My experience with Steer in Dover, Kent was first class. Very quick turnaround with regular updates on the progress of my repair. Ladies in reception were very welcoming and polite and very helpful wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Motor Repair Network works on behalf of insurers to manage the repair process when a vehicle has been damaged in an accident or collision on the road.
Dean Clough, HX3 5AX, Halifax, United Kingdom
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had my VAUXHALL repaired by Steer Dorchester Prestige. The repairs were completed on time, and my car was delivered to my home address in immaculate condition — it looked like brand new! The staff were professional, friendly, and attentive throughout the process. The reception area was welcoming and comfortable, and I appreciated the team’s prompt responses to my emails and calls. Highly recommend their service for anyone needing reliable and high-quality vehicle repairs.

Reply from Motor Repair Network
Good Service and Responsive Communication
The vehicle was returned after a couple of weeks and the repair work was completed to a satisfactory standard. Although there was no direct contact number available initially, once I obtained the email address, the team responded very promptly and professionally.
Overall, my experience was good. The company did well in completing the work properly and keeping communication clear through email. The process was handled efficiently, and I was happy with the final result. The courtesy car provided was quite small, but apart from that, everything else was smooth and well managed.

Reply from Motor Repair Network

Reply from Motor Repair Network
I got a high quality repair job for my car and I am very impressed!

Reply from Motor Repair Network
Great service from the team. They repaired my car promptly and kindly delivered it to Enterprise as requested, which made everything very convenient for me. Professional and helpful throughout.
Ash

Reply from Motor Repair Network

Reply from Motor Repair Network
Fantastic communication speedy and efficient!

Reply from Motor Repair Network
Regularly kept up to date throughout repair. Repair itself like new and car cleaned so well felt like a new car again.
Top class service all round.
Many thanks

Reply from Motor Repair Network
Fast and friendly service. I would highly recommends

Reply from Motor Repair Network
Everything was fine and the process was straightforward. Communication was clear and the service was handled as expected. No issues overall.

Reply from Motor Repair Network
From the moment I dropped the car off to getting the car back with the aid of the lovely Geoffrey, the service Steer Prestige delivered was nothing but exemplary.
Callum kept me updated of the progress, chased parts that were delayed, and even accommodated my request for a last minute check that was not related to the fix but they gladly took a look at.
I was very lucky my insurance provider chose this garage. My vehicle is back now and looks even better than when I got it(Tesla panel gaps!), funny enough.

Reply from Motor Repair Network
Great service and excellent quality of repair work

Reply from Motor Repair Network
Repairs were smoothly arranged around my availability and was so quick. They called me to send updates and when done they delivered to my door step. Car was delivered clean and fueled

Reply from Motor Repair Network
Great service from start to finish. Jodie Fife Made the hole experience stress and hassle free, every team member I also spoke with was very helpful and friendly.

Reply from Motor Repair Network
It was a great communication all the proces.
Service was quick and done perfectly.
Team members was so helpful and friendly.

Reply from Motor Repair Network
Very professional they kept me updated regularly as to the progress of repairs to my vehicle .The repairs were very well done as well .Really pleased

Reply from Motor Repair Network
It was great experience with this company.
All damages was repeated very quick and in high quality. My company lables was even copied and replaced.
I can't find any difference in colour.
Just fabulous 👌 work.
Definitely highly recommend them.
And team is very friendly

Reply from Motor Repair Network
Avoid at all costs!!
Was allocated to them for a non-fault accident. They they allocated me to Steer Farringdon. It took 2 months for them to repair minor damage to the bumper. When it was finally returned, there was further damage they had caused (a scrape and body displacement). They did not inform me of this and hoped I would not notice. They took the car back and repaired the scrape but didn't repair the displacement. They took it back for a 3rd time and repaired the deplacement but returned it with a brake warning light, excess milage used, vent damage and damage to the side of my door. They have refused to accept liability and also falsified the pre repair checklist. Luckily I took a photo of the report before they made any changes and will now be involving the motor and financial ombudsman. Absolutely shocking service. I was better off leting the at fault party repair. Please save yourself the trouble. Tina failed to investigate properly and simply took the garages word. I am still waiting to hear back on why records were edited after I signed them!

Reply from Motor Repair Network

Reply from Motor Repair Network
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.