Just bought a Cupra Tavascan from motor source group. Dealt with Dave Flaherty who was brilliant. Very knowledgeable and keen to put a Fantastic deal in place. Having never used this type of service I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more
Company replied
This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more
Company replied
I've just taken possession of my new BMW supplied via Motor Source. A truly awesome experience! Huge discount on new, having chosen all the options trim and colour I wanted. The team at Motor Source w... See more
Company replied
Company details
Written by the company
Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.
Contact info
LN6 7QY, Lincoln, United Kingdom
- 01522500055
- info@motorsourcegroup.com
- www.motorsourcegroup.com
Save thousands off your new car
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Motor Source Group
Thank you Paul! Happy to help!
Reply from Motor Source Group
Thank you for sharing your review; this is great to hear and we're so pleased to help! Thank you for choosing Motor Source Group for your new car.
Excellent service
Purchase of our new vehicle was very easy. Prompt replies to emails and telephone calls.
May 16, 2025
Reply from Motor Source Group
We're so pleased to hear that you found everything easy and our team efficient in helping with your new car. Thank you for choosing Motor Source Group!
Very impressive service thus far
Very impressive service thus far ! I have not used MSG group previously and the advisor, Julian took the time to explain the process of purchasing a vehicle which he later backed up in an email. Great communication thereafter with a very simple method or ordering. I was then assigned a personal Delivery Coordinator (Claire) who again explained what would happen next. The lead time is several months away so I am unable to comment as to later communication and delivery. Impressed so far !
May 13, 2025
Reply from Motor Source Group
Thank you for taking time to share your review so far Bernard. It's great to hear how Julian and Claire have helped you and they will continue to keep you updated as your order progresses too. We look forward to the handover of your new car and thank you for choosing Motor Source Group!
Reply from Motor Source Group
Thank you so much for your lovely feedback for our team; we're so pleased to help you with your new car!
Pleasure to deal with
The sales rep Chris could not have been more helpful. Every question answered in full and the process talked through. Early days yet as just signed up but so far so good.
May 15, 2025
Reply from Motor Source Group
Thank you Dave for your thoughts, Chris will be pleased to hear he helped you with the purchase. We are here if you need us and we can't wait for you to get your new car!
Straight forward- no problems and took…
Straight forward- no problems and took no time at all
May 14, 2025
Reply from Motor Source Group
Thank you for sharing your review with us. We are please to hear you had no problems and found it straight forwards.
Helpful well informed staff
May 8, 2025
Reply from Motor Source Group
Thank you for sharing your review Barclay. We're so pleased our team have been helpful and you have found the right support you need.
Friendly Welcome
To date the welcome, information and friendliness of the team has been excellent. We gave just ordered our vehicle and therefore hope that their first rate customer service continues.
May 9, 2025
Reply from Motor Source Group
Thank you Richard for a great review, we can't wait to get the new car to you and our delivery team will keep you updated. If you need anything in the meantime, just get in touch. Thank you for choosing Motor Source Group.
Good, knowledgeable sales staff
So far, so good. Only just made the order so got some time to wait for my car to arrive.
Salesman Stephen has been good and answered all the questions I had so can't ask for anything more. Hopefully the next stages will go as well as this stage.
May 9, 2025
Reply from Motor Source Group
We're happy to hear you had a good first stages of the process, we are still here if you need or want to ask any questions. Can't wait for you to get your new car! Thanks for choosing Motor Source Group.
Excellent Customer Service
This was the first time I had used Motor Source Group, but it won't be the last. They were extremely helpful and informative and made the whole purchasing process for my new car very straight forward and stress free. I won't hesitate to recommend them to friends and colleagues.
May 9, 2025
Reply from Motor Source Group
This is definitely what we want to hear Dale! Happy you have found it easy and informative with your new car purchase. Thank you for choosing Motor Source Group and for the continued support with all recommendations!
Purchasing Online - Simplified
A simple, step by step process, properly documented and thoroughly checked, inspires confidence in the whole process of purchasing the car through this Group.
May 8, 2025
Reply from Motor Source Group
Thank you for the great review! We are happy to hear you felt the process was conducted in a professional manner. Thank you for choosing Motor Source Group.
Excellent Service
Prompt, knowledgeable. Made the whole process run smoothly - just need the car delivering now.
May 7, 2025
Reply from Motor Source Group
Thank you for sharing your review Ken, this is great to hear and we're so pleased to help with your new car.
Our delivery team will continue to keep you updated and we look forward to the handover of your new car too.
Thank you for choosing Motor Source Group!
I have just ordered a new car …
I have just ordered a new car at a very good price. Communication has been excellent so far, the process explained clearly to me.
I now have to wait for delivery. I will report on the full experience when I am sat in my new car!
Regards
May 6, 2025
Reply from Motor Source Group
Thank you for sharing your review Steve; we're so pleased to be able to help with your new car and of course save you money too!
Our delivery team will continue to keep you updated and we look forward to the handover of your new car too.
Thank you for choosing Motor Source Group!
Excellent service so far
Excellent service so far! Very efficient, great price offered on a new car. As good as could ever be expected. And matched an already very good price to a competitors which was slightly better.
May 2, 2025
Reply from Motor Source Group
Thank you for sharing your review; we're so pleased to help with your new car and of course save you money too!
Our delivery team will continue to keep you updated and we look forward to the handover of your new car too.
Thank you for choosing Motor Source Group!
Excellent Service
Very helpfull from start of process until ordering my new vehicle as well as excellent price point for the new vehicle.
May 2, 2025
Reply from Motor Source Group
Thank you for leaving your review, it's lovely to hear and a bonus that you could enjoy the amazing savings for your new car. Thank you for choosing Motor Source Group.
On initial contact the staff were…
On initial contact the staff were great, a very easy process so far. We haven’t finished the process yet but so far so good
April 29, 2025
Reply from Motor Source Group
It's great to hear you are pleased with the process so far. We are still here to help if you need anything before your car arrives.
Thank you for choosing Motor Source Group.
Reply from Motor Source Group
Thank you for your review and great feedback! We're so pleased to be able to help you with your new car and from all of our team, thank you for choosing Motor Source Group!
Excellent customer service from Lewis…
Excellent customer service from Lewis and Amy. The price of my car actually went down while I was waiting for delivery and Lewis made sure that I new, lower, price.
March 27, 2025
Unprompted review
Reply from Motor Source Group
Thank you for sharing your experience John this is lovely to hear, especially for Lewis and Amy. We're so pleased to help you with your new car and thank you for choosing Motor Source Group!
Reply from Motor Source Group
Thank you for sharing your comments Pauline, this is brilliant to hear! Our team will continue to keep you updated as your order progresses.
Thank you for choosing Motor Source Group for your new car!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.