Mott & Bow Reviews 12,352

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers express mixed opinions regarding the product quality and fit, with some praising the material and comfort, while others find inconsistencies in sizing and fabric. The ordering process also receives varied feedback, with some finding it easy and others experiencing issues. However, some people were dissatisfied with the return policy, citing difficulties with exchanges and the lack of refunds, which can lead to additional costs. Delivery services also present a mixed picture, with some customers reporting slow shipping and issues with tracking or receiving their packages.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the quality, fit, and feel of items... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent material quality,... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Return policy

Reviewers highlight negative aspects of the return policy. Many customers express frustration with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many praise quick delivery,... See more

Based on these reviews

Rated 4 out of 5 stars

Jeans fit pretty well. The color that I received it darker than what's on the website. Jean varieties on the website is confusing since there are so many varieties. I recommend adding descriptio... See more

Rated 4 out of 5 stars

The website is fine. The product is good. My issue is with the ‘garbage’ ads and offers when I was about to make the purchase. I accidentally opted into a Customer Program with an annual fee that I di... See more

Rated 3 out of 5 stars

Not crediting back the original payment is unacceptable. Had I known that I would have never ordered. Yes, I know it was buried in the fine print somewhere but it's still wrong. I will not order from... See more

Rated 3 out of 5 stars

I really like your product, in fact there are four pairs of Mott and Bow pants hanging in my closet but here’s how my current purchase experience unfolds. After receiving and trying on, I wanted... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Elevated, premium jeans, tees and shirts you'll want to live in. We, uniquely, offer fair pricing for the best quality basics. Opt in to our free home try-on program.


Contact info

3.5

Average

TrustScore 3.5 out of 5

12K reviews

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Rated 2 out of 5 stars

Maybe these T-shirts might suit…

Maybe these T-shirts might suit someone, but not me. I'm taller (189 cm - which is not too much) and even if you choose the XXL size, the T-shirts are still very short. When you raise your arms, your entire stomach is visible. I don't understand why companies that deal with this can't also have an "extended length" option. Another negative for me is that the T-shirts are very thin.

April 27, 2026
Rated 1 out of 5 stars

I wanted to return the jeans because they do not fit me properly

I wanted to return the jeans because I do not like the fit. Only at that time did I find out 1. That I can only return for a credit and 2. That the cost to return them was at least £27. I then exchanged about 6 emails with a person (maybe a bot) in your customer service who did not address my issue . I will never order anything from your company again

April 27, 2026
Rated 1 out of 5 stars

I was very disappointed

I was very disappointed. Even though the sizing is labelled 32x30 slim fit, the pants were more like 36x34. I was swimming in the jeans. It’s really unfortunate the jeans were a let down, I thought I discovered a special brand as I am a very loyal repeat customer. I have returned my jeans and hope the return experience won’t continue to disappoint.

April 15, 2026
Rated 1 out of 5 stars

Never received the T Shirt I ordered

Never received the T Shirt I ordered. Emailed twice and got auto replies each time and told (on auto) to wait 24 hours. Feel disappointed and a bit fobbed off. Still waiting to hear (48 hours and counting) if there will be a replacement sent or a refund. Note, this was for a Birthday too, so it’s a double disappointment really.

April 24, 2026
Rated 5 out of 5 stars

Exchange attempts didn't work!

I ordered a pair of slim fit jeans fir my husband. They were great color and quality but fit was baggy in the legs. SO, I paid the fee to return the slims and waited to receivethe refund gift card. I immediately cashed it in to make a separate order for a pair of skinny jeans. They have nor arrived yet, but we are hopeful! In all of this, the inability to make an EXCHANGE transaction complicated my life. Thanks for asking! - CCH

April 19, 2026
Rated 1 out of 5 stars

I have purchased pants from this…

I have purchased pants from this company before. And they fit great. I ordered 3 pairs and had to send them back as they were too small. The second order in a larger size is also too small. Does not make sense to me as the first pair fit great

April 25, 2026
Rated 3 out of 5 stars

Waist and length discrepancies

It's very difficult to order pants online. My first jeans order was the same size and style as every other pair of jeans I own. They did not fit, too tight in the waist and the wrong color. I returned and ordered again adding an inch in the waist. The new pair is now a bit too big in the waist and too long, although the correct color. Bottom line, I'd buy these jeans again if I could try them on in a store, but never again online.

April 26, 2026
Rated 4 out of 5 stars

Very good quality

Very good quality. I like how the neck fits. Usually wear a medium but it was a bit too snug in the fitted shirt I got. Other style was fine in medium. So, good to know not to purchase fitted. Otherwise very happy with quality and delivery time.

April 26, 2026

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