MotoX1 Motocross ATV Reviews 

174
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Had a shocking experience with the previous owners. No customer service and faulty goods. HOWEVER new owners have now taken over and they actively contacted me to resolve the issue. It was prompt and... See more

Rated 5 out of 5 stars

I am re writing my review after motox1 have been in touch and fully resolved my issue. The customer service was great and got it all sorted out within a good time frame, which I am glad about as my so... See more

Rated 3 out of 5 stars

I preordered the 24inch revvi and I can’t fault the service at all, delivered before the delivery date and kept me inform all the way. The only thing is that when I order the 24inch new revvi is was o... See more

Rated 5 out of 5 stars

Had a very positive experience don’t listen to all the bad reviews they are usually just angry people who cannot understand that things happen in life and that we are not robots! My son loves his elec... See more

Company details

  1. Sporting Goods Store
  2. Bicycle Store
  3. Motor Scooter Dealer
  4. Motorcycle Dealer
  5. Outdoor Sports Store

Written by the company

Viewing and Collecton on Appointment Established in 2014 MotoX1 has quickly grown to be one of the largest manufacturers and suppliers of motocross based products ranging from mini 49cc pocket bikes up to 250cc Dirtbikes/Pitbikes/Quad bikes within the UK, our aim is to supply the highest quality off road products at highly competitive prices!


Contact info

4.1

Great

TrustScore 4 out of 5

174 reviews

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4.1

All reviews

(174)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

Shameful

Awful experience was promised 48 delivery which turned to four weeks, luckily for me i found out the guys number to then be told by revvi they had no order from moto x1. Should be ashamed of yourself

REPLY: no, you stated that there was a back log, not that you hadnt even processed my order, REVVI knew nothing about my order and the only reason you was able to discuss anything with me is because i found your girlfriends phone number. Funny how you can send a text 1 hour later from a review, but it takes me to find your personal details for updates about my order. Absolutely ridiculous. Being ran my a immature lad.

November 27, 2021
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Hi Megan, I’m sorry to hear about your review, however as previously discussed we had advised that your colour option was on back order and would be processed for delivery before the 15th of December.

We apologies for
The inconvenience caused here due to the delays, As you are aware this order has now been cancelled and a full refund has been carried out

Kindest regards
MotoX1

Rated 1 out of 5 stars

Shocking customer service

Shocking customer service
Faulty products
Wouldn’t recommend to anyone.

November 19, 2021
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Our sincerest apologies for the inconvenience caused due to the delays over the Christmas period, Unfortunately we had a very limited team due to staff isolations and there was many delays across the freight network due to shortages as widely reported across the news in relation to Covid-19

Im really sorry to hear that your order was effected by this. I can confirm that all failed deliveries have now been refunded in full and active deliveries are now all completed.

We look forward to starting the new year with a full team, As a goodwill gesture we have attached a 15% discount to your active account for any future order which you may have during this 'hopefully more positive' new year!

Again, our sincerest apologies for the inconvenience caused,

Kindest Regards.
Stay Safe.
MotoX1









Rated 5 out of 5 stars

Great products for all your outdoor fun

This is not the first time i have used this Company, they have always been very helpful and i have never had any issues with the products i have purchased. Highly recommend them

November 8, 2021
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for the review!

Kind regards
Adam
MotoX1

Rated 5 out of 5 stars

100% recommend

Brilliant service. Ordered a bike it turned out to be out of stock. Was emailed straight away and got the whole thing sorted. Would 100% recommend

November 2, 2021
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for the review!

Kind regards
Adam
MotoX1

Rated 1 out of 5 stars

no response

have emailed several times, used the online form several times with no response. There is no phone number on the web site and I've been to the address on the site and its not branded up and says "mono support" over the metal shutter door. Red flags unfortunately

November 1, 2021
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Hi there, I’m really sorry to hear about this. Can I please ask that you submit your query via the online contact form and I will see that your issue is rectified, please leave your order number as reference Please be advised that we are currently advising up to 24 hours for replies as we currently have a very limited team due to the recent circumstances and staff isolations.

Please be advised, We are currently operating primarily online and offering a delivery service, we are not open to the general public at this time.

Our sincerest apologies for the inconvenience caused here

Kindest regards
MotoX1

Rated 1 out of 5 stars

Really poor service

Really poor service. Never answer your emails etc. I am still waiting for a response! I now would like a full refund for all the stress this has caused! Never again

October 25, 2021
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Hi there, I’m really sorry to hear about this. Can I please ask that you submit your query via the online contact form and I will see that your issue is rectified, please leave your order number as reference

Please be advised that we are currently advising up to 24 hours for replies as we currently have a very limited team due to Isolations

Our sincerest apologies for the inconvenience caused here

Kindest regards
MotoX1

Rated 5 out of 5 stars

General - delivery

Thankyou for the speedy delivery of the torqie 24v monkey bike. This has not been opened yet as it’s a Christmas present for my 3year old daughter who is mad about bikes. Anything two wheels lol. I’ve seen lots of videos on this bike and i am hoping for a good reaction from Her on Christmas mornimg, which I am pretty sure it will be, amazing that it comes with two speed settings and stabilisers. So it’s just going to be a case of get on and go. I will update this review once opened and used.
Kind regards

Shane Thacker

October 21, 2021
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for the review!

Kind regards
Adam
MotoX1

Rated 5 out of 5 stars

I brought a torqi for my son second…

I brought a torqi for my son second birthday he aboustly loves it would highly recommend this product

October 10, 2021
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for the review!

Kind regards
Adam
MotoX1

Rated 5 out of 5 stars

Ordered the stomp z3 140cc originally…

Ordered the stomp z3 140cc originally but they emailed me saying that they hadn’t updated the website and it was out of stock. But however instead they offered to give me the new Moto x1 YX-140R 140cc at the exact same price the stomp was discounted for although I’ve had to wait till the bike gets released in early October I must say it’s definitely going to be worth the wait thanks so much mate and I will definitely buy from you again in the future

September 28, 2021
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for the review Brodie, No problem at all! :)

Kind regards
Adam
MotoX1

Rated 5 out of 5 stars

An excellent customer experience…

An excellent customer experience couldn’t get the bike I wanted so was offered a better model for same price couldn’t ask for a more
Professional service

July 23, 2021
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for your feedback it’s greatly appreciated!

Kind regards
Adam
MotoX1

Rated 5 out of 5 stars

Excellent customer service I can't…

Excellent customer service I can't fault them on anything. As for the motorbike I can not fault it,its amazing. The costing was reasonable and I would recommend MotoX1 Motocross ATV for your needs

July 14, 2021
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for your feedback denise it’s greatly appreciated!

If you need anything just let me know :)

Kind regards
Adam
MotoX1

Rated 5 out of 5 stars

Very good

Very good
Quick and easy to buy recommend any body

July 8, 2021
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks very much for your feedback it’s greatly appreciated!

Kind regards
Adam
MotoX1

Rated 5 out of 5 stars

Had a few issues with the bike wasn’t…

Had a few issues with the bike wasn’t their fault but Went above and beyond to help me get it sorted Adams a lovely bloke and will help you get every step of the way! I’d recommend buying from this company you’re in good hands! 5***

July 2, 2021
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Thanks a lot for your feedback, it’s greatly appreciated!

Any issues just let me know and I’ll be happy to help,

Enjoy!

Adam
MotoX1

Rated 1 out of 5 stars

So last week I had ordered 140cc…

So last week I had ordered 140cc pitbike to Northern Ireland. Was really excited, couldn't wait to get on it. And last night I get 2 emails from them stating they Don't deliver to Ireland, yet am not part of Ireland, I live in North, and my refund. That's it! I had bought few extra things to get prepared for the bike boots, helmet etc. And then I get this. Absolutely devastated. Other review on this STATES that they Deliver to Northern Ireland, but yet couldn't deliver to me for some reason. I really don't understand what the issue here is! You think you'd want the business but 🤷🤦‍♂️

June 22, 2021
Unprompted review
MotoX1 Motocross ATV logo

Reply from MotoX1 Motocross ATV

Hi there I’m really sorry to hear about this but yes unfortunately due to the recent circumstances our courier partners are currently not providing delivery to Ireland at this time.

Our sincerest apologies for the inconvenience caused here

Kindest regards
MotoX1

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