Motors.co.uk Reviews 

1,232
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform extremely easy to navigate, deeply appreciating the clear search filters and smooth browsing process when looking for cars. Many reviewers frequently highlight that the staff members provide wonderfully helpful advice and deliver truly professional assistance throughout the entire vehicle search journey. Some reviewers were not happy with unexpected vehicle faults, hidden mechanical problems, or missing description details discovered shortly after completing a purchase. Some people also mentioned frustrating difficulties regarding website navigation and restrictive search filters when trying to narrow down potential choices effectively.

What people talk about most

Website

People report ambiguous experiences with website, with many reviewers praising the platform for being simple... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply mixed experiences. While some consumers... See more

User experience

Customers had positive experiences with user_experience, frequently highlighting that the platform is very... See more

Staff

Consumers find staff to be positive, highlighting helpful and friendly service throughout the purchasing... See more

Service

Users describe ambiguous interactions with service, reflecting heavily divided opinions and experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt response following enquiry. Fantastic customer service going above and beyond to help by offering to pick me up to go and view car as mine had broken down. Car valeted while I waited. Would def... See more

Company replied

Rated 5 out of 5 stars

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only tho... See more

Company replied

Rated 5 out of 5 stars

Was good but still needs more info. Hpi clear no insurance claim vehicles history ref write off accidents actually apologies I just went back on the site and is all there. So I’ve upped my markings.... See more

Company replied

Rated 5 out of 5 stars

I wished to write to thank Wye for helping me get a very special Motorcycle Tour underway after helping replace the Battery at no notice on my BMW 850 GS . Fantastic service and advice so much apprec... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

With history-checked cars and innovative search options, there are many ways Motors.co.uk can help you to find your next vehicle. We list a wide range of used cars for sale from trusted local dealers, so you can be confident of finding the right car for you.

Need help finding your next car?

Written by the company

At Motors.co.uk we are committed to helping car buyers find the right vehicle to suit their needs. Our dedicated Advice and Reviews sections has all the information you need about vehicles you're interested in buying, as well as top tips for looking after your next purchase.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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3.7

All reviews

(1,232)

120 reviews in the last 12 months

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Rated 2 out of 5 stars

Bought this vehicle MD10 XCA from Percy…

Bought this vehicle MD10 XCA from Percy motors Birmingham ltd.
They appeared to be very nice until I got almost home from collecting the car when I had big problems.
I made it home to a garage that I use.
This vehicle should not had left the forecourt. The clutch had gone and the Tyres were illegal. So I refused to drive it back to them. Then I had big problems further as they changed from being nice selling the car then short changed me my refund..

October 30, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Tucker,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Following an internal investigation we can confirm this dealer has now been removed from our site. If you still have any questions, please contact consumer.support@motors.co.uk so we can look into this further.

For future guidance on safe vehicle purchases, please check our Safe Buying Advice:

https://news.motors.co.uk/safe-buying-advice/

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Do NOT buy a car from TRUE VALUE CARS

Do NOT buy a car from TRUE VALUE CARS!

Bought a Ford Focus only 8 weeks ago and i am already without a car again the car started overheating on the way home I fixed the issue myself a day later after being ignored by True value cars 8 weeks later the engine has completely gone due to coolent problems which has caused the engine to seize I asked for a refund of the £1800 that I paid but was turned away after they said they knew nothing about it.

December 24, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Jack,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

Motors team

Rated 1 out of 5 stars

Shocking business

Shocking business! Avoid at all costs. They are liars and don’t keep to their promises. Customer service of no interest to this shower

December 18, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi AH,

Thank you for your review.

We are genuinely sorry for the experience you've had. We aim to provide a transparent service for all our consumers, and it is clear that on this occasion, we have fallen short of your expectations.

Could you please contact us at consumer.support@Motors.co.uk with more details so we can look into this further.

Thanks,

The Motors team

Rated 1 out of 5 stars

(Amersham motor autos ltd ) If I was…

(Amersham motor autos ltd ) If I was motors.co.uk I would bin them as Bought a jeep grand Cherokee 30th November sales people like Zoe came across really nice spoke to her a few times , unfortunately tpms sensors were faulty told just need resetting my fault for taken their word on it , washer bottle complete blocked , washer nozzle snapped under bonnet also , one key fair enough but realized once home no emergency key inside , noticed fault on dash saying key service needed haven't sorted that yet also promised they would refund the cost of tpms sensors, still waiting, if I didn't live so far away I would take it back , these people would rip off there own family no morals keep well away , if I get money back I might alter review stay away from these cowboys

November 30, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Stephen,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@Motors.co.uk with more details so we can look into this further.

Thanks,

The Motors team

Rated 1 out of 5 stars

Staffordshiremotorgroup Ltd DO NOT DEAL WITH

Written by a highly dissatisfied customer. This source details a negative experience with a car dealership, claiming the garage was initially friendly but became unresponsive after the purchase. The customer specifically alleges that the dealership sold them a car that developed problems within 16 days, some of which were supposedly caused by the garage itself, and sold an external warranty that proved worthless

due to inadequate service history. Furthermore, the writer is angry because the dealership failed to refund the premium after canceling the useless warranty policy, effectively stealing the money from a "hard working family man." This warning serves as a strong caution to other consumers against dealing with this particular business.

September 18, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Gavin,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@Motors.co.uk with more details so we can look into this further.

Thanks,

The Motors team

Rated 1 out of 5 stars

Skoda

Full review pending with evidence on google reviews

December 13, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Sam,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Do NOT GET A CAR FROM ATP MOTORS

Please do not use ATP motors in Mill House Garage, Stoke Rd, Wereham, King's Lynn PE33 9AT
This review is to warn potential customers about an ongoing, serious dispute concerning a car purchase which operates under the same management as the failed company GTJ CARS LTD (Co No: 12868365).atp motors 15960428

​Issue: As a result of the dealer's actions, I have been left with a debt of £8,320 and have a verified NFRC Crime Reference Number associated with the transaction.

​Official Status: This matter, including the management's conduct, is under official investigation by the Insolvency Service (Official Receiver, Ref: PV/7015/2025). I have also lodged a formal complaint with the Financial Ombudsman Service (FOS).
They have so many bad reviews all the good ones are family and friends

December 8, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Emma,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

Motors team

Rated 1 out of 5 stars

SCAM

I bought a mini on this site that was delivered from Birmingham to liverpool im a disabled pensioner the dealer assured it was good I foolishly believed him and thought I was safe because of him using this platform to sell on .the car ,s subframe is corroded and it’s has a oil leak and the dealer has told me to take it to a garage to get fixed now he won’t answer my calls or emails so I’ve been scammed the garage is called TRADE SALES GRASSMERE RD BIRMINGHAM B120UR .DONT BUY A CAR OFF THEM BE AWARE!

November 28, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Tracey,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

Motors team

Rated 1 out of 5 stars

Terrible company NO ONE BUY CARS FROM MOTORS.CO.UK

Terrible company, was a dealer on here with no complaints at all. Was shut down for absolute no reason. Terrible customer service, no one buy a car from this website, or any of there partnered websites. They do not take care of their dealers, nor their customers.

November 28, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi True Value Cars,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.

Please know that the decision to close your account was not taken lightly. This action was taken in response to trust and safety concerns. As a leading car search platform with millions of consumers visiting us every month, we are committed to ensuring the highest level of safety, security, and experience for all our users.

We do understand that situations like this can be disappointing. If you believe there has been a genuine misunderstanding or if you have further information you’d like us to review, then please provide it to our Trust & Safety team.

Thanks,

The team at MOTORS

Rated 5 out of 5 stars

The Salesman I talked to was very…

The Salesman I talked to was very helpful and polite and not pushy. Gave me all the information I asked for and left me to think it over

November 21, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi J Brown,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Was good but still needs more info

Was good but still needs more info.
Hpi clear no insurance claim vehicles history ref write off accidents actually apologies I just went back on the site and is all there. So I’ve upped my markings. Could do with giving exact road tax

November 20, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Jason,

Thank you for your review,

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We'll ensure your feedback is passed to the relevant team!

We hope you continue to use MOTORS for your future car searches.

Thanks,

The team at MOTORS

Rated 1 out of 5 stars

The pop ups and ads ☠️

The pop ups and ads. Absolute pain in the rear exhaust.

Sort the ads and pop ups out.

November 17, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ioan,

Thank you for your feedback, we have passed this on to our development team.

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 5 out of 5 stars

Trustworthy & helpful

Fantastic garage. Richard really helped me out this summer when I had problems with my car, even when another garage had done the work due to where I broke down. Took the time to explain things to me & to advise. Subsequently replaced a couple of tires at a very reasonable price. As a woman who knows little about cars I really appreciated the care & patience. Very trustworthy & won't go anywhere else.

June 16, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Helen,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Great car great condition Trustworthy…

Great car great condition Trustworthy seller

November 15, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Alexander,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Motor Factory Leicester

Motor Factory Leicester. Promised on more than one occasion by Ryan the salesman to get back to me and didn't. 2 test drives arranged and cancelled both. Advertised the vehicle as 1 previous owner, but in fact there were 4. Lies, abysmal customer service and a constant excuse of staff sickness.. Shocking!!! Would not recommend!!!

November 8, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ian,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

Motors team

Rated 2 out of 5 stars

Don't let it getaway


I have only used once so am not experienced but will use hopefully for success

November 15, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ian,

Thank you for your feedback,

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 2 out of 5 stars

NH Motor Company West Yorkshire for…

NH Motor Company West Yorkshire for Midland Road Bradford BD1 3EQ this company is very unreliable sending car out and charging for delivery knowing the car will go back as it is discribed completely different as in their advertisement and very bad salesmanship car came out supposedly having a three-month MOT tyres were bald dents to car on most pannels scratches write around the car car and front Bumper split down left side exhaust rotted totel reck don't touch this car tu14utz nissan note Black

November 14, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Kevin,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

Motors team

Rated 1 out of 5 stars

Adds destroyed the experience

It used to be an ok site where you could find the cars that you wanted. Now every time I search for a car on Motors a popup add appears and takes half of my screen. Can't see anything because of it. Bye Motors... See you never.

November 7, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Dragos,

Thank you for your feedback, we have passed this on to our development team.

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 5 out of 5 stars

Brilliant

Very helpful in every way

November 6, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Sheila,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Stay away absolute scammed 😤 take your…

Stay away absolute scammed 😤 take your deposit tell you there's a problem with the car. Waited 3 weeks for them to fix it to be kept waiting again. Now can't get my deposit back. 🤬

October 22, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Laura,

Thank you for your review.

We are so sorry to hear about your recent experience. We take such matters seriously and are committed to preventing similar issues in the future. We have raised an internal investigation with the MOTORS Trust and Safety team. Rest assured we will take appropriate action with regards to the Dealers account with us.

If you still have any questions, we urge you to contact us at consumer.support@motors.co.uk so we can look into this further.

For future guidance on safe vehicle purchases, please check our Safe Buying Advice:

https://news.motors.co.uk/safe-buying-advice/

Thanks,

The Team at MOTORS

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