I needed to arrange an MOT at short notice. It was easy to arrange, we were notified when the MOT was finished and constructive advice given on any advisories. Friendly service, would use again
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly Staff, clean tidy waiting area and dealt with my MOT bang on the appointment time so no waiting unnecessarily..
Fantastic service from these people, who managed to fit me in with an almost impossibly short lead-time. Sadly, seemingly scheduled to close around March 2022, and I really hope there will be a last-m... See more
Easy booking online, great customer service, drop off and pickup timing really reliable, good price, very helpful in explaining any advisories or issues (independent viewpoint). Would go there every t... See more
Company details
Written by the company
Avoid unnecessary repair costs with us.
Contact info
2 Desborough Avenue, HP11 2RN, High Wycombe, United Kingdom
- 01494 536415
- high.wycombe@motstop.com
- www.motstop.com
4.9
Excellent
232 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy to get the MOT done
Quick and easy to get the MOT done. Good place and nice service
October 16, 2020
Absolutely brilliant service
Absolutely brilliant service. The guys are really helpful and friendly. I highly recommend them.
October 13, 2020
Good friendly service
Good friendly service. Easy to park up. Always use them for my MOT.
October 9, 2020
Smooth and efficient from booking to…
Smooth and efficient from booking to completion. Very friendly and couldn't have been more helpful. I can't think of any improvements to the service that they provided.
October 7, 2020
great customer service and staff
October 6, 2020
Unprompted review
Quick and Easy
Quick and Easy, I dropped the car and in 30 minutes it was done.
October 5, 2020
Unprompted review
Quick and easy.
September 29, 2020
Unprompted review
Reply from MOTSTOP
We're really grateful for your feedback and glad you had a positive experience.
Thank you for choosing MOTSTOP 👍
Reply from MOTSTOP
Hi Steve, Thanks for your review!
We're glad to be of service 😊
Guys were really helpful
Guys were really helpful, got me in to an earlier slot as I was very early. Always helpful, quick and efficient. Thanks!
September 24, 2020
Unprompted review
Reply from MOTSTOP
Hi Tim,
Thank you for taking the time to leave us your review and for your kind words.
We're glad you were pleased!
Very bad experience…
Very bad experience...
Very bad experience last MOT they recording an issue that doesn't exist after bring then Van to the Garage and now very microscopic so if you got and old car it is preferable don't do the MOT in this place just buy a new one...
After the above paragraph they reply to me (see down).
So let me tell you that I didn't refuse to pay and any aggressive or abussive behaviour happened. I just asked if I could have the opportunity to go to another MOT ( less stricted and microscopic before you record the enormous minir advisories list on the computer) just looking for a 2nd opinion because any of those suddenly minor faults were saw in my first MOT year.
As a very experienced driver I fully understand if something is broken it must be replaced but unfortunately you didn't give me the opportunity to show me that fault properly and it was my 3rd MOT with you not the 2nd one. I do not recommend your MOT service to anyone.
Thank you
Furthermore after repair and put a new spring they refuse to produce the re-test telling me it is because my rating post.
Unfortunately or fortunately for all future customers they showed what such of unprofessional and discriminatory staff they are toward customers just because have different approach of an issue and left a bad rate here.
So please be very cautious if you go and avoid that bunch...
September 23, 2020
Unprompted review
Reply from MOTSTOP
Dear Jose,
I’m sorry that you've had a negative experience.
Because this is very unusual I have taken the opportunity to investigate the issue you raised by reviewing records of your MOT test, CCTV of your visit and by speaking with the staff who were on duty at the time. I have also heard from another local garage whom you recently approached regarding repairs to your van. In so doing I've looked for any area which we could have provided a better service to you.
It would seem that you were very unhappy after your vehicle failed the MOT test and as a result you initially refused to pay the MOT test fee. This is not acceptable as the fee is payable regardless of the outcome.
Please note that we have no hidden agenda and we do not “write off” anybody's vehicle. We see several hundred vehicles each week, many much older than yours and most far better maintained.
Our only function is to provide safety testing in accordance with the regulations set by the Driver and Vehicle Standards Agency (DVSA). Where a vehicle is inspected and found to be unroadworthy, it will fail the MOT test. For the safety of other road users, if you wish to continue using such a vehicle on a public road then you must have the faulty component repaired. This is the purpose of the MOT testing scheme.
You know this as since you acquired your van in 2018 you have brought it to us twice before for MOT testing. Each time it has failed the MOT on a safety critical item and required immediate repair.
Your Ford Transit has now travelled 244,569 miles and it's reasonable to expect that some components will have reached the end of their serviceable life and require replacement.
As it happens only one major defect was identified on your vehicle this year, a cracked suspension spring. Any crack in any suspension component is cause to fail the MOT test (however big or small) as it represents a weakening of that part compared to when it was new, placing it at too great a risk of failure on the public highway to be acceptable.
You can appeal an MOT test result if you think it's wrong. Details of the official MOT appeals process can be found here https://www.gov.uk/government/publications/complain-about-an-mot
At this time we are aware that COVID-19 and other external pressures can cause a great deal of stress and anxiety for motorists. However;
Kindly note that aggressive or abusive behaviour toward our staff will not be tolerated.
MOTSTOP
Easy and convenient
Easy to book a convenient slot online. The service was good during my actual visit. Have been going there for several years now. Can’t fault MOTSTOP.
September 21, 2020
Unprompted review
Reply from MOTSTOP
Hi Robert, thank you for your review.
We are always glad to hear from happy customers!
I take all my cars to motstop.
I take all my cars to motstop. They only do mot's, so they are not tempted to find anything wrong in order to make money from their clients. They are always fair and flexible. They give your car a free re-test, if something needs doing, so you have time to fix it. A very good service.
September 18, 2020
Unprompted review
Reply from MOTSTOP
Dear Graham,
Thanks for leaving your comments. We really appreciate the feedback and I'm glad you continue to have a positive experience!
Excellent customer service
Excellent customer service.
Quick and easy
Would definitely recommend and use again.
September 12, 2020
Unprompted review
Reply from MOTSTOP
Thanks for leaving us a 5* review Rachael,
we really appreciate the positive feedback!
Excellent professional service as…
Excellent professional service as always. Mot booked for 8.30 and as always prompt start and finished by 9, even had a hot coffee brought into reception for me.
Polite courteous staff who always have time for you. Have used them for the past 20+ years and hopefully will do for another 😳.
Thanks MOTSTOP.
September 10, 2020
Unprompted review
Reply from MOTSTOP
Thank you for taking the time to leave a review and for your kind words, we really appreciate it.
We're happy to have been of service over the past 20 years and glad you were pleased!
Great service
Great service, arrived and MOT commenced immediately, 30 minutes all done.
September 9, 2020
Unprompted review
Reply from MOTSTOP
Thank you for leaving a 5* review!
We're really grateful for your feedback and glad you had a positive experience.
Thank you for choosing MOTSTOP
Have used them from when they first…
Have used them from when they first started in high Wycombe. Excellent service.
September 9, 2020
Unprompted review
Reply from MOTSTOP
Thank you for taking the time to leave a review and for your kind words.
We're really happy to have been of service over so many years!
Excellent customer service
Excellent customer service. Booking system works well, plus receive appointment reminders beforehand. Highly recommended.
September 6, 2020
Unprompted review
Reply from MOTSTOP
Thank you for taking the time to leave us your review, and for your kind words.
We're glad you were pleased!
The place to go if you don’t want to get ripped off
Always use these guys for all my vehicles, won’t stitch you up for extra work as they don’t do the repairs, having been in the motor trade & knowing how it works in some garages this is the way to go.
August 30, 2020
Unprompted review
Reply from MOTSTOP
Dear Brandon,
Thanks for taking the time to write a review,
We're always happy to hear from satisfied customers and glad you had a positive experience!
Perfect
Perfect , car went in for MOT exactly on time, garage is spotless clean & mechanics are professional & friendly, have recommended to others, only MOT’s are done there so there’s no hidden agenda, the vehicle either passes or fails, 2nd year I’ve used, also send a MOT reminder, which is very helpful. Will be back
August 28, 2020
Unprompted review
Reply from MOTSTOP
We're really grateful for your feedback and glad you had a positive experience.
Thank you for choosing MOTSTOP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.