Mott & Bow Reviews 12,355

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers express mixed opinions regarding the product quality and fit, with some praising the material and comfort, while others find inconsistencies in sizing and fabric. The ordering process also receives varied feedback, with some finding it easy and others experiencing issues. However, some people were dissatisfied with the return policy, citing difficulties with exchanges and the lack of refunds, which can lead to additional costs. Delivery services also present a mixed picture, with some customers reporting slow shipping and issues with tracking or receiving their packages.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the quality, fit, and feel of items... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent material quality,... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Return policy

Reviewers highlight negative aspects of the return policy. Many customers express frustration with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many praise quick delivery,... See more

Based on these reviews

Rated 4 out of 5 stars

Jeans fit pretty well. The color that I received it darker than what's on the website. Jean varieties on the website is confusing since there are so many varieties. I recommend adding descriptio... See more

Rated 4 out of 5 stars

The website is fine. The product is good. My issue is with the ‘garbage’ ads and offers when I was about to make the purchase. I accidentally opted into a Customer Program with an annual fee that I di... See more

Rated 3 out of 5 stars

Not crediting back the original payment is unacceptable. Had I known that I would have never ordered. Yes, I know it was buried in the fine print somewhere but it's still wrong. I will not order from... See more

Rated 3 out of 5 stars

I really like your product, in fact there are four pairs of Mott and Bow pants hanging in my closet but here’s how my current purchase experience unfolds. After receiving and trying on, I wanted... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Elevated, premium jeans, tees and shirts you'll want to live in. We, uniquely, offer fair pricing for the best quality basics. Opt in to our free home try-on program.


Contact info

3.5

Average

TrustScore 3.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I ordered 2 pairs of jeans

I ordered 2 pairs of jeans, identical style. They both have my correct size on the jeans.
One pair fits like it should, the other pair is not even close…completely different size in actuality. This is exactly why I dislike mail order purchasing….

April 26, 2026
Rated 1 out of 5 stars

Additional $126 in Fees

With basically no notice or warnings, I received a notice from Canada Post that I needed to go to their location and pick up the two pairs of jeans I ordered. I was very surprised to find out I needed to pay an additional $126 just to pick them up. In total I ended up paying about $300 for two pairs of jeans. My issue was NOT being warned about these extra charges. I emailed them (Mott & Bow) but received no reply.

April 19, 2026
Rated 1 out of 5 stars

Poor quality, Refunds not offered.

Received tees-, thin, flimsy fabric was a complete disappointment. As I attempted to concern I discovered refunds were not offered, only store credit. Given the poor quality of the goods I am not interested in receiving anything else from Mott & Bow and feel as though I am the victim of a bait and switch scam. Will strive to dissuade others from the same experience.

April 27, 2026
Rated 3 out of 5 stars

Good - but who is measuring

Material is great as always; however the last four pairs I have ordered are all about one to one and a half inches longer than the first pair I ever ordered even though they are supposed to be the same length and are all slim fit style. Which means extra money spent to tailor a pair of supposedly higher end jeans.

April 27, 2026
Rated 2 out of 5 stars

The website itself was not as much of…

The website itself was not as much of an issue as the product itself. One of the T-shirts I ordered did not hold its size after I have washed it. Very disappointing! Especially for the price point! It is so short that it would not begin to cover my mid drift.

April 20, 2026
Rated 5 out of 5 stars

Replaced my entire inventory of TRUE CLASSICS with MOTT & BOW T’S !!!

I was waiting for my package of tshirts to arrive so that I could try one on. The drigger for the long torso that has the curved bottom. Perfect look, feel & fit. I immediately ordered another 6-pack & took my slightly used TRUE CLASSICS (12 T’s) & ‘gifted’ all of them to my younger son with a shorter torso because I knew my next Mott & Bow order would arrive before my next laundry day.

April 20, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look