Motor Repair Network Reviews 738

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and stress-free. The quality of service is frequently highlighted as excellent, with many people appreciating the efficient and high-quality repairs that often leave their vehicles looking brand new. Communication is also a strong point, with regular updates keeping customers informed throughout. However, some customers also noted issues with the product, specifically regarding the durability of repairs and the quality of the work. A few reviewers experienced problems such as paint cracking shortly after repair, or other issues related to the quality of the repair work. There were also occasional complaints about the length of time taken for repairs and the size of courtesy cars provided.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the high-quality repair work,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being... See more

Quality

Consumers generally express satisfaction with the quality of repair work, often describing it as high-quality... See more

Product

Users describe ambiguous interactions with the product. Some customers are highly satisfied, reporting their... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Steer in Dover, Kent was first class. Very quick turnaround with regular updates on the progress of my repair. Ladies in reception were very welcoming and polite and very helpful wi... See more

Company replied

Rated 5 out of 5 stars

My car repair went very smoothly. Communication was excellent, Ash arrived on time, set up his work area quickly and with health and safety in mind, liaised with shop managers and did an excellent rep... See more

Company replied

Rated 5 out of 5 stars

Alton Cars of Hull. Totally professional outfit from their initial phone call, right thru to me handing back their courtesy car. After a whole year of wrangling and waiting on my insurance company... See more

Company replied

Rated 5 out of 5 stars

Excellent repair and paintwork! My car was looking a bit funny before, but Marshmallow (my insurer) recommended Steer Romford and they didn’t disappoint. Within just 3 weeks my baby car was back on... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

Motor Repair Network works on behalf of insurers to manage the repair process when a vehicle has been damaged in an accident or collision on the road.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

738 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very quick and a brilliant job with my…

Very quick and a brilliant job with my car am very happy

August 20, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon John,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

The repair company were brilliant ,my…

The repair company were brilliant ,my car looks brand new ,they kept me updated on repairs and was very helpful, great customer service,could call them anytime and didn’t have to do online ,also sent emails and texted me ,communication was brilliant ,got curtesy car and delivered to my mums as that’s where I was at the time ,and didn’t mind delivering to a different address, was so helpful and understanding, great company,10 out of 10 ,thankyou ,and car looks immaculate xx

August 19, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon Maria,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Really good service and responding

Really good service and responding

August 16, 2024
Unprompted review
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Reply from Motor Repair Network

Good Afternoon Mr Awad,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Very happy with the repair on my…

Very happy with the repair on my vehicle car was bought back to me quick service member of team very friendly so thank you

August 16, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon Kerry,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Excellent work and communication kept…

Excellent work and communication kept me up todate with everything..

July 11, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon Gemma,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Amazing experience super fast…

Amazing experience super fast repairing, good communication. Car came back super clean and the repairs were outstanding!! Really happy with this service and the crew!
Really pleased if I could give a 10 star I would

August 16, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon Paige,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Car Accident Claim to Repair

From the beginning, the company helped and guided me through the process. Keeping me informed and aware of what was involved and needed.

The staff were always incredibly helpful and once your on the system, the claims number helps keep you on track. And video help is available if needed.

I guess accident claims have moved into the 20th century and information and communication are very helpful.

I would like to thank everyone for being helpful and seeing me through a process that could have been stressful. Which I’m pleased to say, was not. Brilliant and thanks.

August 13, 2024
Unprompted review
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Reply from Motor Repair Network

Good Afternoon Dion,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Car was returned back to me immaculate. Can’t fault them in anyway. Very happy

August 12, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon Rachel,

Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.

Rated 5 out of 5 stars

AA Experience

Very clear and transparent updates provided on repairs once done the work quality is also good

August 10, 2024
Unprompted review
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Reply from Motor Repair Network

Good Afternoon Bhaven,

We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

Excellent standard of workmanship

Excellent standard of workmanship . Definitely went above and beyond. Car was left spotless , both inside and out .

August 7, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon Nick,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Fantastic friendly service from start…

Fantastic friendly service from start to finish. Kept fully me updated, and they did an amazing job of my repair. 100% would recommend. Oh and bonus they clean the car inside and out before they dropped it back.

August 2, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon Julie,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Great Service.

July 12, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon Mohammed,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 4 out of 5 stars

Very happy with the repairs

Very happy with the repairs, and very good customer service.

July 19, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon Shahida,

We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

Happy customer

The repair company did a good work on my vehicle with professionalism and was very clean on picking it up. Very pleased with their customer service as well.

July 29, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Good Afternoon Sharon,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 1 out of 5 stars

Mrn not reliable

July 11, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Hi Chikodi,

We’re sorry to hear that you are not happy with the service you have received from our team.

We appreciate your feedback and would like to help resolve the issue you’ve raised – please email us with the details of your claim or registration number on reviews@motorrepairnetwork.com

Thank you

Megan

Rated 5 out of 5 stars

Best customer service I have ever had…

Best customer service I have ever had with a brilliant result !!

July 26, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Hi Paul,

Thank you very much for your review. We’re delighted to hear that you’re happy with service you received and love to hear about the great job our team members are doing.
Thanks
Megan

Rated 5 out of 5 stars

Outstanding repairs and experience.

The quality of repair was excellent, and everything was organised very well, including the courtesy car. Will definitely recommend this to family and friends.

July 23, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Hi
We’re delighted to hear that our repairer did such a great job for you and you're happy with service you received . Thank you very much for your review.

Thanks Megan

Rated 5 out of 5 stars

Excellent service

Excellent service from Activate Accident Repairs at Hampton. Prompt collection tonight of my damaged car and a courtesy car provided. I had extensive damage to the nearside doors and a lot of cosmetic damage. After the repair you could not believe that there had been a repair. There was internal damage to the antenna wire, which had to be rectified. This was done without question and again a courtesy car provided whilst waiting for the wire to come in. I recommend this xompany

July 22, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Hi Michael,

We’re delighted to hear that our repairer did such a great job for you and you're happy with service you received . Thank you very much for your review.

Thanks Megan

Rated 5 out of 5 stars

Steer Garage Swansea is by far the best…

Steer Garage Swansea is by far the best in regards to deal with, with our repair the staff are excellent and the receptionist was friendly and informed and professional.

July 19, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Hi David,

We’re delighted to hear that our repairer did such a great job for you and you're happy with service you received . Thank you very much for your review.

Thanks Megan

Rated 5 out of 5 stars

I also very happy with the work you…

I also very happy with the work you did, spraying my car.It looks new.I would recommend you.Very friendly and helpful staff.Thank you.

Wendy Allbutt.

July 11, 2024
Unprompted review
Motor Repair Network logo

Reply from Motor Repair Network

Hi Wendy.

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and and with the service you've received.

Thanks.

Megan.

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