Mr Bee Removals Reviews 493

Two Romanian men from Mr Bee Removals stole my jewellery and other items on 4-3-25

Ezmarai and Ahmed were great with helping us move. Little bit over the 3hrs but was able to move what we needed in one trip. Saved us a lot of time and stress

A massive thank you to your team of 3 who packed and unpacked the vans very quickly smoothly and were brilliant. Very strong. I will definitately be recommending your company.

Great service. Hassle free booking and cost well explained and reasonable. They arrived on time and everything transferred safely without damages. I will recommend them.

Fast response, great communication and flexible payment options. David was very helpful and polite from start to finish and nothing was damaged. I would use mr Bee Removals again. Thank you!

Brilliant service. The team were super efficient and helpful. Thank you!

From previous reviews I was unsure but went ahead and booked for my move. 100% happy, great response, communication and service. also a good price, value for money.

TERRIBLE CUSTOMER SERVICE AND ARE LIARS

If I could give 0 star I would. This company is a liar and I deeply regret choosing them. It would be less hassle to move by Uber, at least then they will not try to scam you.

I booked and confirmed my rates over email, a small van with one helper for 2 hours minimum at £60 an hour. I then confirmed with the agent over email that if it goes over the 2 hour by a few minutes I would pay £30 per 30 minutes instead of the full hour and they agree. This part goes smoothly over email and everyone is happy.

On the move date. The driver shows up 40 minutes late and they don’t even know the address of the pick up and I had to send them the address over text and send my location. Already off to a bad start as I had to wait around. They also show up with a massive move in van which I didn’t book and thus caused delays as they had to reroute on the road due to the height difference.

Once they arrived at the destinations, I realised it would go over by 10 minutes which is fine I’ll just pay for the 30 minute rate. Wrong, the company then backtracked and said I have to pay for the full hour even though that was not in our agreement.

Basically their dispatch made a change to my booking and I was not informed before the move and they tried to charge me extra. When I rang up the agent who confirmed the booking with me over email, he basically said there’s nothing he can do and I had to pay for the new rate since they sent two people even though I was not informed of it and didn’t agree to it. I pointed out this is a mistake on their side and I should not be the one to pay but I was cut off and told to pay the full rate.

The move did not finish all the way, as in they didn’t move the boxes upstairs because an argument broke down with their Romanian boss who was aggressive, lacked English and threatened us with “he knows how to take my money”.

He wanted me to pay for the full hour and that it was not their mistake that there was a change in their side. He said I had to pay extra since there was two people helping. I booked for one helper but was assigned a driver and 1 helper, however only the helper moved my stuff and I had my boyfriend help along. The driver did not do anything besides drive.

Honestly a terrible company, they are liars and will try and scam money off you, even when you have email proof of the rates agreed. The drivers are friendly but the owner is a rude and won’t let you get a word in and customer support is useless.

If you are considering to book them, reconsider otherwise they will give you a big headache on move in day and that’s the last thing you need.

Do not use this company. They caused damaged to my property tried to ignore it and refuse to acknowledge liability.

I was initially happy with the move till I realised there is a very valuable item missing. I contacted the main person, then spoke to one of the people who came to move our furniture and got fobbed off by both. Also received an angry, unhelpful message from Bob. Then they completely ignored me.
I have now filed a police report, made a complaint via email to the email address provided on their website (with no response yet). I would not use them again.

Whole house move. Worked hard, turned up on time, good communication, good a lot in the lorry, well priced

The man that runs it, Bonat Dauda, has never paid his taxes and even though the company was dissolved in March 2023, it is still trading.
(Look it up on Companies House website)
Who knows how many tens of thousands of pounds in taxes he's avoided paying.

Not only that but he'll try and extort additional fees from you by demanding them and shouting in a threatening manner.
This might be acceptable behaviour in Nigeria but it is not in the UK.

John and Trevor were amazing from start to finish with my move.
Friendly and interactive throughout the day and professional.
Thank you so much for putting me at ease on a potential stressful day.
I would recommend this company.

It was a complex move with a lot of heavy boxes of books, 78 boxes of my things in all. En route we dropped off an item at a charity shop, collected furniture from a storage unit, and then unloaded with everything carried up a flight of stairs. It all went like clockwork.

Mr Bee moved my household in Nov 24. Arrived early. Nothing damaged or broken. Jonathan & assistant were polite and worked hard.
Excellent job. Thank you.

Really good service, punctual, polite and efficient guys. I would not hesitate to recommend them.

This company came to collect a sofa that I was selling. The men who picked it up were extremely careless and made MASSIVE scratches on my floor, which I had just had sanded a few weeks before. I contacted them to ask if there was any compensation or insurance to cover this, but they have completely ghosted me despite my repeated attempts to reach out to them, which is a sign they either don't have the proper insurance (red flag) or they simply don't care. Personally I would avoid this company at all costs.

Editing now that Mr Bee Removals have responded to my review:

"Nobody ghosted you": Lie #1. I got in touch with them, they initially responded to ask what the address of the booking was and, after I told them, they never responded, despite me emailing them multiple times.

"You had two men that did move just one small sofa": Lie #2. There were three men and the sofa was a large three-seater sofa.

"They pointed this scratch to you from the beginning, they never dragged it": Lie #3. There was absolutely no scratch before, in fact we had JUST had the floors sanded. Absolutely no one pointed out anything and they absolutely dragged the sofa and caused three separate scratches.

Either Mr. Bee Removals is the kind of company that deals with these mistakes by just lying through their teeth, or they are confusing us with some other customer. I honestly don't know which is worse.

People listen up, them reviews in which people are telling you to avoid this company, listen to it. I decided to ignore and go ahead and in hindsight there was a lot of red flags prior to the move! For instance everyone's name in the company starts with "J" and all the men sound the same, should have put 2+2 together that it's the same people pretending to be other people. There was an agreed cost prior to my move, then when everything was completed, they decided to add an extra £155 out of nowhere. Management told 2 men not to leave my house even though I am a single mum of 2 young kids under 4. And then they blocked my number. Had to call the police and it ultimately scared them away. THEY ARE RUNNING A SCAM PEOPLE BE WARNED. The movers even told us this is a regular occurrance. The owner Bonat Dauda, incredibly disrespectful, I couldn't even get 5 words past him in the most nicely manner when I wanted to query the price increase. He shouted at me, immediately down the phone very aggressively whilst my kids could hear, it was absolutely terrifying. They are threatening to take me to court which I'm looking forward to actually, because not only will this dodgy company be clocked, they will be paying court fees for no reason and they need to understand how to communicate without threats and violence. THE OWNER BONAT DAUDA doesn't even have a LinkedIn account with a profile pic- fake! Additionally I'll be reporting them to the citizens advice bureau and to the business trading Ombudsman. If I could give -5 stars I would.

As for Mr Bee, you guys only respond to your negative feedback. If there's any more aggressiveness for no reason I'll add it to the file the police made when they came last night as I was scared for my safety. Because then ultimately when "you take me to court" I'll show them all the accumulated rude responses towards myself and others as evidence.

We moved last week and after reading some reviews we were a bit nervous . We didn’t need to be . Matt and Michael were amazing . They were quick but very professional and even did 2 journeys as we were moving local . They keep to their time and price and we didn’t have to pay any extra than what we were quoted . . . The ottoman bed was dismantled and reinstalled by them perfectly . Sean also was a good communicator and all in all it was spot on . We would definitely use this company again if needed and highly recommend this company to others. Thank you and well done to Matt, Michael and Sean and to all at mr ha removals