Motors.co.uk Reviews 

1,232
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 135 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform extremely easy to navigate, deeply appreciating the clear search filters and smooth browsing process when looking for cars. Many reviewers frequently highlight that the staff members provide wonderfully helpful advice and deliver truly professional assistance throughout the entire vehicle search journey. Some reviewers were not happy with unexpected vehicle faults, hidden mechanical problems, or missing description details discovered shortly after completing a purchase. Some people also mentioned frustrating difficulties regarding website navigation and restrictive search filters when trying to narrow down potential choices effectively.

What people talk about most

Website

People report ambiguous experiences with website, with many reviewers praising the platform for being simple... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply mixed experiences. While some consumers... See more

User experience

Customers had positive experiences with user_experience, frequently highlighting that the platform is very... See more

Staff

Consumers find staff to be positive, highlighting helpful and friendly service throughout the purchasing... See more

Service

Users describe ambiguous interactions with service, reflecting heavily divided opinions and experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt response following enquiry. Fantastic customer service going above and beyond to help by offering to pick me up to go and view car as mine had broken down. Car valeted while I waited. Would def... See more

Company replied

Rated 5 out of 5 stars

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only tho... See more

Company replied

Rated 5 out of 5 stars

Was good but still needs more info. Hpi clear no insurance claim vehicles history ref write off accidents actually apologies I just went back on the site and is all there. So I’ve upped my markings.... See more

Company replied

Rated 5 out of 5 stars

I wished to write to thank Wye for helping me get a very special Motorcycle Tour underway after helping replace the Battery at no notice on my BMW 850 GS . Fantastic service and advice so much apprec... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

With history-checked cars and innovative search options, there are many ways Motors.co.uk can help you to find your next vehicle. We list a wide range of used cars for sale from trusted local dealers, so you can be confident of finding the right car for you.

Need help finding your next car?

Written by the company

At Motors.co.uk we are committed to helping car buyers find the right vehicle to suit their needs. Our dedicated Advice and Reviews sections has all the information you need about vehicles you're interested in buying, as well as top tips for looking after your next purchase.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,232)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never replied to my questions 😒

Never replied to my questions 😒

October 30, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Keith,

Thank you for your feedback,

We are sorry to hear you've had trouble getting a response from the dealer, we understand that it's not an ideal situation.

In some cases, delays in response may occur due to high demand. We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page.

If you wish to email us at consumer.support@motors.co.uk providing the details of the dealer, we can log your complaint against the dealer's account and investigate further on our end to ensure that your message is reaching them.

We apologise for any inconvenience caused and wish you the best in your search.

Thanks
The Team at MOTORS

Rated 5 out of 5 stars

Easy to use and to send enquiries

Easy to use and to send enquiries

October 31, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Graeme,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

I get a quick response with my enquiry

I get a quick response with my enquiry. Thank you.

October 29, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Rosanna,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Extremely difficult to onboard for car…

Extremely difficult to onboard for car dealerships. You are fed a load of sales nonsense by their sales team then they are impossible to get a hold of if you have any issues or try to get up and running. Every call to them goes to voicemail unless you are calling their sales team. Around 6 weeks after initial contact we just received a very cheeky email from one of their sales reps. Not recommended.

October 27, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Riain,

Thank you for your review.

We are so sorry to hear that you were not happy with the service you are receiving as a Dealer. Customer experience and satisfaction is our priority, and we want to get this resolved.

Are you able to contact us at support@motors.co.uk with your details and we can look further in to your concerns.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Excellent listings and brilliant information

Excellent listings and brilliant information about each car.
So easy to find the information you need to find a perfect car.

October 26, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Robert,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Verry happy

Verry happy

October 23, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Christian,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Company sold my car then dealer has…

Company sold my car then dealer has come to pick it up and started making things up to get the price down. Now I have to pay to get a health check to get it listed again what a joke!!!!!

October 22, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Darren,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Annoying web page

The web page STILL jumps all over the place with adverts ,it makes it extremely difficult to navigate a chosen car,site is good but would be great if they would sort this VERY annoying problem,this is not the first time I have reviewed this site and it seems the problem has not been addressed

October 21, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Gerry,

Thank you for your feedback, we have passed this on to our development team.

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 1 out of 5 stars

AYAZ SYED AND APEX AUTOS ARE LYING THIEVES

APEX AUTOS ARE LYING THIEVES .
YOU ALSO HAVE A COMPANY CALLED
AAE MOTORS LTD
AND HAS USED ILFORD CARS

YOU HAVE BEEN SHUT DOWN BECAUSE YOUR ARE OUT OF ORDER AND DON'T HONOR YOUR WARRANTY. AND SELLS CARS THAT ARE FAULTY TO BEGIN WITH. BY TURNING OF ENGINE MANAGEMENT LIGHTS
WE HAVE BEEN ROBED FROM THIS MAN
HE CALLS HIMSELF ADAM . BUT HIS NAME IS

AYAZ SYED

HE SELLS CRAP CARS BY THE SIDE OF THE ROAD. AND THEN MAKES OUT HE IS MOVING TO A NEW PREMISES. AND A POSH CAR FRONT
HE IS NOT. HE WILL SELL A FAULTY CAR ALONG WITH HIS PARTNER HAMZA. I AM GLAD YOU HAVE BEEN THROWN OFF THIS PLATFORM AND OTHER PLATFORMS. THEY ALSO HAVE WAYS TO TRACK YOU IF YOU TRY TO OPEN UP IN A DIFFERENT NAME. THEY WILL GET YOU

HEY ADAM IF YOU READ THIS. HOW MUCH MONEY HAVE YOU LOST BY NOT BEING ALLOWED TO ADVERTISE ON MOTORS . YOU CLOWN

WHAT GOES AROUND COMES AROUND
THIEF WE ARE COMING AFTER YOU LEGALLY
WE HAVE YOUR ADDRESS FROM COMPANIES HOUSE. EXPECT A KNOCK ON THE DOOR

September 12, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mark,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Following an internal investigation we can confirm this dealer has now been removed from our site. If you still have any questions, please contact consumer.support@motors.co.uk so we can look into this further.

For future guidance on safe vehicle purchases, please check our Safe Buying Advice:

https://news.motors.co.uk/safe-buying-advice/

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

He part exchanged a faulty mazda cx5 2.2. Buyer beware!

He part exchanged a faulty mazda cx5 2.2 with the dashboard light on. I part exchanged a mazda6 2017 plus £1580. I asked for a refund and he's refusing. The Consumer Rights Act 2015 allows me to ask for a full refund on faulty goods. This trader must be operating from foreign waters. He thinks British Law doesn't apply to him. I want a full refund. Now he's refusing to answer my calls. Totally ignorant.

September 24, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mohammed,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Every time I search on your site I…

Every time I search on your site I always get good service

October 11, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Matthew,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very easy to use.

October 10, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mrs Bannister,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Cars in your budget

Yes very good what ever car in your budget you are looking at Motors u.k. takes you straight to the cars you want to see .so easy will use again

October 7, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi David,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

I seen a peugeot 207 on there website i…

I seen a peugeot 207 on there website i got intouch with the dealer and with in an hour got a phone call back and then he brings the vehicle to me to see which was very nice I put down a deposit and he is saving the vehicle for me tha ks very much I would defenetly recommend to any body looking for cheap good reliable motors

October 6, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mark,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Quick to respond

Quick to respond good variety of cars

October 2, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Pat,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

EN AUTOMOTIVE WHO ADVERTISE WITH YOU…

EN AUTOMOTIVE WHO ADVERTISE WITH YOU ..FALSE ADVERTISE SOLD A CAR THAT BROKE AFTER 2 WEEKS THEN WHEN WARRENTY WOULD NOT COVER REFUSED TO PAY FOR REPAIRS AND I REJECTED THE CAR WITHIN 30 DAYS REFUSE TO TAKE CAR BACK
YOU SHOULD VET WHO YOU LET ADVERTISE

October 3, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Dax,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,
The Team at MOTORS

Rated 5 out of 5 stars

Easy to use great deals

Easy to use great deals

October 4, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mercy,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy going and easy to use

Easy going and easy to use

October 3, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Rebecca,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Motors as a company have been a…

Motors as a company have been a complete joke. I was closed for a Misunderstanding and they have said they linked me to some other random business which has closed down! Stay away and use auto trader worth the money as you aren’t treated like a child

September 27, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Apex Autos,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.

Please know that the decision to close your account was not taken lightly. This action was taken in response to trust and safety concerns. As a leading car search platform with millions of consumers visiting us every month, we are committed to ensuring the highest level of safety, security, and experience for all our users.

We do understand that situations like this can be disappointing. If you believe there has been a genuine misunderstanding or if you have further information you’d like us to review, then please provide it to our Trust & Safety team.

Thanks,

The team at MOTORS

Rated 5 out of 5 stars

Easy searching

September 27, 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Oluwaseyi,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look