I liked efficiency in terms of rather quick and simple enough booking. I didn’t like being in touch with two instead of one agent - Mountvacation and ‘we consult gmbh’. Likewise, I don’t like rathe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's easy and pretty straightforward to book, though it would be great if you could choose a particular unit rather than a generic one. It's great that the accommodation + ski pass packages can b... See more
It was very easy and fast to make a reservation. And reservation confirmation vas very quickly. I sent an inquiry about the check-in time, so I hope the employees will answer me. But more information... See more
I am very pleased with the whole booking process. The employee is very kind and helped me correct my mistake when paying by card. I will continue to use MountVacation website in the future. nice gr... See more
4.5
Excellent
352 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MountVacation
Dear Libia, I don't understand your review. How come that you have paid 2 times? We haven't charge you anything. You gave credit card as a guarantee of your arrival and we didn't touched it. The only payment you have done was in the hotel. Did they charge you 2 times? Kind regards, Dejan
Fast experience
Easy to reserve, very responsive team on mail replys.
All information on add of hotel, ski pass included in price..
February 26, 2023
Excellent
Everything was done very professionally..very informative and kindly manner. Gal was excellent. Thank you.
February 3, 2023
The process of reservation was really…
The process of reservation was really easy but there is no information about the payment, when it will be, how much in advance you need to pay or anything similar.
January 29, 2023
Staff is helpfull and fast
Staff is helpfull and fast
Note: it is not possible to book multiple apartments, this is a problem that should be fixed
January 18, 2023
Fast respond and full information
January 17, 2023
Fast and simple reservation process
Fast and simple reservation process, quick support over chat.
January 16, 2023
Horrible communication
We had a ski package (accommodation + ski pass + ski school) reserved through MountVacation.
When we arrived we had wrong information about the accomodation.
The agency was not answering the phone and it was quite stressfull and complicated to get to the host. In the end we managed to do it through local Info pult.
Additionally, we did not get any information about ski school for one member of the group. When we talked to the others they all got emails with correct information.
To sum it up, communication was horrible and I would strongly recommend to improve that aspect.
December 30, 2022
Unprompted review
Fast,plesent and professional
December 28, 2022
Rezervacija je vrlo jednostavna.
December 10, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.