I had booked a Rental car on Europcar via Mr Jet and paid close to 400 EUR. When I was going to pick up the car in Cape Town airport, Europcar cannot find the Booking number that Mr Jet has provided.... See more
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We made sevral hotel reservations with Mr Jet on our trip to Africa. We could not find our bonus point on our account info. We spent 1 hour on phone with Mr jet support. We were Infomed that... See more
Great at finding a good combination flight and hotel. Two problems. It was not clear that the least expensive flight was a "Go Light" flight. It caused xtra work to have to go into each airline to or... See more
Worthless receipt handling! The experience with mrJet was like this: Booking and renting the car was fairly easy. Renting the car was thru HERTZ car rental and they did a good job. When getti... See more
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Great prices, easy to book and even changing ticket dates is not expense.
I am very please with the whole service. I was a bit concerned when I first used Mr Jet but have always been happy as the online booking system is simple and well priced. I have used you many times and will continue to do so.
-One quick question:
I did not book a third piece of check in baggage but need to take a tripod separately as well as two other pieces of checking baggage.
-Can you tell me where or how I can please book an extra baggage item, please?
Many thanks.
Nick
Back to SAS!
You confuse and deceive customers by making your prices appear cheap and then adding extra costs. Also, 30 euros for a case is a disgracefully exorbitant price. And how come you can pay in advance (and less) on some flights but not on others?
Customer service, how it should be!
Your customer service helped me and my group of friends once, and since then I have always used your website, and will continue to do so.
Good customer service is hard to find these days but at mrjet its a given.
All my friends and family book via me, and I in turn book thru mrjet.
Good bad and will not repeat the experience.'ve Booked Return trip and go just as surprised.
You never get lost with Mr Jet
No worries at all. Everything worked out just fine. Simple and easy. I am more than happy!
I am happily surprised with the level of service that I've been given.
Been helped by two of the operators in a team of 10 and both of
them displayed a fathomless sweetness in their approach by telephone communication. Also the patience displayed was something that surprised me; one would not expect this, in this
dynamic industry.
Their service has been both efficient and kind and their telephone
performance is absolutely outstanding. 'Toppers', that's the word.
Easy and convinent
I was satisfied with the service. It was easy and good.
Vi är nöjda
Nöjda med er service men inte hos Avis när vi hämtar ut bilen.
No fuzz
Fast booking. Easy to pay with credit cards.
Regular prices on flights.
Best site for air tickets!
Trustworthy and always giving you very good and fast service if you have any problems or want to reschedule.
(Not like other sites that gives you cheap prices and when you try to book the ticket is "sold out" and it's totally impossible to get hold of anyone.)
Everything was really smooth and worked out perfectly!
Best travel agency online
Good service and always low prices. Problem free use for many years.
Mr. Jet i just great.
I've used Mr.Jet since the late 90s and they've always been excellent. Never had a single problem. great prices and service!
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