Mr Carpet Reviews 

65
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Mr Carpet are brilliant. They laid our carpet upstairs in our house and we couldn't be more pleased with it. Nigel was so helpful with recommendations, when I visited the shop and on the site visit an... See more

Rated 5 out of 5 stars

Just had some flooring fitted today and delighted with the result. Professional fitters, arrived on time, no fuss, helped move a large sofa, finished the job in 2 hours. Whole experience was excel... See more

Rated 5 out of 5 stars

From start to finish ( a very short time period) the service at Mr Carpet was superb. Manny , at the shop, could not have been more helpful and Aiden, who installed the carpet was super efficient. Com... See more

Rated 5 out of 5 stars

Customer service is what defines this company. Every carpet supplier can supply pretty much the same product, but Mr Carpet can rarely be bettered on price and can always be relied on to do what they... See more

Company details

  1. Carpet Store
  2. Carpet Installer
  3. Flooring Store

Written by the company

Mr Carpet is a South London based independent chain of specialist flooring retailers established since 1983. All our staff have many years of experience and a wealth of knowledge of all types of carpets, wood & vinyl flooring and the installation processes required for a premium installation. We actively encourage working with customers designers, architects or tradesmen to ensure a trouble-free installation and our experienced installers are happy to carry out the removal of any existing floor coverings and the removal and replacement of most furniture. For many years we have worked with designers and letting agents, providing carpet and flooring for their clients whilst maintaining their reputation with our outstanding service and quality. Our customer promise is simple we provide Service Quality Value Flexibility


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(65)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Mr Carpet are great

The team at Mr Carpet were just easy to work with and provided excellent quality work inspite of painters and builders working in the same house at the same time. Four rooms and two flights of stairs in half a day. No fuss. Fitted to a high standard. 👍

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

I have used Mr Carpet in Munster Road…

I have used Mr Carpet in Munster Road Fulham for over 25years although my last dealings with them was 9years ago. Staff have all changed but the experience has not. As usual they were a pleasure to deal with the fitters where on time and did a great job. All excess carpet was removed and area cleaned. All I needed to do was quick vac, Cannot praise this company enough.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't be more happy with the final…

I couldn't be more happy with the final outcome of Mr.Carpet's services!!

John and his team managed to change the carpets in three rooms in my flat in under four hours.

My flat feels brand new and it's all because of your hard working and dedicated team.

Thank you so much!
I can't be more appreciated!!!

Agnies

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service - Mr Carpet Fulham Road

Mr Carpet Fulham Road have recently supplied and fitted the carpets in my newly purchased flat. John was the initial contact in the shop and he gave great advice and recommendations.
The fitting was delayed as the chosen carpet was out of stock, but communication was excellent and I was happy to wait an extra couple of weeks.
The carpets have now been fitted and I am delighted with the finished result. I would definitely recommend Mr Carpet.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

FULHAM BRANCH MR CARPET: Great team

FULHAM BRANCH MR CARPET:
From the initial meeting in the branch showroom to the final fitting of the carpet, John, Jack, Pete and the team were immensely helpful, organised and efficient. Good communication and swift resolution of any queries.
The carpet was fitted by Damian and his son who were polite, respectful and hardworking.
I would recommend this team without hesitation.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Carpet Fulham Road

The team at the Fulham Road branch of Mr Carpet are professional, friendly and efficient. They worked on a big job for us and every step of the way guided us through the process with an excellent end product. I would not hesitate to recommend them for any job big or small.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

I used the Mr Carpet Fulham branch for…

I used the Mr Carpet Fulham branch for the first time. Not only did they have moth-proof woollen carpets with life-time guarantee (I could not find these in any other carpet stores that I visited), but they gave very good service and price. The fitting team were on time, very efficient and put the furniture back exactly as required.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

This is the 3rd time I ve used Mr Carpet in Fulham and this time I went in with a designer sample from a very high end brand hoping to achieve something similar. John went above and beyond and found a better quality product for me at half the price! It looks incredible and the fitters (Martin and his team) went above and beyond to make sure that perfection was achieved with a refreshing 'can do' attitude.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Best service

I have used Mr. Carpet in Fulham many times and they deliver 100% each time I deal with them. John is super professional and efficient, even when I throw him a new challenge to source a carpet which we used many years ago on my stairs and needed replacing on the landing area only. He did it, of course and I will only use their service. A pleasure to do business with them.

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

Mr Carpet East Sheen charged me double…

Mr Carpet East Sheen charged me double of what another local supplier charged for the exact same carpet, no breakdown provided on their quote so they can rip people off.

I emailed them back following their quote to ask for a breakdown as was totally surprised with their ridiculous quote, it was a lot higher than 3 other quotes I got. Still have not heard back from them :(

The manager has no customer service skills, he was always short with me even though I was extremely polite to him.

Please do not go to this place, they are clearly only interested in ripping people off.

October 16, 2023
Unprompted review
Mr Carpet logo

Reply from Mr Carpet

Dear Mr Alcazar,

I am surprised & very sad to see your 1 star review, particularly after the previous works we had completed & you were happy with from 2021.

I can see that we had quoted for carpeting as well as a number of remedial works to part of your property in October but can see no further correspondence from yourself after that date? If you can kindly let us know where you emailed to I can track down what may have gone wrong there.

For clarity, we of course have not charged you any amount of money as you had not gone ahead with an order.

We are absolutely happy to provide a breakdown of costings but generally do not give out measurements or quantities as our site surveys & quotations are entirely free of charge, this is common practice in the industry.

We do also offer a price match guarantee (as per your quotation document) so would have been able to match, or beat, the price of any local retailer that is quoting on a like-for-like basis, if it is brought to our attention.

Regarding the service from the member of staff in the showroom, I am very sorry to hear this, the company has been trading for 40 years & does not advertise so we rely entirely on word of mouth & recommendation for our business, as such customer service is therefore paramount. A report of this ilk is the first that has arisen, rest assured action will be taken to ensure the expected high quality of service is provided hence forth.

Should you have any further enquiries on this or any future projects I would be more than happy to assist, so please do contact me at the showroom or pop in.

Yours sincerely,

Jack

Rated 5 out of 5 stars

absolutely first class service from Fulham

From start to finish Mr Carpet Fulham have been absolutely brilliant. I needed carpet pretty urgently for 5 bedrooms in a new house and John and Pete and the whole team made sure I had a fitting slot, a measuring visit, a carpenter to shave the doors, a wide range of options and help with the choice, and a willing and friendly service throughout. I would not hesitate to recommend them 100%.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

The Fulham branch has been very helpful from start to finish, listening to what we said we wanted, making appropriate product suggestions, allowing us to take samples for comparison purposes and advising retention of existing quality underlay to save us money. Fitting was also done promptly and efficiently to fit round our time constraints. We would have no hesitation recommending this branch.

July 28, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look