left here.
My husband and I have known the Invicta sales and service team for over ten years. In this time we have never had a problem with any of the cars bought or serviced, because of this we have continued to deal with them. My only complaint would be in the last year or two it can be difficult getting through by phone and messages left are often not responded to.
We have usually dealt with Tricia Coker, who has always been very helpful, professional and knowledgeable. She has always intuitively known what car would suit our needs from when we were working, became grandparents and retired. She has, we feel managed to get us the best car at the best price. We cannot speak highly enough of Tricia and the team at Canterbury Motorparks.

Fantastic staff, Isaac, Dale and Adam who I spoke too were all brilliant, very smooth and fast transaction, couldn’t do enough, will certainly be using them again, thank you

Purchased a used 2018 grandland X in August 2024 for just under £10,000, from the Chelmsford Motorparks. Since buying the car last year from MotorParks I’ve already had to spend about £3,000 on constant repairs and breakdowns in just one year. I even took it back for service and MOT to County Motorparks, and the week after my service and MOT I broke down on the motorway in a dangerous spot! So far I’ve had to pay to replace the thermostatic housing, oil cooler, all three spark plugs, ignition coil/starter, coolant tank and caps, rear CV gaiters x2, an oil leak, a coolant leak, had to get aircon re-gassed straight after purchasing, brake pads replacements and new tires. I’m still dealing with constant issues with this car every month at the moment and I wish I never bought it. I’ve tried to reach out to motorparks by phone a several times and ended up leaving voice messages because no one answers, I noticed they were returning my calls when I was interested in buying, now I’m calling with problems I guess they don’t want to know because I think I left two voice messages explaining about a month or two ago and didn’t hear from county motorparks. They gave me the car with an oil leak initially because it kept running out of oil every few weeks, I escalated it to them and they said they’d fix this and fitted a new rocker cover shortly after I bought the car but it didn’t look new and the problem was still happening up until I went to another garage recently who fixed it. This has been my worst experience with a car, I’m gutted and have used a large portion of my savings on a car that just doesn’t work

Abysmal After-Sales Service and Communication

I purchased a vehicle from this dealership and immediately encountered a problem with the fuel filler flap that would not open. While they acknowledged the issue at the time, their resolution was only temporary. I collected the car the next day only to find the flap no longer locked when the car was locked.

Despite being within the 30-day warranty period and receiving assurances that a part was on order from BMW, all communication from the dealership abruptly stopped. My calls and emails to the salesman, service manager, and general manager have been completely ignored. I have been effectively ghosted after the sale was finalized.

This complete failure in after-sales service and customer care is appalling. It is profoundly disappointing to be treated this way, especially while being pressured to buy an expensive extended warranty (Which I did not take out) throughout the process. I cannot recommend this dealership due to their complete lack of integrity and post-sale support.

Emailed to reserve a car, email back from the manager to arrange to come and view, not a problem.
turned up and it had been sold. Looked at other stock in the company, mentioned what my requirements were, and came back with NOTHING I asked for, but was all on the hard sell, wanted me to put a deposit on it. I could see all the 'big bosses' telling this girl what to say as she was in and out of the glass office. And I just walked out! HORRENDOUS garage.

Preston Motorparks, what can I say !
I'm not a complainer, life's too short, however I feel compelled to warn other people of this shambolic, unprofessional, inefficient and unhelpful place.
Long story short, my car went into Preston Motorpark for repair, the issue was narrowed down to the fuel pump.
New pump and module needed, not a problem you'd think !
I was assured both where on order and would be in the next day.
The next day came and I had to call them to find out what was going on, "have the pump BUT, the module hasn't arrived " I was told.
Now according to Preston Motorparks the suppler had 5 in stock when the order was placed, however Mr Houdini must have been in over night and taken all five, because all five have suddenly gone missing, and nobody knew when they'd be back in stock.
Not a signal one anyway in the supply chain I was informed, and was given no explanation as to what Motorparks was going to do about it !!!!
Within 10mins of myself looking on the internet I had found 2 in stock.
I was asked by Motorpark to purchase and get one shipped to Preston special delivery at my time and expense.
So basically nearly two weeks later and with me doing all the calling as they never returned my calls I finally have my car back.
They didn't even offer my a recused price.
Please don't go to Preston Motorpark, if you have a Fiat, Peugeot, Citroen, Alfa Romeo, and you live in the North West go to Stellantis in Manchester

I must say I was very shocked to read some of the reviews on here, these experiences are worlds apart from the service both me & my husband received.

We both made the decision to purchase new cars and we couldn’t be happier with the whole experience.

From the moment we walked into the dealership, we were greeted with warmth, professionalism and genuine enthusiasm.

The entire team made the process smooth and enjoyable, but we especially want to highlight Karina, who truly went above and beyond. Her expertise, patience, and friendly demeanor made a lasting impression on both of us. She answered all our questions with confidence and care, making sure we felt informed and supported every step of the way.

If you're considering buying a car, we wholeheartedly recommend this dealership. The staff are not only knowledgeable but also genuinely committed to making your experience a positive one. Huge thanks to Karina and the team - you’ve earned our trust and our gratitude!

Jenna & Marc Carter