Mozio Reviews 17,807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, often highlighting their engaging personalities and safe driving. The service is frequently described as excellent, with many appreciating the punctuality, clear communication, and smooth booking process, making their travel stress-free. People also found the delivery service reliable and efficient, with drivers often assisting with luggage and providing comfortable, clean vehicles. However, some customers also noted issues with the pick-up process, experiencing confusion at meeting points or drivers being late or not showing up at all. A few people were dissatisfied with cancellations, unexpected vehicle types, or a lack of car seats despite booking them.

What people talk about most

Staff

People report positive experiences with staff, consistently praising drivers for their professionalism,... See more

Service

Consumers generally report positive experiences with the service. Many reviewers highlight the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently highlight the punctuality of... See more

Location

Users describe positive interactions with location. Customers appreciate drivers who navigate traffic... See more

Booking process

Clients share positive opinions on the booking process, finding it easy and efficient. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with this service, good price, clear instructions given by email, undated with driver details 24hrs before travel. Once we arrived at our destination very easy to find pick up point,... See more

Rated 5 out of 5 stars

Mozio was an outstanding service car service in Munich, Germany. There was a slight confusion over pick up time at the Munich Airport, but it was corrected with 1 phone call and new arrangements were... See more

Rated 5 out of 5 stars

The car was clean and the driver presented himself well. The ride was comfortable. The driver was rather quiet which was fine. He provided plenty of assistance with our luggage. No surprises or disapp... See more

Rated 5 out of 5 stars

I received reminders the day before departure. The drivers name and number, the time of departure and the time of arrival. Where I was going. And on the day I received more reminders and exact time. C... See more


Company details

  1. Transportation Service
  2. Software Company
  3. Travel Agency
  4. Travel Aggregator
  5. Web Collaboration Platform

Information provided by various external sources

Founded in 2012, Mozio was born out of CEO David Litwak’s experiences travelling to over 60 countries and struggling to find the best local options for getting around. A technology company at heart, Mozio is focused on helping connect customers, local companies, and global travel brands to turn what can be one of the most confusing parts of any trip – getting to and from the airport - into a delightful experience. Whether by train, bus, shuttle, sedan, taxi, limo, water taxi, motorcycle or helicopter, travelers using Mozio’s technology can search for and book the right option for them. Mozio’s technology solutions enable travel brands to drive customer loyalty and effectively monetize on the “last mile” of every trip.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Best Service

Taxi driver Vandyke was a really nice genuine down to earth pleasant person. Great conversation, engaged the whole family on the journey without been intrusive in any way. Great chap

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Was impressed with the service

Was impressed with the service, the choice of prices and vehicles, the efficient communication and connection to driver using WhatsApp, and the luxury vehicle. Made it to airport an hour earlier than any of the alternative services.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Drivers very responsible

Drivers very responsible
Explaining a little about of Baja California and beaches and places to go
Cars well maintained and very comfortable
Highly recommend

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Filed to deliver service - will not refund

I booked a transfer for my family, including two children. I booked two car seats. The website does not ask the age of the children but states the car seat is for children aged 1 - 5 which is pretty standard for a toddler car seat. While in the air, they attempted to contact me to ask the age of the children. At no point, even two days before when speaking with them, did they ask. In the end they determined on their own to send a vehicle with no car seats - even though I paid additional for this service. The vehicle was an Uber and not a taxi. The driver offered to take us anyway but that would have been against state law and invalidated insurance. We could not take the risk. Mozio claims it is not their fault and refuses to correct the issue by issuing a refund.

March 17, 2026
Unprompted review
Mozio logo

Reply from Mozio

Hello Lori,

Thank you for sharing your feedback. We’re sorry to hear about your experience. Unfortunately, we have not been able to identify your case based on the information provided in this review. We would appreciate the opportunity to look into your concerns and assist further. Please contact us at info@mozio.com with your booking or claim details so we can review the matter.

Kind regards,
Mozio Team

Rated 5 out of 5 stars

Good!

On the way to the hotel, the pickup at Istanbul Airport was chaotic. However when in the taxibus everything was fine and the chauffeur was very good and friendly. On the way back it went very smooth and we are very happy that we could use your services. See you next time!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent, Stress-Free Airport Transfer Experience

We had a fantastic experience with our Colombo Airport drop arranged through Mozio and executed by Taxi Bazaar. From start to finish, everything was handled very professionally.
The office coordinator ensured timely communication and reporting, which gave us great confidence before the journey. The taxi arrived right on time at our hotel, which is extremely important when you have a flight to catch.
A special mention to the driver — he was friendly, courteous, and highly skilled. Despite heavy traffic, his expert navigation through various lanes and bylanes ensured we reached the airport comfortably and right on time.
The Toyota Hiace provided was very well maintained, clean, and spacious, adding to the overall comfort of the ride.
Highly reliable and efficient service — would definitely recommend to anyone looking for a hassle-free airport transfer in Colombo!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

reliable

The driver was in contact with us every step of the way. We were picked up and dropped off on time. Very nice driver and clean vehicle. Price was very reasonable.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The price was good. The company sent update email to keep me informed about the driver assignment and contact information. The driver was early, professional, and courteous.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable service

Communication was reliable throughout. Driver included a mini break during a 4 hour trip. Drive was pleasant despite heavy traffic.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

the ease of booking (via Agoda) was excellent.
24 hours prior I was contacted to confirm booking and pickup time, and then the driver assigned contacted me to reconfirm and give his details

March 11, 2026
Unprompted review

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