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Motor Source Group Reviews 1,309

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and professional demeanor, making the car purchasing process smooth and efficient. Many people highlight the excellent customer service, noting that representatives are knowledgeable, provide clear advice, and maintain great communication throughout the entire order process, from initial inquiry to delivery. Reviewers are particularly satisfied with the ease of ordering and the significant savings on products. However, some customers also noted occasional issues with communication and transparency, and a few were disappointed with specific aspects of their order, such as vehicle mileage or fuel levels upon delivery.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the efficiency,... See more

Order

People report positive experiences with the ordering process. Many customers found it easy and... See more

Product

Clients share positive opinions on product, with many expressing excitement for their new cars and... See more

Customer service

Users describe positive interactions with customer service. Customers frequently highlight the politeness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just bought a Cupra Tavascan from motor source group. Dealt with Dave Flaherty who was brilliant. Very knowledgeable and keen to put a Fantastic deal in place. Having never used this type of service I... See more

Company replied

Rated 5 out of 5 stars

Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more

Company replied

Rated 5 out of 5 stars

This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more

Company replied

Rated 5 out of 5 stars

I've just taken possession of my new BMW supplied via Motor Source. A truly awesome experience! Huge discount on new, having chosen all the options trim and colour I wanted. The team at Motor Source w... See more

Company replied


Company details

  1. Car Dealer
  2. Audi Dealer
  3. BMW Dealer
  4. Ford Dealer
  5. Toyota Dealer
  6. Volkswagen Dealer

Written by the company

Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.


Contact info

Promotion box for Motor Source Group

Save thousands off your new car

New car discounts if you work in the Blue Light community!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Once contact had been made the process…

Once contact had been made the process was smooth and easy

July 23, 2025
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Reply from Motor Source Group

Thank you Russ. We're so pleased to be able to help with your new car and thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Lewis was great

Lewis was great. Very professional and proactive.

July 16, 2025
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Reply from Motor Source Group

Thank you - this is brilliant to hear and thank you for choosing Motor Source Group for your new car!

Rated 5 out of 5 stars

Good discounts with good service.

Once you enquire about a particular model, the speed at which the order is processed is very impressive, and the discounts for qualifying customers are most welcome.

July 16, 2025
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Reply from Motor Source Group

Thank you for sharing your review. We're so pleased to be able to help with your new car and to save you money too. From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

So far everything has being handled…

So far everything has being handled professionally.

July 15, 2025
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Reply from Motor Source Group

Thank you for your review and 5 stars Colin.

Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Just put an order in for a Lexus nx…

Just put an order in for a Lexus nx car, from the time I contacted motor source group and was put through to Stephen Freestone, sales advisor, it couldn’t have been easier. Stephen was very knowledgeable with information about the model I wanted informing me there was a new model coming out and found out about new colours etc which my local dealership didn’t know. The ordering process was very easy with massive savings of nearly £10000 ! This is the first time I’ve used motor source but definitely won’t be my last. Many thanks Stephen and Motor Source Group.

July 14, 2025
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Reply from Motor Source Group

This is what we love to hear! Stephen will be pleased that he helped you with your new car decision and you have taken advantage of your savings. We hope to see you come back and if you need anything we are still here in the meantime. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Really helpful and friendly

Really helpful and friendly.
Quick to reply too. Got a great deal.

July 14, 2025
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Reply from Motor Source Group

Thank you so much for your lovely comments for our team! We're so pleased to be able to help you with your new car and thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Our Sales Advisor

Our Sales Advisor, Chris Marren, was knowledgeable, helpful, polite and a pleasure to deal with.

July 14, 2025
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Reply from Motor Source Group

Thank you so much Catherine for your feedback for Chris; he's really pleased to hear this!

Rated 5 out of 5 stars

Lewis- 1st class

Lewis was our contact, he was professional, timely and polite. 1st class

July 11, 2025
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Reply from Motor Source Group

Thank you Peter, this is lovely to hear and we know Lewis will be pleased too.

From all of our team, thank you for choosing Motor Source Group for your new car!

Rated 5 out of 5 stars

Quality customer service 5 star

Very simple process, executed efficiently and with humour to secure an amazing discount that Mini flatly refuse to offer. Very pleased and I wish I had used them before.

July 10, 2025
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Reply from Motor Source Group

Thank you Mr Wightman, this is great to hear! We love that you've found our process so simple and enjoyable - after all, buying a new car is exciting! The main thing is you've found us now and we're glad you did.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Great company.

I dealt with Chris, who was fantastic from 1st contact through to ordering the car and dealing with all paperwork. Prompt and professional.

July 9, 2025
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Reply from Motor Source Group

Thank you Anthony, this is brilliant to hear and we know Chris will be pleased too! Thank you for choosing Motor Source Group for your new car.

Rated 5 out of 5 stars

Super efficient service

Super efficient service.
Thanks to all involved!

July 8, 2025
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Reply from Motor Source Group

You are most welcome! From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Good customer service, Good discount

Made an initial contact for a new vehicle , was informed that a new model was due out in 6-8 weeks time and that all orders had been suspended for the time being. Chris said that he would keep me updated and would contact me as soon as the new model was available.
I was later contacted, given the updated details/price of the new model and asked if I was still interested.
The on the road cost for the new model gave me a discount of almost £7000 off the manufacturers recommended list price. When companies like Carwow discounted about £400. A big saving for me.
Within a couple of days the order was placed and I am now waiting for the delivery of my new car. Everything to date has went smoothly, seems like a very efficient/friendly service. Many thanks.

July 8, 2025
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Reply from Motor Source Group

Thank you so much for taking time to share your experience and review; it's great to hear how Chris helped throughout your enquiries and arranged your order for you.

Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Second time using Motor source for car 🚘 purchase

Second time using Motor source for car 🚘 purchase.
Excellent service and value and thanks to Stephen as always clued up on updated models coming out.

July 8, 2025
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Reply from Motor Source Group

Thank you so much for your review and second new car purchase, we really appreciate it! It's lovely to hear how helpful Stephen has been for you and we know he'll be pleased to hear this too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Best price for new car

Just bought a Cupra Tavascan from motor source group. Dealt with Dave Flaherty who was brilliant. Very knowledgeable and keen to put a Fantastic deal in place. Having never used this type of service I was sceptical but reassured by Dave. Everything went according to plan taking delivery 4 weeks after ordering as per my instructions. Car arrived fully prepped and good to go. Highly recommend this company.

July 7, 2025
Unprompted review
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Reply from Motor Source Group

Thank you for taking time to share your review George, we really appreciate this! It's also great to hear how helpful and supportive Dave has been throughout your enquiries and order and we're so pleased to deliver your car to you as promised.

Thank you for choosing Motor Source Group and for your recommendation too!

Rated 5 out of 5 stars

Great savings for Blue Light card holders.

Very happy to have ordered my new car with Motor Source Group through the Blue Light Card. Very helpful staff who take you through the whole process.

July 2, 2025
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Reply from Motor Source Group

Thank you for taking time to share your review Mr Anderson. We're so pleased to be able to help you with your new car and it's great to hear how helpful you have found our team too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent experience

Have used Motor Source Group as a teacher twice now, both very positive experiences. Fantastic prices, straight forward process from start to end! Initial enquiries and booking with Dave has been great, with follow up comms from the delivery team. I would highly recommend, and about to place my 3rd order!

April 11, 2025
Unprompted review
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Reply from Motor Source Group

Thank you so much Sion, this is lovely to hear and we're so pleased to help you again with your new car.

From all of our team, thank you for choosing Motor Source Group and for your recommendations too!

Rated 5 out of 5 stars

A professional and helpful team

A professional team that provide excellent priced quotations and have always been happy to maintain correspondence. Hope the delivery of my chosen vehicle goes as smoothly as the initial contact and working with the Motor Source Group. Thanks

July 3, 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for taking time to share your review Allan and with such lovely comments for our team too.

Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Great support so far

So far everything has gone smoothly. Order is in place with good support from motor source people. I feel its a good price and have full confidence in the process.

June 25, 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for sharing your experience so far Joh; this is great to hear.

Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Honest service

Honest service

June 24, 2025
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Reply from Motor Source Group

Thank you Murray; this means a lot to us! Thank you for choosing Motor Source Group!

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