Had a shocking experience with the previous owners. No customer service and faulty goods. HOWEVER new owners have now taken over and they actively contacted me to resolve the issue. It was prompt and... See more
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See what reviewers are saying
I am re writing my review after motox1 have been in touch and fully resolved my issue. The customer service was great and got it all sorted out within a good time frame, which I am glad about as my so... See more
I preordered the 24inch revvi and I can’t fault the service at all, delivered before the delivery date and kept me inform all the way. The only thing is that when I order the 24inch new revvi is was o... See more
Had a very positive experience don’t listen to all the bad reviews they are usually just angry people who cannot understand that things happen in life and that we are not robots! My son loves his elec... See more
Company details
Written by the company
Viewing and Collecton on Appointment Established in 2014 MotoX1 has quickly grown to be one of the largest manufacturers and suppliers of motocross based products ranging from mini 49cc pocket bikes up to 250cc Dirtbikes/Pitbikes/Quad bikes within the UK, our aim is to supply the highest quality off road products at highly competitive prices!
Contact info
Warrington, United Kingdom
- www.motox1-atv.co.uk
4.1
Great
174 reviews
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I purchased 2 bikes that they didn't…
I purchased 2 bikes that they didn't have in stock but never told me then it took 5 weeks to get my money back.
April 25, 2022
Trying to communicate with them is like…
Trying to communicate with them is like talking to a brick wall 😂
April 21, 2022
Not received my order
Not received my order, had no updates since purchasing. Money out of my account!
One reply to my email about my delivery enquiry then had nothing else! So no further forward….
April 11, 2022
I ordered a quad bike for my sons…
I ordered a quad bike for my sons birthday and upon receiving the bike in time the brake cable had snapped after several emails sent they finally replied and said they would send another one out almost two weeks later and several more emails being sent the replacement cable turned up All the delays meant my son couldn't use his quad bike on his birthday or for a few weeks after which he was completely gutted and upset about the company did say they would refund the delivery charge as a way off an apology but I have not received such refund and have sent countless emails regarding it to just be ignored and not even get a reply I just hope there are no more problems with the quad bike as these people do t reply to emails or stick to what they say definitely would not reccomend
March 2, 2022
Not happy took forever to deliver and…
Not happy took forever to deliver and sent wrong quad bike..!!!
February 20, 2022
Happy now 😀
Updated review:
The product is great! Easy to assemble, and all the tools required.
I got my son the 50cc Mini Dirt Bike KXD01 PRO - he is a tall 6 year old and the bike is a good fit for him.
Looks really good.
Only issue I had with the service was a late delivery, originally they said it would be here within a week, it did take nearly 2 weeks to arrive but I got a text apologising for the delay.
Only thing I really had an issue with was a delay in communication- but that seems to be normal for even large companies at the moment with covid so I do understand.
Thanks for the service I will be returning!
February 15, 2022
The bike itself is brilliant
The bike itself is brilliant, the only problem I have found is the wiring is wrong when it's turned on its actually off and vice versa other than that no problem great service and good bike
February 9, 2022
Smooth transaction and quick delivery
February 3, 2022
Seen the negative reviews and i'll…
Seen the negative reviews and i'll admit was abit worried. Thought id give it a chance, ordered on Sunday, arrived Thursday, always replied to emails within 24 hours. Had a text with tracking info and time. Bikes brilliant the boy loves it, overall very happy.
January 21, 2022
To all staff at moto c1 thanks for a…
To all staff at moto c1 thanks for a very professional service and would recommend you to anyone or new customer happy new year godbless and thanks once again
January 7, 2022
Reply from MotoX1 Motocross ATV
Thanks very much for the review!
Kind regards
Adam
MotoX1
Very pleased with the bike thank you…
Very pleased with the bike thank you Adam. It arrived 2 days later than expected but reassurance given after reading poor reviews. Always replied to my emails and was professional. Thanks again!
December 21, 2021
Unprompted review
Reply from MotoX1 Motocross ATV
Thanks very much for the review!
Kind regards
Adam
MotoX1
Christmas order
Ordered for Christmas, had confirmation next day and bikes arrived today.
No issues, would order again 👍
Ciaran
December 17, 2021
Unprompted review
Reply from MotoX1 Motocross ATV
Thanks very much for the review!
Kind regards
Adam
MotoX1
I waited over a month for my purchase…
I waited over a month for my purchase with no communication from this company.
December 17, 2021
Reply from MotoX1 Motocross ATV
Our sincerest apologies for the inconvenience caused due to the delays over the Christmas period, Unfortunately we had a very limited team due to staff isolations and there was many delays across the freight network due to shortages as widely reported across the news in relation to Covid-19
Im really sorry to hear that your order was effected by this. I can confirm that all failed deliveries have now been refunded in full and active deliveries are now all completed.
We look forward to starting the new year with a full team, As a goodwill gesture we have attached a 15% discount to your active account for any future order which you may have during this 'hopefully more positive' new year!
Again, our sincerest apologies for the inconvenience caused,
Kindest Regards.
Stay Safe.
MotoX1
Don't give information on delivery…
Don't give information on delivery date.just wait and it might turn up
December 16, 2021
Reply from MotoX1 Motocross ATV
Our sincerest apologies for the inconvenience caused due to the delays over the Christmas period, Unfortunately we had a very limited team due to staff isolations and there was many delays across the freight network due to shortages as widely reported across the news in relation to Covid-19
Im really sorry to hear that your order was effected by this. I can confirm that all failed deliveries have now been refunded in full and active deliveries are now all completed.
We look forward to starting the new year with a full team, As a goodwill gesture we have attached a 15% discount to your active account for any future order which you may have during this 'hopefully more positive' new year!
Again, our sincerest apologies for the inconvenience caused,
Kindest Regards.
Stay Safe.
MotoX1
Still not received my child’s Christmas…
Still not received my child’s Christmas present, they have no phoneline and not answering my emails
December 16, 2021
Reply from MotoX1 Motocross ATV
Our sincerest apologies for the inconvenience caused due to the delays over the Christmas period, Unfortunately we had a very limited team due to staff isolations and there was many delays across the freight network due to shortages as widely reported across the news in relation to Covid-19
Im really sorry to hear that your order was effected by this. I can confirm that all failed deliveries have now been refunded in full and active deliveries are now all completed.
We look forward to starting the new year with a full team, As a goodwill gesture we have attached a 15% discount to your active account for any future order which you may have during this 'hopefully more positive' new year!
Again, our sincerest apologies for the inconvenience caused,
Kindest Regards.
Stay Safe.
MotoX1
Reply from MotoX1 Motocross ATV
Thanks very much for the review!
Kind regards
Adam
MotoX1
Very bad
Very bad, never received my item very poor customer service, if any, poor excuses also been to the buisness address and it doesn’t exist AVOID these if you value your time and money
December 3, 2021
Reply from MotoX1 Motocross ATV
Our sincerest apologies for the inconvenience caused due to the delays over the Christmas period, Unfortunately we had a very limited team due to staff isolations and there was many delays across the freight network due to shortages as widely reported across the news in relation to Covid-19
Im really sorry to hear that your order was effected by this. I can confirm that all failed deliveries have now been refunded in full and active deliveries are now all completed.
We look forward to starting the new year with a full team, As a goodwill gesture we have attached a 15% discount to your active account for any future order which you may have during this 'hopefully more positive' new year!
Again, our sincerest apologies for the inconvenience caused,
Kindest Regards.
Stay Safe.
MotoX1
I ordered a 140cc pit bike and a 50cc…
I ordered a 140cc pit bike and a 50cc mini quad and it’s been 2 week and not heard anything not even a tracking number so not sure when they will come if u don’t hear owt in the next 2 week I will be trying to cancel them cause they are ment to be for Christmas.. joke really I wouldn’t recommend
to anyone
33 days later..
They have delivered the bike today and they have sent a 125cc instead of a 140cc which I originally ordered I’ve had the bike built and found out after, the bike as come with damaged paint work down to steel
December 3, 2021
Reply from MotoX1 Motocross ATV
Our sincerest apologies for the inconvenience caused due to the delays over the Christmas period, Unfortunately we had a very limited team due to staff isolations and there was many delays across the freight network due to shortages as widely reported across the news in relation to Covid-19
Im really sorry to hear that your order was effected by this. I can confirm that all failed deliveries have now been refunded in full and active deliveries are now all completed.
We look forward to starting the new year with a full team, As a goodwill gesture we have attached a 15% discount to your active account for any future order which you may have during this 'hopefully more positive' new year!
Again, our sincerest apologies for the inconvenience caused,
Kindest Regards.
Stay Safe.
MotoX1
This is tricky to write as I still have…
This is tricky to write as I still have not received the bike, nor have I had any communications from the company other than 2 requests to write a review.
I have sent 2 emails asking for a delivery update and no response! From a customer service point of view I have so far received nothing.. hence my 1star review. I wait in hope to revive my review having actually received my daughters bike……
December 3, 2021
Reply from MotoX1 Motocross ATV
Our sincerest apologies for the inconvenience caused due to the delays over the Christmas period, Unfortunately we had a very limited team due to staff isolations and there was many delays across the freight network due to shortages as widely reported across the news in relation to Covid-19
Im really sorry to hear that your order was effected by this. I can confirm that all failed deliveries have now been refunded in full and active deliveries are now all completed.
We look forward to starting the new year with a full team, As a goodwill gesture we have attached a 15% discount to your active account for any future order which you may have during this 'hopefully more positive' new year!
Again, our sincerest apologies for the inconvenience caused,
Kindest Regards.
Stay Safe.
MotoX1
I've not received my item yet
November 28, 2021
Reply from MotoX1 Motocross ATV
Thanks very much for the review!
Kind regards
Adam
MotoX1
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