MotoX1 Motocross ATV Reviews 

173
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I am re writing my review after motox1 have been in touch and fully resolved my issue. The customer service was great and got it all sorted out within a good time frame, which I am glad about as my so... See more

Rated 3 out of 5 stars

I preordered the 24inch revvi and I can’t fault the service at all, delivered before the delivery date and kept me inform all the way. The only thing is that when I order the 24inch new revvi is was o... See more

Rated 5 out of 5 stars

Had a very positive experience don’t listen to all the bad reviews they are usually just angry people who cannot understand that things happen in life and that we are not robots! My son loves his elec... See more

Rated 5 out of 5 stars

After an initial cancellation of order, I was gutted however. Cancelled for the right reason whilst issues with stock was being sorted. From the minute I re ordered I was kept updated. Quick responses... See more

Company details

  1. Sporting Goods Store
  2. Bicycle Store
  3. Motor Scooter Dealer
  4. Motorcycle Dealer
  5. Outdoor Sports Store

Written by the company

Viewing and Collecton on Appointment Established in 2014 MotoX1 has quickly grown to be one of the largest manufacturers and suppliers of motocross based products ranging from mini 49cc pocket bikes up to 250cc Dirtbikes/Pitbikes/Quad bikes within the UK, our aim is to supply the highest quality off road products at highly competitive prices!


Contact info

4.0

Great

TrustScore 4 out of 5

173 reviews

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4.0

All reviews

(173)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would! Bike came broken, no reply on emails & phone line apparently down so it says on the website. Ruined a 6year olds Christmas. Do not buy from this company!

December 25, 2023
Unprompted review
Rated 1 out of 5 stars

Quad faulty and not work my son been…

Quad faulty and not work my son been out on it 3/4 times and just stopped been sending emails and receiving no answers. Been trying to find a phone number and none available. Really wouldn’t recommend this company. Very upset little boy and left out off pocket for a quad that doesn’t work. Also payed for an extra 6 month warranty which also cost £50 on top off the price.

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

Small claims judged in my favour

So disappointed. Bike faulty, no drive and fluid leaking from gearbox. No reply to emails or messages.
Left with really upset little boy at Christmas and a huge hole in my finances. From the posts online I think I am just one of many customers.
Filed claim in smalls court company did not contest so judgment made in my favour.
They did not refund.

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY. STEAL YOUR MONEY

A few problems to list really, Bike came with plastics scratched through stickers too etc. the bike is bogging out due to a dirty carb! I’m a mechanic by trade so I know what I’m doing and what concerned me the most is the brake discs are warped, no amount of customisation with the pins will stop them from scraping.
Bike wrong colour also. And came without tool kit! Box was damaged upon delivery too! This is meant to be brand new! I’ve tried contacting customer service a few times and I understand it is Christmas but it’s been a while now and I’ve no reply but when contacting to enquire about a purchase they replied the same day.

I suppose this is what happens when you purchase cheap Chinese made bikes. It’s a shame really as I thought I got a bargain

Update 1st February!!! After numerous, and I mean numerous attempts at trying to contact this company it has resorted me contacting a solicitor who has gone ahead with the application at the small claims court due to them not replying. DO NOT USE THIS COMPANY AS THEY ARE A SCAM COMPANY WHO DROP SHIP FAULTY PRODUCTS AND DONT HONOR THE SATISFACTORY OR SAFE PRODUCT.

December 25, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a kdx50cc for my sons birthday…

Ordered a kdx50cc for my sons birthday which is 20th december. Placed my order on the 13th november on pre order for the 7th december. Apparantly it was shipped on the 15th december and showing as delivery fullfilled on the 18th december. Ive not received the bike and the postcode they have put on the delivery doesnt even exist as was going to drive there to see if its been delivered to wrong address. I received a message on friday 15th to confirm my delivery address which i did then every time i message the number now no reply. Ive left 3 voicemails no response and 11 emails with no reply. I understand they are busy due to christmas but that doesnt help me when they just ignire me. My son now has nothing to open on his 8th birthday thanks to motox1. I cant even give him his xmas presents for his birthday and the bike for xmas as i dont even know if it will be here by then. Also no tracking number or even a name of delivery company who is supposed to be dwlivering it to me. I hope they can see this and get in touch with me via phone. If this gets sorted asap then i will improve my rating but as it stands im not very happy at all understandably

December 20, 2023
Unprompted review
Rated 3 out of 5 stars

Mini motorbike

Yes it was okay, but I do think you need more information on shipping and they got the colour wrong. They had no blue left so we ordered green and got orange but once they received shipping it all went smoothly

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

No bike no info no customer service…

No bike no info no customer service refund

November 3, 2023
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Hi Aaron sorry to hear about your review, I have reviewed the information above and can see that a reply was sent to you as follows

9:21am
Hi Aaron , please see attached link for order updates. We will also be providing tracking details as soon as available

https://motox1.myshopify.com/blogs/christmas-delivery-notice/revvi-balance-bike-order-updates

The 50cc models are delivering from the 7th of December

Please confirm if you would like me to process the refund and cancel your order

Kindest regards
MotoX1

Rated 5 out of 5 stars

12 inch pink Revvi

I have ordered a 12 inch pink Revvi bike for my daughter and she absolutely loved it. Ended up upgrading it for her and she loved it even more! Definitely a great buy for young kids wanting to ride bikes!!

October 16, 2023
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Hi Jordan I’m sorry to hear about your review, I can see your email was sent this evening we have now replied to this query, please also be advised that we are posting live updates via the following link on our website for all pre orders.

We are currently dealing with an increased number of orders and emails and therefore are advising up to 24 hours for reply’s whilst we prioritize order fulfillment and delivery’s

Please see attached link for all latest updates

Tracking information will also be provided as soon as your item is dispatched

If you feel your issue has been dealt with please consider reviewing feedback:)

https://motox1.myshopify.com/blogs/christmas-delivery-notice/revvi-balance-bike-order-updates

Kindest regards
MotoX1

Rated 5 out of 5 stars

Ordered a revvi 16

Ordered a revvi 16. To be honest I can't fault the guys/ladies at motox1.
Order came within a week of ordering,
Was updated with order processing and delivery information.
Can't say on how the bike performs as it will be put away until my daughters birthday.
Battery charges fine.

Big thanks to the team at Motox1

November 3, 2023
Rated 1 out of 5 stars

Ordered my boy a mini Moto hear nothing…

Ordered my boy a mini Moto hear nothing back since October email them and had no reply. I hope this site isn't a scam. I reviewed 1 star but if I get my boys bike B4 Xmas I will change my review,till then I'm not happy

October 27, 2023
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Hey David I’m sorry to hear about your review, I’m searching through the emails but I can’t seem to see any previous emails from yourself so I’m sorry if you have been trying to contact us.

Please see attached link where you can find a link to our contact page, this is the best form of contact which is monitored everyday, we generally reply within 24hrs. In addition, on this page you can also find a link to pre order updates, here you will find updates delivery updates relating to your order.

I can see you have pre ordered the KXD 50cc dirt bike which is being delivered from the 7th of December

If you need any further information in the meantime please don’t hesitate to get back to me and I will respond as soon as possible

Link for contact page https://www.motox1-atv.co.uk/pages/contact-us

Link for pre order updates https://motox1.myshopify.com/blogs/christmas-delivery-notice/revvi-balance-bike-order-updates

Kindest regards
Laura
MotoX1

Rated 1 out of 5 stars

Haven’t received any confirmation or…

Haven’t received any confirmation or delivery date, trued to call but said wait 14days, it’s been 12 and this is the 3rd review I’ve been sent so thought I would answer

September 28, 2023
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Apologize to here about your review Michael, I have looked into this and can see your order has dispatched, email confirmation has been sent to your email but may have landed in your junk if you could please check so we can rectify this for next time

Please find attached your tracking information

PARCELFORCE - TY8583599

Kindest regards
MotoX1

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