I liked efficiency in terms of rather quick and simple enough booking. I didn’t like being in touch with two instead of one agent - Mountvacation and ‘we consult gmbh’. Likewise, I don’t like rathe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's easy and pretty straightforward to book, though it would be great if you could choose a particular unit rather than a generic one. It's great that the accommodation + ski pass packages can b... See more
It was very easy and fast to make a reservation. And reservation confirmation vas very quickly. I sent an inquiry about the check-in time, so I hope the employees will answer me. But more information... See more
I am very pleased with the whole booking process. The employee is very kind and helped me correct my mistake when paying by card. I will continue to use MountVacation website in the future. nice gr... See more
4.5
Excellent
352 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have been going skiing with…
We have been going skiing with MountVacation for years and have never had a problem. We are satisfied with the service and will certainly continue to go on our vacation with MountVacation.
August 4, 2024
Very friendly
March 15, 2024
Everything went nice and smooth
Everything went nice and smooth! Looking forward for my vaccation in France
February 27, 2024
Great service, will use again!
Great service, super competitive prices and excellent chat support
January 17, 2024
Unprompted review
Fast and reliable
January 15, 2024
The lady in reservations helped me a…
The lady in reservations helped me a lot and she's great!
January 9, 2024
OVERBOOKING, NO REPLY FOR THE COMPLAINT
In 12/2022 we bought a ski package in Puy San Vicente for 03/2023. Literally, on the very day of the trip, we were informed that our accommodation had been changed because there was no room in the accommodation we had booked. They gave us another accommodation, but in a chalet without a pool, it was ok, but not what we booked and paid for, and the children were extremely disappointed because there was no pool. Upon return, a complaint was written, to which they have not responded for 9 months!!! They do OVERBOOKING and DO NOT RESPOND TO THEIR CUSTOMERS' COMPLAINTS. Unprofessional and incorrect, I do not recommend this agency!!!
December 29, 2023
Unprompted review
Brzina dogovora
December 12, 2023
Fast and easy reservation
December 12, 2023
Complicated and long payment
Overall it was OK. However, payment and reservation process is somewhat confusing, overly complicated and too long. I wanted to pay immediately but now I have to wait up to 24 hours. This is inconvenient and much worse than typical payment over internet today.
December 9, 2023
Great experience
I have been using the services of the Mountainvacation site for many years. I'm very satisfied.
December 8, 2023
Online reservation
Making a reservation via web page was quick and easy to deal with.
November 27, 2023
Very professional
October 11, 2023
Defiantly for recommendation
Great service and response by people who are working there.
September 26, 2023
Simple reservation, great prices
Super ponuda s odličnim cijenama. Rezervacija je brza i jednostavna.
September 22, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.