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Motor Source Group Reviews 1,309

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and professional demeanor, making the car purchasing process smooth and efficient. Many people highlight the excellent customer service, noting that representatives are knowledgeable, provide clear advice, and maintain great communication throughout the entire order process, from initial inquiry to delivery. Reviewers are particularly satisfied with the ease of ordering and the significant savings on products. However, some customers also noted occasional issues with communication and transparency, and a few were disappointed with specific aspects of their order, such as vehicle mileage or fuel levels upon delivery.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the efficiency,... See more

Order

People report positive experiences with the ordering process. Many customers found it easy and... See more

Product

Clients share positive opinions on product, with many expressing excitement for their new cars and... See more

Customer service

Users describe positive interactions with customer service. Customers frequently highlight the politeness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just bought a Cupra Tavascan from motor source group. Dealt with Dave Flaherty who was brilliant. Very knowledgeable and keen to put a Fantastic deal in place. Having never used this type of service I... See more

Company replied

Rated 5 out of 5 stars

Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more

Company replied

Rated 5 out of 5 stars

This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more

Company replied

Rated 5 out of 5 stars

I've just taken possession of my new BMW supplied via Motor Source. A truly awesome experience! Huge discount on new, having chosen all the options trim and colour I wanted. The team at Motor Source w... See more

Company replied


Company details

  1. Car Dealer
  2. Audi Dealer
  3. BMW Dealer
  4. Ford Dealer
  5. Toyota Dealer
  6. Volkswagen Dealer

Written by the company

Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.


Contact info

Promotion box for Motor Source Group

Save thousands off your new car

New car discounts if you work in the Blue Light community!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great and very helpful service with the…

Great and very helpful service with the deal I had hoped for.

June 24, 2025
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Reply from Motor Source Group

Thank you Ron! It's great to hear how our team have helped with your new car and sorted the right deal out for you. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent service

Excellent service

Chris is very friendly and helpful gave full attention to minor details in processing my request from the beginning.

June 25, 2025
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Reply from Motor Source Group

This is excellent news to hear, Chris will be pleased to hear he helped the process on purchasing your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Communications from Dave Flaherty from…

Communications from Dave Flaherty from enquiring about purchasing a vehicle, leading up to & post order have been absolutely spot on. Have received communications from someone else who has advised that she will keep me updated until the vehicle is delivered. So far so good. Massive discount on a new vehicle, so if you are a Blue Light Card holder I could not recommend this company enough!

June 17, 2025
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Reply from Motor Source Group

Thank you for sharing your review Mark, especially with such great feedback for Dave. Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

BMW Purchase

I was very pleased with the deal offered on the Motor Source Group website for a new BMW. This couldn’t be matched by my local dealers. The process to order a new car was very straightforward. Everyone was helpful on the phone. Emails were acknowledged promptly and followed up. Probably the best experience of buying a car I’ve tried. No hesitation recommending this broker.

June 20, 2025
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Reply from Motor Source Group

Thank you for sharing your review and lovely feedback for our team and service! We're so pleased to help with your new BMW and really appreciate your recommendation too. From all of our team, thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Thanks to Lewis C

Thanks to Lewis C, he has been very helpful and supportive with follow ups. There is quite a big difference in OTR price from the dealership to Motor Source Group.
Savings "every penny counts" in these tighter economic conditions.
Massive thanks to LC and MS Group

June 19, 2025
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Reply from Motor Source Group

You are very welcome Mian - it's our pleasure to help and we're so pleased to be able to save you money on your new car. Thank you also for your lovely feedback for Lewis, he will be grateful to hear this too.

From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Trusted Company here !

Amazing experienced and pleasant staff here.

No pressure, whatsoever, from them.

June 19, 2025
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Reply from Motor Source Group

Thank you for sharing your experience James; this is lovely to hear and we're so pleased to help with your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

So far so good

Had a great experience dealing with Stephen who explained the whole process in detail. Have placed an order and have received correspondence so just waiting now for the car to be built and delivered. Will update further when received.

June 9, 2025
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Reply from Motor Source Group

Thank you for taking time to share your review Debby; this is lovely to hear and we'll be sure to share with Stephen too. Our delivery team will continue to keep you updated as your order progresses and we look forward to the handover of your new car too. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

New car purchase

The team were all very professional and helpful. The feedback and response were timely and they worked to ensure we got what we were looking for. Just waiting to take delivery of our new car soon!

June 6, 2025
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Reply from Motor Source Group

Thank you for your lovely feedback Douglas, we really appreciate this. Our delivery team will continue to keep you updated and we look forward to the handover of your new car for you too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Chris was so helpful

Chris was so helpful , couldn’t have asked for anyone better to explain thing

June 2, 2025
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Reply from Motor Source Group

Thank you Caroline for this review. Chris will be pleased to hear he helped you with your car purchase. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

fantastic

Lewis has been fantastic - on the ball with his correspondence, keeping me informed of everything, and found me the car I wanted, what a great service!

June 4, 2025
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Reply from Motor Source Group

Thank you for sharing your experience and great feedback for Lewis; this is lovely to hear! From all of our team, thank you Teresa for choosing Motor Source Group!

Rated 5 out of 5 stars

Seamless efficiency

Seamless efficiency. Clear and prompt communication.

June 4, 2025
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Reply from Motor Source Group

Thank you Kevin; this is brilliant to hear and we're so pleased to help with your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Motor Source Group is fantastic

Came across the Motor Source Group by using my Blue Light Card, the website was so easy to navigate, just type in the make and style of car you want and it gives you a selection to choose from. Once you've chosen and sent a request the service is excellent, helpful people on the phone, and emails continually updating you with the process of buying your car. Using the blue light card gives you a massive saving off the full price.

May 28, 2025
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Reply from Motor Source Group

Thank you so much for sharing your review Katherine and highlighting how easy it is to use your Blue Light discount with Motor Source Group!

We're so pleased to help you with your new car and, from all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

So far I have had a very smooth journey…

So far I have had a very smooth journey in the purchase of my car.

May 28, 2025
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Reply from Motor Source Group

Thank you Ian, this is great to hear! Our team will continue to keep you updated as your order progresses and we look forward to the handover of your new car. If you have any questions in the meantime, please don't hesitate to reach out.

Rated 5 out of 5 stars

Smooth process! Spent the time finding out my needs to provide best solution options!

The sales advisor worked closely with me from the very start, I had a slightly different situation having recently moved back from overseas, but he spent time finding out my needs and working to find solution options and he was successful. I have been approved for the car I was looking at and should take delivery in 2-4 weeks. The process was smooth and the advisor kept in touch the whole way, answering all of my questions quickly.

May 28, 2025
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Reply from Motor Source Group

Thank you for taking time to share your review Laura, this is brilliant to hear! We're so pleased to be able to help you and that you felt supported throughout. Our delivery team will continue to keep you updated too and we look forward to the handover of your new car. If you have any questions in the meantime, please don't hesitate to reach out.

Rated 5 out of 5 stars

Amazing service

Lewis was quick, very informative and easy to talk to making whole process pleasure.

May 27, 2025
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Reply from Motor Source Group

Thank you for your feedback and lovely comments for Lewis, we really appreciate this and are so pleased to be able to help with your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Really efficient service and straight…

Really efficient service and straight to the point. I would recommend them fully

May 27, 2025
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Reply from Motor Source Group

Thank you Ian; this is great to hear! From all of our team, thank you for choosing Motor Source Group and for the recommendation too!

Rated 5 out of 5 stars

Gave good sound advice were flexable

Gave good sound advice were flexable, responsive and Knowledgeable.

Really easy to do business with.

I was looked after by Chris who was a pleasure to deal with

May 23, 2025
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Reply from Motor Source Group

Thank you so much John for your review and lovely feedback for Chris, we really appreciate this and, from all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

New Car

I an buying a new car and Lewis who i was dealing with at first was very helpful and knowledgeable answers all the queries I had.
Found the car i wanted within a couple of hours.
I have ordered the new car with then so now am looking forward to the car.
Thanks Lewis for all your help.

May 21, 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for sharing your review Adrian. We're pleased to hear how Lewis has been helping you. Our delivery team will continue to keep you updated and we look forward to the handover of your new car too.

Thank you for choosing Motor Source Group!

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