MoveSafe Relocation 

Where do I start with this company, from the start to the end it was the worst experience I’ve ever had. They give you one quote and when the driver get here the first thing he says is oh this is going to cost you more. Should have run at that point but we needed the stuff moved out that day so no choice but to go with it. Next lack of communication was the worst I called them at least 10 times to get updates which I got the same response the driver will let you know a day before. Seriously you don’t know where your drivers are. Next they tell you a time frame make sure you expect it on the very last day they can deliver it. You won’t get a day sooner and they don’t call 24 hours before more like 10 if you’re lucky. All I can say is I would never use or recommend this company to anyone ever. Not for a move across the country.

I appreciated MoveSafe in helping me move my office. The leasing group gave me very little notice that they were leasing to another bigger company and that I had to move. MoveSafe was able to fit me in their busy schedule, was very careful and protective of my office items, and got me moved pretty quick. Great team to work with. I highly recommend.

Following the death of my mother, who lived in a different state from me, I looked for long distance movers to move her belongings here so my sister and I could go through them. I engaged MoveSafe when I spoke with Andrew. He was very well spoken, made many assurances, even gave me his cell phone number to call if I had any issues. He was very good at making me feel at ease. What he did not do, is explain that they were simply brokers, and would engage other companies to handle the move. I paid a 50% deposit of the quote he gave me to reserve the move. When the movers showed up, there was a lot of miscommunication already. They were from a different company, First Class Movers, and they immediately increased the price by almost $1,000. I was then told that they would not accept a credit card (which I had confirmed would be ok with Andrew at Move Safe at the time of reservation). Move Safe was able to get them to agree to the cc, but there would be a processing fee. When I challenged this, Move Safe agreed to refund me $100. I was then sent an NDA in order to get the refund. This was the second red flag. They also did not send adequate crew to load the materials and my sister and her husband had to assist with the piano. Once loaded, my load remained in limbo for several weeks with no promise of delivery day. Finally, I received a call at 7pm from the driver stating they would be delivering our load at 10pm. When I declined this, I was told I would need to zelle the remaining balance for them to wait. Ultimately, we arranged a time the next morning. When we got there- the price was again higher than agreed in the contract. Andrew stopped answering my calls, and the regular customer service people at Movesafe advised me to "just pay it to get my items". At the end of the day, our items moved through 4 different vendors and there was miscommunication and extra charges at every turn. Do NOT trust these people- they are the kings of bait and switch!

This company is great ! They made my moving a really less stressful event than I was anticipating. I would really recommend them, they were referred to my by a co-worker and I'll do the same with others.

Great! Very professional team.

Disappointing Experience - Misleading Quote and Poor Communication

I had a very frustrating experience with this moving company (MoveSafe Relocation). Initially, I was provided by Nicholas Blehr with a quote that detailed the cost and items to be moved. However, when the driver arrived, I was informed of a completely different amount and additional information that was not disclosed during the quoting process.

The discrepancy between the quote and what the driver communicated was unacceptable. It felt like a bait-and-switch tactic, leaving me feeling misled and unprepared. Clear and accurate communication is critical in a service like this, and unfortunately, this company failed to deliver on that front.

I would not recommend this company to anyone looking for a reliable and transparent moving service. Save yourself the headache and look elsewhere.

Around the first of April 2025, I contacted MoveSafe Relocation 811 Lucerne Ave, Lake Worth, FL 33460, about a cross counttry move from PA to NM. I spoke with Andrew Melici, (561) 286-7399, and explained that I was looking for a mover who could load my personal belongings into a box truck and transport to my new location. I specifically stated numerous times that I did not want my goods repeatedly on loaded and off loaded before reaching my destination, and that the pickup and drop off locations would probably not accommodate a semi. Andrew assured my husband and me that he completely understood our concerns and wrote specifically on our bill of lading “serviced in a 30’ truck.” He gave us a cost of $7303.71 which was to include a mattress bag and 3 TV boxes. We agreed to the price and paid $2850.00.
June 19, 2025 we received a call from Nikki Buis for a final inventory check. After totaling everything, she said if we wanted complete peace of mind that the truck would contain only our belongings and not have anyone else's property, we could do that for an extra $4,477.60. She repeated that paying the extra would give us complete peace of mind. We were led to believe by Andrew, that is what we were getting at the original cost of $7303.71 but Nikki evaded responding to that and moved on to something else. Not having any choice at this point, we agreed and signed a new estimate at $11,781.31. We made another payment for $2800.00. We said we wanted pickup on Monday June 23rd. She said someone would be calling us probably the next day (Friday). By Saturday when we didn't hear anything, I called the company and was told Ashley would call us on Sunday. When no one called on Sunday, I called again and left another message. Shortly after, Ashley calls to say the movers wouldn't be here until Tuesday between 7 and 9.
The movers finally arrived at 9:30. Two did not speak English, and the person in charge was almost impossible to understand. He starts telling me it's going to cost an additional $3200.00. I keep asking for what and it is impossible to understand what he is explaining. In hindsight I should have called MoveSafe and asked what this was about, but I was under extreme pressure to get moved out. I think this is one of their tactics. Work would not start until we gave him a check for $4659.35. When the truck was loaded up, I was asked when I wanted delivery. I said July 1.
I had to sign and initial multiple pages of paperwork and didn't feel comfortable not knowing what I was signing, but at this point, I just wanted it done. I asked where the truck was headed and he said back to NJ until it is time to head to NM.
As soon as they left I called MoveSafe and asked Ashley why I was charged another $3200.00 extra. She said she would request the paperwork from Movement and call me back. We left the following morning driving our rv to get to NM before the July 1 delivery. After several days passed with no return call, I called Ashley again and she still did not have the information. I never heard from her again.
Thursday June 26th I get a call from Movement telling me my goods are being loaded onto the truck for delivery. I asked, what do you mean being loaded? They're supposed to be delivered in the box truck. He said if that's what I wanted it would be twice the price. I was in complete shock and furious. If that wasn't bad enough, he said if the semi couldn't fit in our location it would be an extra $1100 to shuttle my goods between the semi and my house. I reminded this person that was one of the reasons I had requested a box truck in the first place. He repeated again that it would have been twice the price. He then tells me that my delivery date could be anywhere from 1 to 2 weeks from the July 1st request. He said “you signed the part that says that.” I couldn't handle anymore and hung up.
NEVER in my business dealings have I ever been met with such dishonesty and blatant disregard for the customer. My total expenses for this move were $15,019.35. This was $7,715.64 more than originally quoted! And after the move was over I had over $3400 in stolen and damaged property. PLEASE DO not EVER use this company!!!

I hired MoveSafe Relocation as the broker for an interstate move (JOB# G2713971). At point of sale I was given a binding estimate and verbally told the delivery would occur within the 2–14 business day window for my distance; I relied on that timeline for planning. I later learned they were acting as a broker (not disclosed clearly at time of quote) and they passed my job to First Class Movers.

Major problems started during the broker’s quality assurance process: the broker re-issued an updated quote that did not follow the original binding rate. My initial binding estimate quoted around $3,400. During QA the broker presented a new quote that pushed my total to approximately $6,000 — and when the carrier actually performed the move, the final charge was roughly $7,100. That’s a dramatic jump from the binding rate I was sold, with no clear, upfront explanation of why the binding terms were not being honored.

When I questioned the discrepancy and asked for clarity, the broker’s representative became defensive and aggressive on the call instead of explaining the change. After pickup, MoveSafe effectively washed their hands of the operational side — telling me the carrier “is now in control” and they couldn’t do anything to help. The carrier (First Class Movers) provided only vague status updates, repeatedly referencing “logistical delays” and refusing to provide concrete dispatch or driver details until the last minute.

Delivery arrived late (well beyond the 0–14 business day expectation that was repeatedly communicated) and — critically — three boxes/items were missing: a vacuum box, an electric bike, and a keyboard (kids’ size). I documented the timeline, retained emails showing the 2–14 business day representation (including an Aug 25 communication), and have photos of the delivered shipment and the contract estimate table.

This felt like a classic bait-and-switch: sold on a binding rate and a short delivery window, then handed off to a carrier with a much higher final cost and minimal accountability. Between the undisclosed broker relationship, the QA re-quote that ignored the binding rate, the huge price increase (from ~$3,400 → ~$6,000 → final ~$7,100), the late delivery, and the missing items — I cannot recommend MoveSafe Relocation or First Class Movers.

I am happy to provide my email thread, the original estimate screenshot, and photos of the delivery if requested. If you’re considering a move, get everything in writing (including who is the broker vs. carrier), insist on the binding rate in the carrier’s bill of lading, and be prepared for bait-and-switch tactics with this broker/carrier combo.

These people are scammers! The price i was quoted doubled by the time our move was completed. Communication is terrible. I would not recommend these people to my worst enemy. The movers did not arrive until 1:15pm and then complained when the move had not been completed by 9:00pm. My inventory was exact but had to pay double because they took our furniture hostage. Never again!

After I posted my previous review, the resolution team reached out to me and made an effort to fix the situation. They offered a partial refund and tried to work through the issue, which I do appreciate.

I especially want to mention Haley — she was very kind, patient, and genuinely tried to help. She understood my frustration and handled the situation with empathy and professionalism.

I still believe there were serious issues with communication and how things were handled initially, but having someone like Haley makes a big difference. The company would benefit from having more people like her who truly listen and care about customers.

I'd leave zero stars if I could. The representative I spoke to when I was setting up my move completely lied to very specific questions I asked. I told them I wanted my stuff delivered between two days, they said it should be a problem. I asked if my stuff was going to be unloaded from the pick up truck and held before being loaded on a different truck to be sent to my new address. He said my stuff would stay on the same truck until it was delivered to me. But after all my things were loaded in the truck the movers told me that it could be up to 14 days after my first available date and that my stuff was going to be transferred and held until there was a truck headed towards my new address. The representative I spoke to on the phone knowingly lied to close the deal, and I would not have booked with them if he had told me how they actually do things. Now they can't do anything about it because I should have read the estimate and not listened to what I was told. Of course I didn't even contact Movesafe Relocation, I called the number from an email I received from Red Van Lines, and Movesafe isn't a moving company, they're a broker that contracts out to actual moving companies. Basically a scam.

BE VERY WARY about using this company. The communication is HORRIBLE and they don't return phone phone calls. It seems once they have your deposit they don't care about much more.

Absolutely disgusting business practices. STAY AWAY from this company.

Im giving 3 stars only because they did stick with us through the whole process and helped get answers from the actual moving company during the move which I TRULY appreciated since it was my first time moving across country and had never delt with movers before. However they did not state they were brokers when I first talked to them and the estimate they gave was way off so we ended paying much more than expected however they did choose a decent moving company for us one that is kinda just getting started and on their feet but they earned my trust and thats the most important thing. I recommend that this company explains they are brokers and explain that they are going to contract someone for the move and give a more accurate quote. I also recommend that they keep finding reliable movers for people and keeping in contact with the people they have helped during the move. I wish this company luck. Thanks again.

If I could give negative stars, I would. First of all, this is not a moving company; they are a brokerage service. You'd be better served by contacting an actual moving company directly.
Second, there seems to be very little to no communication between this broker and the actual movers. I repeatedly (Nikki Buis was my contact) let them know that there would be two delivery points; however, this was news to the movers who showed up. As a result, all of the things were mixed up since they were not labelled properly to be delivered to two locations.
Third, the payment procedure will bite you in the ass. Nikki gave a breakdown of the bill and told me what to be prepared to pay, including the final payment of cash or money order (which of course cannot be altered). But when the movers show up, they add all sorts of charges for how much tape they use (side note: I paid for a mattress cover, but the movers just wrapped the mattress in black plastic wrap), they add a charge whether there is an elevator or stairs, etc., all of which cannot be accounted for. All I had was the money order for what I was told was due.
Further, my bill of lading with MoveSafe explicitly states the the movers will reassemble any furniture they disassemble; yet the movers left everything here as it was, wrapped up and disassembled. I had to put the bed frame and bookshelves back together.
Finally, they contracted me out to a horrible moving company. Boxes were upside down; boxes marked fragile were turned sideways and upside down; entire items were missing (some which are antique and irreplaceable) and rather than speak with me, they passed me along to a claims company.
In short, do not use this company (don't use Revolution Van Lines in Maryland either) and contact a reputable company directly.

Worst, worst experience in my life. Estimated space wrong after many times on the phone to clarify and discuss cost. Cost me 2000 more at pick up and more on delivery which took 7 weeks to get my things.Repeated calls to dispatch telling me I am next to load, then truck on its way to Colorado to pick up my things. I moved from NM to VA. Then told I am 3rd to load. Then told truck btoke down in Michigan. And each time nastiness from dispatch because I kept calling. Was told 10 to 17 days when I booked. Never told they are a broker and my things moved by another company. No
reimbursement for many broken items and holes in my furniture which I had just purchased. Boxes big holes in. Hardware missing for drawers and back off dresser. And more. No one at Movesafe re.oves my calls. NEVER book with them. They saw a single, older Lady and took advantage.

Decent moving service, they crew seemed a bit dull to me, they weren't in the job and was not even listening to me.

I had a decent experience. Although the crew was on time and moved everything really swiftly, they handled a few things carelessly. My damage claim had to be filed, and it was processed, albeit slowly. Don't expect them to go above and above. Let's see what happens.

Extremely Disappointed with My Moving Experience – Bait and Switch Tactics

I booked my move with MoveSafe nearly four months in advance with a quoted price of $4,600 based on a detailed inventory I provided. Just a few days before the move, they unexpectedly increased the quote by $2,000, claiming I would need 1,100 cubic feet, even though the inventory hadn’t changed.

On the day of the move, a different carrier (not MoveSafe) arrived and charged me an additional $5,800, again for the same inventory I initially submitted. What’s worse, they still couldn’t accommodate all of my belongings on the truck. So despite paying more than double the original quote, I was left with some of my items not being moved.

This experience has been incredibly frustrating, misleading, and stressful. I feel completely taken advantage of. If you're considering using this company, I strongly recommend proceeding with caution or looking elsewhere.

When I made the reservation I was quoted a little under 3k and by the end going from ND to AZ it was over 5k. Some of my pictures were broken the glass. And were wrapped up. Very bad communication. I would never recommend anybody using this company.