Motors.co.uk Reviews 

1,232
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform extremely easy to navigate, deeply appreciating the clear search filters and smooth browsing process when looking for cars. Many reviewers frequently highlight that the staff members provide wonderfully helpful advice and deliver truly professional assistance throughout the entire vehicle search journey. Some reviewers were not happy with unexpected vehicle faults, hidden mechanical problems, or missing description details discovered shortly after completing a purchase. Some people also mentioned frustrating difficulties regarding website navigation and restrictive search filters when trying to narrow down potential choices effectively.

What people talk about most

Website

People report ambiguous experiences with website, with many reviewers praising the platform for being simple... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply mixed experiences. While some consumers... See more

User experience

Customers had positive experiences with user_experience, frequently highlighting that the platform is very... See more

Staff

Consumers find staff to be positive, highlighting helpful and friendly service throughout the purchasing... See more

Service

Users describe ambiguous interactions with service, reflecting heavily divided opinions and experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt response following enquiry. Fantastic customer service going above and beyond to help by offering to pick me up to go and view car as mine had broken down. Car valeted while I waited. Would def... See more

Company replied

Rated 5 out of 5 stars

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only tho... See more

Company replied

Rated 5 out of 5 stars

Was good but still needs more info. Hpi clear no insurance claim vehicles history ref write off accidents actually apologies I just went back on the site and is all there. So I’ve upped my markings.... See more

Company replied

Rated 5 out of 5 stars

I wished to write to thank Wye for helping me get a very special Motorcycle Tour underway after helping replace the Battery at no notice on my BMW 850 GS . Fantastic service and advice so much apprec... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

With history-checked cars and innovative search options, there are many ways Motors.co.uk can help you to find your next vehicle. We list a wide range of used cars for sale from trusted local dealers, so you can be confident of finding the right car for you.

Need help finding your next car?

Written by the company

At Motors.co.uk we are committed to helping car buyers find the right vehicle to suit their needs. Our dedicated Advice and Reviews sections has all the information you need about vehicles you're interested in buying, as well as top tips for looking after your next purchase.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,232)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very helpful

June 6, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ian,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Excellent company

Excellent company

June 5, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ian,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Hassle free car buying

Trying to find the right used car be difficult but motors for me have made it so .much better they have taken something which can be hard work and made it so easy thank you motors Robert sykes

June 4, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Robert,

Your review made our day!

Thank you so much for taking the time to leave us this review. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

Thanks

The Team at MOTORS

Rated 5 out of 5 stars

Love using this app

Love using this app

June 4, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

HI Gary,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Helpful and want the best for you

Helpful and want the best for you
Didn’t feel no pressure at any time
I will be definitely referring you to people
Thank you

May 29, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Grant,

Your review made our day!

Thank you so much for taking the time to leave us this review. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

Thanks

The Team at MOTORS

Rated 4 out of 5 stars

Good easy to use and plenty of…

Good easy to use and plenty of information

June 2, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Nick,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Some really nice cars and easy to…

Some really nice cars and easy to search with good information

June 1, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Julie,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Its simple to use

Its simple to use, which suits me perfectly

May 31, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi John,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Outstanding service

Outstanding service—the car company responded promptly and was extremely helpful.

May 31, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mariya,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Dove for over an hour to view a range…

Dove for over an hour to view a range rover as agreed the night before No dealership just a drive sign on wall and a pay and display carpark no reply to any of the phone numbers

May 31, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi there!

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Really good and quick to get no problems

Really good and quick to get no problems

May 31, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

HI Marion,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

I've already left a review a few months…

I've already left a review a few months ago but i feel I've got no were with my responses from Motors. If they allow traders to advertise as TRUSTED SELLERS then motors should take some responsibility when things go wrong. I like many people have read this statement and took it that the dealer is to be trusted when in reality it's far from the case. I've had issues with a car I was scammed with from Sha Car sales in Bridgnorth. His registered address comes back to a fish and chip shop. He is using 3 different names and various addresses to scam people out of claiming any money back making it difficult to use small claims court. I'm having to pay yet again as this sham dealer has just changed the name of his business with it showing on company house as only being open 13 days when I bought my car in February. Do not trust anything advertised on the Motors website. I would even question the date. And don't bother trying to complain to them. It's the usual we take this and that seriously blah blah blah when I reality they don't care. They are just a business making money regardless !!!

May 31, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Robbie,

Thank you for your review.

We are so sorry to hear about your recent experience. We take such matters seriously and are committed to preventing similar issues in the future. We have raised an internal investigation with the MOTORS Trust and Safety team. Rest assured we will take appropriate action with regards to the Dealers account with us.

If you still have any questions, we urge you to contact us at consumer.support@motors.co.uk so we can look into this further.

For future guidance on safe vehicle purchases, please check our Safe Buying Advice:

https://news.motors.co.uk/safe-buying-advice/

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy to use site

May 30, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi David,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

This company is a fraud they wanted to…

This company is a fraud they wanted to sell me a car. I paid with my card then apparently part of one payment they received and another part of my payment was put on hold because they had problems with their account and some fraudulent activity any may take up to 21 days. I wanted a refund Mohammed the guy that dealt with said he will refund my money then after he went missing. It’s been over 20 days I was chasing for my refund now his saying he didn’t he didn’t receive it and doesn’t know and advised to claim from my bank. What a fraud and lier after all my hard work and cost he didn’t refund my money and went missing. Do not use this company the are fraud and sell faulty cars

May 10, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Babs,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Avoid this garage

Avoid this garage – sold me a faulty car and now ignoring me!
I bought a Nissan Juke from this garage, and shortly after, multiple problems started to appear — issues that should have been spotted before the sale. I’ve tried contacting them several times by phone and message, but they’ve completely ignored me. No support, no responsibility, no response. Extremely disappointed and frustrated with the lack of customer service and accountability. I would not recommend this place to anyone.

April 8, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Diana,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

easy to use and very simple to find a…

easy to use and very simple to find a car to buy.

May 30, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Kehinde,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Great little site for used motors

May 28, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Richard,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

No reply to messages

No body reply to messages

May 22, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi there!

We are sorry to hear you've had trouble getting a response from the dealer, we understand that it's not an ideal situation.

In some cases, delays in response may occur due to high demand. We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page.

If you wish to email us at consumer.support@motors.co.uk providing the details of the dealer, we can log your complaint against the dealer's account and investigate further on our end to ensure that your message is reaching them.

We apologise for any inconvenience caused and wish you the best in your search.

Thanks
The Team at MOTORS

Rated 5 out of 5 stars

The whole process of buying a car from…

The whole process of buying a car from Cosmic car was excellent. Especially Chris was very helpful in whatever questions was asked to him with regards to the car I bought.

May 17, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Joseph,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Brought a BMW X1

Brought a BMW X1 , absolutely made up with the car, got a good deal, highly recommend the company. Great staff great service, no pressure at all, will 100% be coming back here for a next purchase in the future. Thanks guys

May 24, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Charlene,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

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