I order Cropped Length Straight Leg Pant With Chiffon Split Leg Overlay in black, size L. Fitted me perfect. Right length to wear with flat shoes or low heels. Im 153cm tall, usually wear size 14. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
- Email: service@msglamor.com (Reply in 24 hours. Any inquiries and support regarding orders)
Singapore
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a dress on the 23rd February 2026 and still waiting for it,emailed the company several times and go no response from them

Reply from Msglamor
I've had an amazing experience with Msglamor. I was most impressed with the customer service - Sindra and the team were very responsive from the start. I immensely appreciate everything that you did. Thank you very much.

Reply from Msglamor
Return handled very professionally and extra kind to buyer. Great company!

Reply from Msglamor
The outfit I bought arrived very quickly unfortunately, the item did not work for me and I had to return it. Sindra was most helpful in getting my refund when I could not find another item to exchange.

Reply from Msglamor
I’ve got to admit that using a link from Facebook had me a little worried. With msglamor the service has been outstanding. An issue with the colour of an item was resolved without any issues and to my advantage. I have been communicating with Al and she has been amazing, kind, courteous and incredibly helpful. I would highly recommend. Thank you msglamor and in particular Al.

Reply from Msglamor
Extremely happy with the clothes, I have purchased. However the pants were to big and I asked for an exchange. This was an easier procedure than buying the items
Very happy and the customer service was awesome.

Reply from Msglamor
They have beautiful dresses. The material and quality is excellent
The dress i ordered and received was as advertised...
Thank you Oraulisa for my dress I love it and it fits perfect

Reply from Msglamor
I ordered 2 dresses for an upcoming wedding. They arrived promptly. The quality was lovely, exactly as pictured. I had to exchange one of the dresses for a larger size ( my error) and this process was so easy. I communicated with Sindra and she was extremely helpful
I would definitely buy from this company again. The dresses are beautiful and the customer service is excellent 👌

Reply from Msglamor
I have always received a prompt and helpful reply to my queries.
I have enjoyed dealing with your company, and will continue to do so in the future.

Reply from Msglamor
I ordered four totally different dresses. Two for myself, one for my mum and one for my sister in law for a wedding we have coming up. Quality is top notch, exactly as pictured and described. Sizing is quite exact, no room for error. Go a size up if you are bigger busted. But this will be my go to website for any special occasion or just to treat myself. You will not be disappointed

Reply from Msglamor
Excellent! Great customer service,communication (Sindra ), shipping tracking and receiving. I ordered the twin set 3/12 and received it 3/20. It’s lovely, well constructed and substantial material, there are no loose sequins or threads

Reply from Msglamor
Late Thursday night I ordered a dress online from Msglamour. The payment was made. The next morning (Friday) I decided I didn’t want that dress, so I emailed Msglamour to cancel my order. By early Saturday morning the refund was back in my account. Very prompt service. Thank you.

Reply from Msglamor
I received my order. The dress & shrug were beautiful, just like the picture they advertise, but sad for me it was too small. I emailed the company & they got back to me very fast & are sending me the next size.I can't wait to get it . Arle is handling the exchange for me. I am very happy & will definitely be ordering more from Msglarnor.

Reply from Msglamor
I have tried contacting your company to get tracking information. It tells me that they can't find the order # I was given. I have gotten no response about this order.

Reply from Msglamor
sizing was poor. They sent a replacement but am still waiting on tracking and it was sent four days ago. I need it for my holiday so if it comes after 13th you may as well keep it

Reply from Msglamor
I ordered a dress for my daughters wedding, in the size I thought would fit, it did not. I contacted Msglamor to exchange for a larger size. I had to send the item back at thier cost, and once they received it, they sent out the exchange. It fit perfectly.

Reply from Msglamor
I ordered a dress but was the wrong size for me, so I emailed to see if I could return them, the response was quick and very helpful. My dress was replaced . The service I received from Sindra was outstanding and I will certainly recommend your Company to my friends. Thanks for a pleasant shopping experience.

Reply from Msglamor
I ordered some pants but they were far to long for me, so I emailed to see if I could return them, the response was quick and very helpful. My goods were replaced and I was given 3 options to choose from. The service I received from Arlie was outstanding and I will certainly recommend your Company to my friends. Thanks for a pleasant shopping experience.

Reply from Msglamor
I am having a terrible time trying desperately to return an item within the return period and have followed all instructions and sent the verification picture and order number 3 times now and I keep getting the same reply asking for the same information again and still have not received a return label. Now the time period almost lapsed and still have not received the return label. I did everything correctly and they are going to make me lose the refund because of their poor customer service.

Reply from Msglamor
Excellent service. I have not one bad word to say about Msglamor. I ordered the Floral Sheer Chiffon Shrug & Floral Chiffon Evening Gown in ‘L’ which arrived promptly. I received emails notifying me of when it was en route. Unfortunately, although I loved the style and material, it was too big so I requested a smaller size via email. The customer services personnel responded the next day and a smaller size was shipped and has now been delivered which is perfect. I would, without doubt, order from Msglamor again.

Reply from Msglamor
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.