Motors.co.uk Reviews 

1,232
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform extremely easy to navigate, deeply appreciating the clear search filters and smooth browsing process when looking for cars. Many reviewers frequently highlight that the staff members provide wonderfully helpful advice and deliver truly professional assistance throughout the entire vehicle search journey. Some reviewers were not happy with unexpected vehicle faults, hidden mechanical problems, or missing description details discovered shortly after completing a purchase. Some people also mentioned frustrating difficulties regarding website navigation and restrictive search filters when trying to narrow down potential choices effectively.

What people talk about most

Website

People report ambiguous experiences with website, with many reviewers praising the platform for being simple... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply mixed experiences. While some consumers... See more

User experience

Customers had positive experiences with user_experience, frequently highlighting that the platform is very... See more

Staff

Consumers find staff to be positive, highlighting helpful and friendly service throughout the purchasing... See more

Service

Users describe ambiguous interactions with service, reflecting heavily divided opinions and experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt response following enquiry. Fantastic customer service going above and beyond to help by offering to pick me up to go and view car as mine had broken down. Car valeted while I waited. Would def... See more

Company replied

Rated 5 out of 5 stars

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only tho... See more

Company replied

Rated 5 out of 5 stars

Was good but still needs more info. Hpi clear no insurance claim vehicles history ref write off accidents actually apologies I just went back on the site and is all there. So I’ve upped my markings.... See more

Company replied

Rated 5 out of 5 stars

I wished to write to thank Wye for helping me get a very special Motorcycle Tour underway after helping replace the Battery at no notice on my BMW 850 GS . Fantastic service and advice so much apprec... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

With history-checked cars and innovative search options, there are many ways Motors.co.uk can help you to find your next vehicle. We list a wide range of used cars for sale from trusted local dealers, so you can be confident of finding the right car for you.

Need help finding your next car?

Written by the company

At Motors.co.uk we are committed to helping car buyers find the right vehicle to suit their needs. Our dedicated Advice and Reviews sections has all the information you need about vehicles you're interested in buying, as well as top tips for looking after your next purchase.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(1,232)

120 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t go to Fairfield motors in Bury!!!

Car was purchased though these and it’s been an absolute nightmare for me. I am taking action. Copious amounts of issues with it and also discovered the engine light has been soldered off! Not willing to act on it so taking it to trading standards!!!

August 1, 2024
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Nadine,

Thank you for your review.

We are so sorry to hear about your recent experience. We take such matters seriously and are committed to preventing similar issues in the future. We have raised an internal investigation with the MOTORS Trust and Safety team. Rest assured we will take appropriate action with regards to the Dealers account with us.

If you still have any questions, we urge you to contact us at consumer.support@motors.co.uk so we can look into this further.

For future guidance on safe vehicle purchases, please check our Safe Buying Advice:

https://news.motors.co.uk/safe-buying-advice/

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy to navigate

I love the range of cars this website has, there's genuinely something for everyone, it's a better website than auto trader, pistonheads etc.

June 28, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Kayli,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Great people that came back to me…

Great people that came back to me almost immediately, I've been messed around by other dealerships but when someone comes back and are positive it just raises the bar

June 28, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Paul,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 3 out of 5 stars

Failed to respond

The advertised company has failed to respond to a number of emails sent via this spp

June 27, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Chris,

We are sorry to hear you've had trouble getting a response from the dealer, we understand that it's not an ideal situation.

In some cases, delays in response may occur due to high demand. We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page.

If you wish to email us at consumer.support@motors.co.uk providing the details of the dealer, we can log your complaint against the dealer's account and investigate further on our end to ensure that your message is reaching them.

We apologise for any inconvenience caused and wish you the best in your search.

Thanks
The Team at MOTORS

Rated 4 out of 5 stars

Good and reliable

Good and reliable

June 24, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi David,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Apsalute and utter bees knees of a…

Apsalute and utter bees knees of a man.pure gentleman.gives u all the info u need.so so nice to talk to.honestly seller deserves 100 🌟 stars.not just 5....thankyou so much for a NON stressfull time....was so lovely start to finish.....see the big smile from ear to ear he WILL put on your face....it's priceless. THANKYOU so much

June 21, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Tryphena,

Your review really made us smile!

Thank you so much for taking the time to leave us this review. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

Thanks

The Team at MOTORS

Rated 5 out of 5 stars

Justin at Lowmiles dealers

Justin at Lowmiles dealers.

He is a great guy. We had a honest discussion on the car i chose, he shared tips that helped me decide without any pressure.

May 24, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Pius,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy to navigate.

June 17, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Lee,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

I found what I needed precisely but the…

I found what I needed precisely but the dealer was not a good dealership.

January 2, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Abayomi,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Great service

Great service , would recommend to anyone

April 30, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi David,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

RAC inspection

booked an RAC inspection at over
£500 in relation to a vehicle at Beeches Motor Zone, Keighley for Tuesday 10th June 2025.

RAC are saying the car was not available for inspection. Beeches Motor Zone are saying it was. RAC did not carry out the very expensive inspection.

Someone is falsifying the chain of events from either RAC or Beeches and personally due to this experience clearly cannot trust either company.

The RAC Executive team failed to uphold my complaint but as an organisation were clearly happy to take my £500+ without doing the job I paid them to do citing T&Cs

Nightmare experience with both organisations and as feel I cannot trust either the same review is being uploaded for both organisations
(Beeches via motors.co.uk who cite this company as reputable and therefore trustworthy)

June 10, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Jayne,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Your review has been logged against the dealer's account.

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

Super easy website

June 14, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Michelle,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Helpful, professional dealer.

A helpful service provided, when buying my first car. A good selection of cars available, supported by warranties and breakdown assistance.

June 5, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Lewis,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy access of getting car

June 13, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Namatirai,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 2 out of 5 stars

Attention dealers looking to advertise on Motors

If you are looking to advertise on Motors or any of the their related sites (Cazoo/Parkers) as a dealership, I urge you to look very carefully at what you are being offered relative to other advertising providers. You have to pay for a premium package if you want a link back to your own website, it isn't in the cheaper packages. This is a huge flaw in how people purchase in my opinion. We found the 3 month initial contract offered no serious leads at all, this was while we were selling across other major platforms without issues. They claim to have millions of visitors per month, however 2 of the sites they offer to list you on were just redirects/mirrors of their main site so this was misleading (at the time of our contract). Also with their listing on eBay & Gumtree for you, you can list their yourself for a very small sum per car each month if you register directly with them. We spent 3 times what we do on much better sites that are tailored to cars that actually generate real buyers. After cancelling in the first month, they insisted we pay the full 3 months, so do your research and insist they give you a 1 month contract at the outset so you are not locked in if it doesn't work out in month 1. After cancelling within a few days of the start of our contract, due to the extremely poor performance of the package, they offered no help in turning the relationship around.
Once the 3 months were over (and they had the last invoice paid in full by us) they tried to pressure us to rejoin with a 1 month contract at a 35% discount! Insist on getting this from the outset if you really do want to experiment with Motors, my advice is to not give them any of your dealerships money and look elsewhere for more effective advertising.

May 30, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Raj,

Thank you for your review.

We are so sorry to hear that you were not happy with the service you are receiving as a Dealer. Customer experience and satisfaction is our priority, and we want to get this resolved.

I have asked your Account Manager to get in touch to talk through in more detail.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very very helpful in my quest to buy a…

Very very helpful in my quest to buy a used car. They're totally on the ball. Graham

June 10, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Graham,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

GOOD INFORMATION AND DONE QUICKLY

June 9, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Roy,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

Good easy to use well designed

Good easy to use well designed

June 9, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Jeff,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Excellent service great seller

Excellent service great seller

April 1, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mike,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Variety of cars to choose from are…

Variety of cars to choose from are great, plenty of info apart from mot status.

June 6, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Catherine,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

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