Mrjet Reviews 

2,752
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I had booked a Rental car on Europcar via Mr Jet and paid close to 400 EUR. When I was going to pick up the car in Cape Town airport, Europcar cannot find the Booking number that Mr Jet has provided.... See more

Rated 1 out of 5 stars

We made sevral hotel reservations with Mr Jet on our trip to Africa. We could not find our bonus point on our account info. We spent 1 hour on phone with Mr jet support. We were Infomed that... See more

Rated 4 out of 5 stars

Great at finding a good combination flight and hotel. Two problems. It was not clear that the least expensive flight was a "Go Light" flight. It caused xtra work to have to go into each airline to or... See more

Rated 1 out of 5 stars

Worthless receipt handling! The experience with mrJet was like this: Booking and renting the car was fairly easy. Renting the car was thru HERTZ car rental and they did a good job. When getti... See more

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1.7

Bad

TrustScore 1.5 out of 5

3K reviews

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1.7

All reviews

(2,752)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

i have not reveived a confirm that my flight is book.

hi my name is Omar aidid mohamed and i would like to have informition about my booking has been accepted am just worry abt that and the rest it good well done thanks yu to get back with my answere .

August 16, 2013
Unprompted review
Mrjet logo

Reply from Mrjet

Hello Hassan,

Your booking is confirmed and a confirmation has been sent to your email.

Please contact us at +46 8 505 647 53 if you need further assistance.

Customer Service - MrJet

Rated 2 out of 5 stars

Enkelt att boka och mycke fina Rabat erbjudande.

Kort sagt. Mycke enkelt och bra bokningar genom hem. Men mycke dåligt att inte har mer önskemål man får skriva till. Ofta stod den kings bed/ duoble bed. Jag vill önska till typ. Hight floor, no smoking, checking Time and more more. But never hv is very bad. Every Times' come To check in hotel hv problem bcos The room i wish is finish. Bcos i cant make My wish in My booking how hotel can make My wish better. Must think for Customer mrjet. Mycke irriterande varje gång!!!

July 13, 2013
Unprompted review
Mrjet logo

Reply from Mrjet

Hej,

Vi arbetar hela tiden med att utveckla och förbättra vår hemsida och vi tar till oss av din feedback. De önskemål du har går tyvärr inte att genomföra i dagsläget. För dessa typer av önskemål går det alltid att kontakta vår kundservice. kundservice@mrjet.se

Kundservice - MrJet

Rated 5 out of 5 stars

I am positive

I am using MrJet for many years and I was almost never (perhaps single occasion only) disappointed. The service is efficient, helpful, easy to contact if necessary, no hidden charges.
The only drawback which makes me looking at other booking sites is limited range of flight options.
At the same time, very useful thing is option for single way trip and flexible dates.
Last but not least (although it might appear insignificant) is ability of the software to recognize sloppy spelling of destination, which is decisive when you try to book using keyboard with e.g. no Swedish keys.
I would recommend this service for everybody.

April 15, 2013
Unprompted review
Rated 5 out of 5 stars

Simple and efficient

Very simple to find and book flights through MrJet and when comparing to other sites or airlines directly the best price I keep getting is always the same as with MrJet and here I get them all served at once.

April 4, 2013
Unprompted review
Rated 3 out of 5 stars

Good service but room for improvement.

The booking procedure was good and I got a good priced ticket. BUT a bad error was made. The ticket was for a return to Orlando Florida from Stockholm Arlanda. This involved 2 flights, one with BA to London and the second from London Gatwick to Orlando. However the booking reference for the BA flight which was given on the e-ticket was not correct! I tried to find my booking on BA's site (manage my booking) but failed to find it with the booking reference I had received. I was then forced to contact Mr. Jet and then I was given the correct booking reference. Think of the problem I could have had if I hadn't bothered to check this out before arriving at the airport!

April 3, 2013
Unprompted review

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