MotoX1 Motocross ATV Reviews 

174
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Had a shocking experience with the previous owners. No customer service and faulty goods. HOWEVER new owners have now taken over and they actively contacted me to resolve the issue. It was prompt and... See more

Rated 5 out of 5 stars

I am re writing my review after motox1 have been in touch and fully resolved my issue. The customer service was great and got it all sorted out within a good time frame, which I am glad about as my so... See more

Rated 3 out of 5 stars

I preordered the 24inch revvi and I can’t fault the service at all, delivered before the delivery date and kept me inform all the way. The only thing is that when I order the 24inch new revvi is was o... See more

Rated 5 out of 5 stars

Had a very positive experience don’t listen to all the bad reviews they are usually just angry people who cannot understand that things happen in life and that we are not robots! My son loves his elec... See more

Company details

  1. Sporting Goods Store
  2. Bicycle Store
  3. Motor Scooter Dealer
  4. Motorcycle Dealer
  5. Outdoor Sports Store

Written by the company

Viewing and Collecton on Appointment Established in 2014 MotoX1 has quickly grown to be one of the largest manufacturers and suppliers of motocross based products ranging from mini 49cc pocket bikes up to 250cc Dirtbikes/Pitbikes/Quad bikes within the UK, our aim is to supply the highest quality off road products at highly competitive prices!


Contact info

4.1

Great

TrustScore 4 out of 5

174 reviews

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4.1

All reviews

(174)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought 2 bikes on 28th July and its…

I bought 2 bikes on 28th July and its now the 9th of August I have emailed them 5 times for a date for delivery not once have they replied no telephone number to call i paid £650.00 for them straight away so think a reply to my emails would of been nice so still don't know whats happening so going to telephone my credit card to see what I can do

July 28, 2023
Rated 1 out of 5 stars

11 days since order

11 days since order, several emails and a voicemail and no confirmation of order shipped. Website advises 14 days from order to receive goods and 24 hours turnaround to respond to email. No update on anything.

January 30, 2023
Rated 5 out of 5 stars

I would like to say thank you so much…

I would like to say thank you so much for my revvi electric bike . My grandson is 3 years old and loves it so much . It’s an excellent company to purchase from will be ordering in the future. Thanks again.

December 25, 2022
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for your review! I’m glad to hear you are happy with our products and service :)

Rated 5 out of 5 stars

One happy kid.

Ordered the bike on the 30th November. Had a message the same day to my surprise to say it was being dispatched and had a delivery date. A day later I had a message with my parcel reference and a date for the 1st December. Adam messaged me the next day checking in, which is nice to see as you don’t get may companies doing this. I had a follow up message today 25th December checking if my child enjoyed their gift. I’m glad to say my child was nearly in tears when he opened it this morning and this made his Christmas by receiving this as he can now join his friends who all had a REVVI bike for Christmas. I would like to thank Adam and the team at REVVI for all their hard work and communication throughout. I will be recommending and buying again from them.

December 25, 2022
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for your review!

Rated 5 out of 5 stars

Can’t thank Adam enough for all the…

Can’t thank Adam enough for all the support I’ve had about my order. great patience and understanding . Will definitely be sharing my experience with other mums about my product purchased.

December 15, 2022
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for the review Kelly, have a great Christmas

Rated 5 out of 5 stars

**AMAZING SERVICE**absolutely thrilled…

**AMAZING SERVICE**absolutely thrilled to have the revvi bike we ordered on time
as promised. I was a little apprehensive about receiving this on time but from the moment I chased I had a reply and reassurance it would be here. Adam
sent me updates via text including a follow up to ensure I had the bike. One very happy customer and extra happy boy on Christmas Day. Thank you

December 13, 2022
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks for the review Sam, have a great Christmas!

Rated 5 out of 5 stars

Above and beyond

Long wait as expected with it being so close to Christmas but the updates were constant and reassuring, then once shipped took less than 3 days to arrive after arrival also received a follow up text which was a lovely touch at what I know is a really busy period for anybody in retail thank you again and have a lovely christmas

December 13, 2022
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks a lot for the review, have a great Christmas!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very happy with the kids electric balance bike I’m sure my son will be too, thank you 😀

December 13, 2022
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks a lot for your review :)

Rated 5 out of 5 stars

Amazing there was a long wait but I was…

Amazing there was a long wait but I was reassured and they kept in touch honestly can't be more grateful for the customer service I was given ...went above to help me track where my parcel was after it had been delivered and had been left with a neighbour.. actually not there job that would have been the delivery service anyway long story short it was delivered and I am going to have a very happy boy Christmas

December 10, 2022
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for the review Rhian, Have a great Christmas!

Rated 3 out of 5 stars

Bike scratched

I order the pink quad bike. They said was out of stock got the option of a full refund or another colour. Didn't get any information on when it was going to arrive. When it did arrive it was all scratched and didn't gey the option of sending it back jist gave me £35 refund considering I payed £400 for it. Only then after this review I got a email saying I could send it back after it was built. The company was quick at replying to me about the problem.

December 5, 2022
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Hi Kaye, I’m sorry to hear about your review. However we did offer a return, we are still able to offer a return if you’d like to proceed with one? When offered a return you stated that you would take a partial refund to save you having to return, in which case we processed a refund of £35 which covers a replacement set of plastics for the quad bike, Again our sincerest apologies for the damage caused in transit

Please get in contact if you would like us to process a return for you, this is no problem in which case the remaining balance will be returned to you.

If you could please reconsider the feedback

Kindest regards
MotoX1

Rated 5 out of 5 stars

Don’t always listen to bad reviews, positive experience from Motox1 motocross ATV

After an initial cancellation of order, I was gutted however. Cancelled for the right reason whilst issues with stock was being sorted. From the minute I re ordered I was kept updated. Quick responses to my emails. And updates via text once dispatched was delivered next day. Great service after reading a few negatives reviews I was apprehensive but all went well and I’m going to have one happy boy on Christmas Day on his new Revvi 😊

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service!!

Brilliant service!!! Definitely recommend!
We ordered a kids quad for my sons Christmas present and we are made up with it.
Adam was so easy to communicate with and helped us find the perfect quad. The delivery was really quick and the quad is AMAZING we are so excited to see his face on Christmas morning!!!

November 29, 2022
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks a lot for the review Nicola! No problem at all enjoy :)

Rated 1 out of 5 stars

Don’t order from here lol I orderd last…

Don’t order from here lol I orderd last year for Xmas still no revvi at my door scammers just sent me a email to get something else in time for Xmas yeah fell for it once not again hope you liked my reply scammers 😂😂😂 oh and didn’t get a refund either 😂😂😂 as for your reply please don’t chat crap to me the bank has no clue off any money going in my bank nor was it a credit card like you say on txt your full of crap be all end all am not hard up for it keep it but don’t spread your lies round me

December 28, 2021
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Hi Sasha I’m sorry to hear about your review, with regards to the additional information you have provided we can see that a refund of £359 was issued on the 4th of January 2021 due to a risk assessment which was carried out by our payment provider which suggested that the transaction may of been subject to fraudulent activity, The refund was issued to the card holder (visa ending: 6155) 4/01/2021

Our sincerest apologies for any inconvenience caused here, unfortunately when an order is flagged we are unable to deliver until our investigations are concluded, in this case we refunded the original transaction

All the relevant confirmation has just been forwarded again to the email address associated to the original order

Kindest regards
MotoX1

Rated 5 out of 5 stars

Brilliant service. Highly recommended

Brilliant service, highly recommended thanks we are made up. I purchased the revvi balance bike from these guys the quality is very good and it came well packaged I will definitely be recommending and returning in the future. Thanks again

November 3, 2022
Unprompted review
Rated 1 out of 5 stars

Scam company

Highly NOT recommended! I purchased Revvi 16 bundle , and the bike was never delivered! I contacted them by email asking fir any update regarding delivery they replied me back that the cancelled the order because they have delivery issues . The pint is that if I would not send them an email asking for details they would never contact me to let me know that they have issues with the Dleivery company ! After I asked for refund , they assured me that I will get the refund in 2/3 days , I got the refund after 8 days! If you check other comments from august , you will see that a lot of people had similar situation as me.
Don’t wats your time and money with this company!

October 4, 2022
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

I’m really sorry to hear about your review, I can see your order was placed on the 4th of October, after receiving correspondence from our delivery partners of the failed delivery we updated you straight away and processed a full refund (this was initiated on the 7th of October via PayPal) with confirmation sent to the email address ending Tatiana@gmail.com

Again our sincerest apologies for the inconvenience caused here and if you could please reconsider your feedback it would be greatly appreciated!

Kindest regards
MotoX1

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