Had a shocking experience with the previous owners. No customer service and faulty goods. HOWEVER new owners have now taken over and they actively contacted me to resolve the issue. It was prompt and... See more
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See what reviewers are saying
I am re writing my review after motox1 have been in touch and fully resolved my issue. The customer service was great and got it all sorted out within a good time frame, which I am glad about as my so... See more
I preordered the 24inch revvi and I can’t fault the service at all, delivered before the delivery date and kept me inform all the way. The only thing is that when I order the 24inch new revvi is was o... See more
Had a very positive experience don’t listen to all the bad reviews they are usually just angry people who cannot understand that things happen in life and that we are not robots! My son loves his elec... See more
Company details
Written by the company
Viewing and Collecton on Appointment Established in 2014 MotoX1 has quickly grown to be one of the largest manufacturers and suppliers of motocross based products ranging from mini 49cc pocket bikes up to 250cc Dirtbikes/Pitbikes/Quad bikes within the UK, our aim is to supply the highest quality off road products at highly competitive prices!
Contact info
Warrington, United Kingdom
- www.motox1-atv.co.uk
4.1
Great
174 reviews
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Do not buy from this lot.
March 20, 2021
Unprompted review
Reply from MotoX1 Motocross ATV
Hi Paul, Im sorry to hear about your review, However we cant seem to see an order relating to your name or any email correspondence. can you please advise the reason behind your feedback and i will see that this is looked into for you.
CCJ to get our money back!!!!!
bought a z20 49cc quad bike for my son. We have had nothing but issues. It would cut out when throttle is released and fuel would leak from the carburettor. This company has ignored multiple emails, messages and calls. We ended up taking the bike to a mechanic who gave it the once over and found the float in the carburettor was installed upside down. amazing this company would not sell items that work straight away and which require further immediate attention and costs. However upon this the engine broke totally after 5 minutes of use. Eventually the company responded after ignoring us for many months they said they sent us a £50 goodwill gesture and thats all were getting (bike cost £270 plus mechanic costs on top of that to try to get it working). They said it is not their fault and is the responsibility of the supplier. They now wont even respond to messages or emails.
UPDATE (in response to reply): Eventaully after requesting a full refund to be continuosly ignored again. We decided to apply to for County Court Judgement (CCJ) process. Which was paid almost immedaitely. We were still out of pocket the costs for this and the costs for the mechanic. It should be noted the £50 refund was only provided 4 months. We should not have to pay for new engines for new bikes that have literally ran for minutes. The owner of this company needs to wake up and address his customer policy.
January 29, 2021
Unprompted review
Reply from MotoX1 Motocross ATV
Hi there I'm really sorry to hear about this, I have looked into this for you and can see that an initial parts replacement was offered under the manufactures parts warranty in order to rectify your issue. A further £50 was then issued as a goodwill gesture in order to cover labour incurred in replacing the defective part. I hope your fault has now been rectified. Unfortunately i cant seem to see an email trail relating to your order/ Name. If you would like to send an email to us directly at motocross1-atv@hotmail.co.uk and I would be grateful if you could leave your order number so that I can follow up with you regarding this.
Our sincerest Apologies for the inconvenience caused due to the recent delays with our correspondence, we have recently had a high increase in sales and emails with limited staff.
If you are satisfied that your issue has been rectified please consider reviewing your feedback, Any further issues please don't hesitate to get in touch and i will see that it is rectified for you
Kindest Regards
MotoX1
Wow what a Micky mouse outfit.ive tried…
Wow what a Micky mouse outfit.ive tried with you I really have I didn’t want to put this.
Thanks for the lemon you sold us.
Bikes still sat with nil hours on it .nice ornament.
Tried to get in touch with you numerous times cheers for ignoring us .
Partner bought this for a gift more trouble than it is worth.
You never ordered the pre order so had to chase that .should of just gone on made in China and bought 1 myself.saved £400.00 plus no communication at all like your afraid to speak or something.liberty.
I’m gunna put it out to every biker and his dog just how it all went with you terrible.so the bike won’t run got new bigger wheels from you which I had to chase and wait for then all the emails to and throw . Numerous things wrong with it.i would of done better getting a second hand bike .seriously it’s a piece of junk.
Enjoy your £800.00 lads because karma is a b .sad I’ve had to put this but it is what it is
October 3, 2020
Unprompted review
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