Mr Shifter (Middlesbrough) Removals and Storage Reviews 418

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the moving process smooth and stress-free. Many people highlight the exceptional service, noting the care taken with belongings, prompt arrivals, and the team's willingness to go above and beyond. The delivery service is frequently commended for its speed and careful handling, ensuring items arrive safely and are placed exactly where desired. Reviewers also appreciate the user-friendly experience from initial contact to completion, often describing it as seamless and well-organized, with competitive and transparent pricing. However, some customers mentioned that while the service was excellent, the price for storage could be a little high, though still secure.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrived on... See more

User experience

People report positive experiences with the user experience, with many reviewers stating they would not... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely First Class Service In October last year we had an emergency to move my parents into new accommodation. Mr Shifter came to the rescue within a week to move them. The lads were though... See more

Rated 5 out of 5 stars

Pleasure to deal with from my first call to safely moving us to our new house. Nothing was too much trouble for the team, courteous, respectful, helpful and understanding even when they had to wait 2... See more

Rated 5 out of 5 stars

We first used Mr Shifter over 30 years ago and when it came to our son moving home only natural to use again. Arrived at time advised , carefully loading room by room, with the same unloading into new... See more

Rated 5 out of 5 stars

A superb service throughout! From start to finish, the Mr Shifter team made the whole process of moving home swift and easy. We were absolutely delighted with every aspect of the service they provide... See more

Company replied


Company details

  1. Moving Company
  2. Storage Facility

Information provided by various external sources

We pride ourselves on the fact that the majority of our business comes from the personal recommendation of satisfied former customers. All our local and long distance work is quoted on a fixed price quote, we would recommend this and we would send an estimator to your premises to carry out a free, no obligation assessment and quotation. If you require, we are able to provide cartons, transit robes, bubble wrap, tape and packing paper for your removal. All removal prices quoted or charged are plus VAT. Unless otherwise stated the price we quote on an hourly basis or as a fixed price provides the customer with a vehicle and a two man crew. If you feel that you would like to use extra men on your move we can arrange this for you. Likewise, if we feel your request demands more manpower we shall quote accordingly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

418 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

From the moment I spoke to Jim i felt…

From the moment I spoke to Jim i felt much more reassured that the relocation up North would go well.
His team were great , very patient with me and tho we weren't as organised as I planned to be they were very understanding.
Many thanks, highly recommend Mr.Shifter 👍 👌 😀

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Three top guys from Mr Shifter arrived…

Three top guys from Mr Shifter arrived to load our things and take to their storage premisses. Thes guys could not have done any more than they did... Incredible service all round .... Ide recommend Mr Shifter to anyone. :-)

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - very quick, friendly and efficient. Moving day went as smoothly as it could have done thanks to the efforts of the team.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Flexibility

The lads were great. Flexibilty was needed because the people moving out of our new house were running hours late and Mr Shifter worked around this and made it easy for us. Thanks

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

I have used this company 3 times now…

I have used this company 3 times now each move has been professionally undertaken by their staff who have always been polite and helpful and very careful with my furniture I would certainly use Mr Shifter again.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience for My Elderly Mum

Awful experience for My Elderly Mum. She paid for a removal that never took place. Try to keep it brief as its a long story but never received any terms and conditions which apparently we have not kept too. We cancelled with 10 days notice and no further booking made, so no further loss to the Company. I was then advised that a £100 refund on a £380 booking would be made, nothing received.

December 15, 2025
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

We are very sorry that you feel disappointed with your experience, and we would like to clarify the situation for accuracy.

The booking was not cancelled but postponed by you with 10 days’ notice, at a point where we had already turned away several other customers to reserve this date. During our last conversation, you advised that you were speaking with your brother about rearranging, and no cancellation was confirmed at that time.

You later contacted us again after moving and booking a second removal company. Following this, a refund of £100 was issued 14 days ago to the bank details you provided.

Rated 5 out of 5 stars

Full service…

We paid for the full service which included dismantling beds and wardrobes and rebuilding at the other end and although it wasn’t cheap it was well worth it. The guys were fantastic and couldn’t have done a better job . We were downsizing from a 5 bed to a 4 bed so there was a hell of a lot to move and they managed it in one day . They came 2 days earlier to pack most the stuff ready to go . I couldn’t recommend them highly enough.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

House move using Mr Shifter

We first used Mr Shifter over 30 years ago and when it came to our son moving home only natural to use again. Arrived at time advised , carefully loading room by room, with the same unloading into new home. Very courteous and pleasant, a job well done. Good to see a local company still offering the same great service for over 30 years 👏

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I had lived in my house for 45 years and had a lot to move the lovely lads worked their socks off they were friendly, respectful of my property and such hard workers. The whole company is highly recommended.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Wykes

Mr. Shifter moved our possessions to our current abode four years ago. They made the process easy and stress free, the crew were brilliant. I advised my sister in law to use them in her recent downsize, and she reported that they were excellent, nothing was any trouble to the crew, and that they were polite and respectful. I would recommend Mr. Shifter to anyone, good firm, nice people...

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very Polite and Respectful

Very polite and respectful of my furniture moves. I've used this company on a few occasions and all I can say is the quality of service we received is well worth every penny. Fantastic group of lads and nothing is too big or too small 😀. Will definitely recommend

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely First Class Service

Absolutely First Class Service
In October last year we had an emergency to move my parents into new accommodation.
Mr Shifter came to the rescue within a week to move them.
The lads were thoughtful and considerate and professionals to say the least.
They helped in any way they could to put the family at ease.
Would definitely recommend Mr Shifter

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service from Mr. Shifter

The whole team at Mr. Shifters were brilliant, from the initial planning through to the delivery. The Removal team were totally professional, ensuring everything was packed onto the truck carefully and securely. The unloading due to Hurricane Anna proved a huge challenge for the original Removal Team, and were given additional support from other members of Mr. Shifters due to the horrendous conditions. They were fantastic! Thanks hugely for a really great service.

October 3, 2025
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

Thank you so much for your wonderful review! We’re really pleased to hear the whole team were able to support you from planning right through to delivery, even in such challenging conditions. The weather certainly tested everyone, but it’s great to know the additional support and teamwork made a difference.

Your kind words mean a lot to us, and we’re delighted we could provide a great service despite the circumstances. Thank you again for choosing Mr Shifter! 🚛👏

Rated 5 out of 5 stars

Highly recommended

Mr Shifter did a great job helping us with our move. Efficient, careful, professional. Two lovely guys who worked their socks off getting everything right. Highly recommended.

September 24, 2025
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

Thank you so much for your kind words and recommendation! We’re really pleased to hear you were happy with the service and that the team took great care of everything. We’ll be sure to pass your feedback on to the lads — they’ll really appreciate it! 🚛😊

Rated 5 out of 5 stars

*****Mr Shifter House Move

We’ve used Mr Shifter for 3 house moves now as well as for storage. The guys work incredibly hard and nothing is too much. Really nice guys who respect your property and go above and beyond. Would definitely recommend them.

November 4, 2025
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

Thank you so much for your continued trust and for such a lovely review! We’re really grateful you’ve chosen Mr Shifter for multiple moves and storage. It’s great to hear the team’s hard work, care, and respect for your property stood out. Your recommendation means a lot to us and we’re always happy to help whenever you need us again! 🚛😊

Rated 5 out of 5 stars

Best removal experience ever!

At relatively short notice Mr Shifter moved us from North Yorkshire to Northumberland. The guys arrived early and had everything loaded within 2 hours. They were respectful of our belongings and of the neighbours in the street. Met up with them again after the 2 hour drive - they were waiting for us and then they unloaded everything into each room that we requested. No breakages at all and they even took apart and reassembled the wardrobes for us. Clothes racks were very helpful too. Great guys and a fantastic experience from start to finish. Would definitely use again! Thank you so much!! Brilliant!

August 8, 2025
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

Thank you so much for such a fantastic review! We’re delighted to hear your move from North Yorkshire to Northumberland went so smoothly and that the team could help at short notice. It’s great to know their care, efficiency, and attention to detail made a real difference on the day. We’ll be sure to pass your kind words on to the lads. Thank you again for choosing Mr Shifter — we’d be more than happy to help again in the future! 🚛😊

Rated 5 out of 5 stars

Easy to arrange and men very helpful.

August 8, 2025
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

Thank you for your feedback! We’re glad to hear everything was easy to arrange and that the team were helpful. We really appreciate you choosing Mr Shifter! 🚛😊

Rated 5 out of 5 stars

House move and storage

I recently used Mr Shifter for my move to a new home which also included a short storage period. Overall, the service was exceptional. The team was incredibly professional and efficient throughout the entire process. They arrived exactly on time and took great care with all my belongings, especially fragile items. Communication from the office staff was also clear. The quote was competitive and transparent with no hidden fees. I highly recommend Mr Shifter to anyone needing a reliable and stress-free moving experience!

July 30, 2025
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

Thank you so much for your kind words and recommendation! We’re delighted to hear your move and storage experience was smooth, stress-free, and handled with care. The team will be thrilled to know their professionalism and attention to detail made a difference. We really appreciate you choosing Mr Shifter! 🚛😊

Rated 5 out of 5 stars

A superb service throughout!

A superb service throughout!
From start to finish, the Mr Shifter team made the whole process of moving home swift and easy. We were absolutely delighted with every aspect of the service they provided. To be honest, it’s was an absolute breath of fresh air to have received such a top quality level of customer service, which is rare to find these days. If you are looking for a professional, friendly, most importantly courteous team to move your cherished family items and make your move less stressful then this is the company for you.

August 1, 2025
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

Thank you so much for your wonderful review! We’re thrilled to hear that the team were able to make your move smooth, stress-free, and enjoyable. Your kind words about our professionalism, friendliness, and care mean a lot to us. We’ll be sure to pass your feedback on to the whole team. Thank you again for choosing Mr Shifter! 🚛😊

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