Before buying they provided the 2 bikes of choice for viewing with a technician on hand to answer any questions. As I choose to collect the bike a few days later all payment was completed at home with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a great experience from start to finish. Loads of really helpful information prior to getting the bike, including some reallybhelpful set up stuff. Bike arrived swiftly, exceptionally well packa... See more
Company replied
Have ordered my last couple of bikes from a big named online retailer warranty issues have been a nightmare decided to go with somewhere within an hour of where I live this time should the worst happe... See more
Company replied
Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... See more
Company replied
Company details
Written by the company
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Contact info
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, United Kingdom
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4.8
Excellent
334 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Powerfly
Bought a Trek Powerfly from MTB Monster, and the whole experience has been awesome. Delivery was really fast, and the customer service has been spot on. Even after I got the bike, they’ve been super helpful with any questions or issues, always friendly and quick to respond. Definitely recommend them!
February 11, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Dan,
Thanks very much for the review!
It's great to hear you have had a positive experience with us while purchasing your Trek powerfly.
Don't hesitate to get in touch if you need any advice going forward :)
MTB Monster Team
The best setup bike and packaged I’ve …
The best setup bike and packaged I’ve ever received and the delivery was a two man with excellent communication,all this is what you need when spending a lot of money on a bike but unfortunately from the 5 previous purchases from other firms this is definitely not the case!..will definitely use again for my next bike.
January 27, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Trevor, Thanks for the 5 star review!
We're glad to hear you were happy with your new bike and the set up :)
Hope to hear from you again in the future and that you enjoy the Stereo!
MTB Monster Team
Quick and easy
Item not in stock quick email and a quick reply to get it ordered. Good info about my delivery arrived when said in perfect condition
January 24, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Chris,
Thankyou for leaving us a review! It's great to hear your bike has arrived with you and is in perfect condition :)
Please do let us know if you need anything going forward, hope you enjoy your new Prime!
MTB Monster Team
Just received a transition ripcord for…
Just received a transition ripcord for my son and I couldn’t be more happy with the service. The bike came quickly within the timescale given. I was kept informed at every step. Would definitely use again and would 100% recommend.
Thank you
January 31, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Bobby,
Thanks very much for the great review! We're glad to hear you have been happy with our service and hope your son likes the bike!
Hope to hear from you in the future :)
MTB Monster Team
Fantastic service
Fantastic service, friendly helpful staff. Kept me updated with delivery date and delivery instructions. 100% recommend using MTB Monster.
January 5, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Stephen,
Thank you for the 5 star review and the recommendation!
It's great to hear you were happy with our service, hope you are enjoying the Amflow :)
MTB Monster Team
Staff were great and friendly
Staff were great and friendly. Massive range of bikes available.
January 18, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Oliver,
Thanks for leaving us a great review. I will pass your comments onto the staff they will appreciate it :)
Hope you are enjoying your bike!
MTB Monster Team
MTB Monster 5⭐ bike shop
Excellent informed, attentive and friendly customer service. Made me feel like a valued customer. Prices are very competitive. I'll be going to MTB Monster first for future purchases. 5⭐
December 16, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Matthew,
Thank you for leaving us an awesome review! It's great to hear you had a positive experience with us and we hope to hear from you in the future :)
Hope you are enjoying the Amflow!
MTB Monster Team
Love the Marin!
Good communication, speedy turnaround, good delivery service, great price. Love the Marin!
January 15, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Ben,
Thank you for leaving us a great review :)
Glad to hear you are loving the Marin!
MTB Monster Team
Great service
Ordered a new Mondraker Crafty XR from MTB Mondter in December. It took some time to deliver in Guernsey BUT I got it before Christmas
More importantly, their communication was great and I had to complete and personal dimensions forms - height and weight etc. this meant that my bike arrived completely dialed. The Ohlins suspension was set up to such a great extent, I did not have to touch it - I just checked base pressures before riding expecting to make a change. Didn’t need to it was perfect. Did a day at Bike Park Wales and the bike was mint. Really chuffed.
December 20, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Rheino, Thank you for leaving us an awesome review!
Great news that your bike was delivered in time for Christmas and you have been able to get out on it at Bike Park Wales already! We're glad you were happy with our service and the suspension set up, with no need to make any changes :)
Many happy miles on your new Crafty!
MTB Monster Team
Great service
Purchased a MTB Trek just before Christmas. Really good communication from MTB monster. Delivery was quick and convenient. very impressed with the bike. highly recommend MTB monster. thanks again!
November 25, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Alison, Thanks for writing us a great review and leaving a recommendation!
It's great to hear you had a positive experience with us, we hope you enjoy your new Trek :)
MTB Monster Team
Bike arrived on time
Bike arrived on time, constant emails keeping us up to date with things bikes brilliant couldn’t off went any better would recommend to anyone thanks MTB
December 17, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Rhys, Thank you for leaving us a review!
We're glad to hear you were happy with our service and timescales :)
Many happy miles on your new Trek.
MTB Monster Team
Great price
Great price, good communication and two person delivery team made the process easy. I would recommend MTB Monster to anyone thinking of buying a bike.
December 11, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Alan, Thanks for the 5 star review!
We really appreciate the recommendation, hope you enjoy your new Trek :)
MTB Monster Team
Great service
Great service. Good communication throughout the sale. Highly recommend.
September 3, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Phil,
Thanks very much for the review and your kind comments!
Hope you are enjoying your new bike :)
MTB Monster Team
EXCELLENT SERVICE
The service of MTB Monster was excellent they were very helpful they also kept me well informed, Delivery was very good and the delivery company was very helpful.
Overall service was great and the price was unbeatable
November 30, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Stephen, Thank you for taking the time to write us a great review! We're grateful to hear the feedback and I will pass it on to the rest of the team :)
Hope you are enjoying your new Husqvarna bike!
MTB Monster Team
Very nice bike decent price very good…
Very nice bike decent price very good servis and explanation fast delivery highly recommended MTB Monster
December 5, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Mariusz, Thank you very much for the 5 star review, we really appreciate your feedback!
Hope you are enjoying your new Stereo.
MTB Monster Team
I’ve bought a bike from here before and…
I’ve bought a bike from here before and came back to buy my sons e-bike the staff are great and really helpful I definitely recommend buying from here, thankyou
November 23, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi John,
Thank you very much for leaving us a great review and of course your repeat custom! We're glad to hear you were happy with our service and hope you and your son enjoy your bikes :)
MTB Monster Team
Tired of the spam from these people
Tired of the spam from these people. Clicked unsubscribe several times but the spam just keeps coming.
November 13, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Apologies, we are unsure if this review was meant for MTB Monster. We are careful to only email our customers or those people who are MTB Monster subscribers. Everyone has the option to unsubscribe, so we are unsure as to what has happened, and we would like to investigate this. However, we can't relate your review to any order on our system so we are unable to contact you directly regarding this. We would appreciate it if you could give us a call on 01254 959345 (option 1) so we can better understand your review / issue.
Kind regards
MTB Monster Team
AMAZING SERVICE
AMAZING! I looked at many different sites when I was thinking about buying a new bike and chose MTB Monster as it had the best deal on the bike I wanted. However, I would have gladly paid more if I had known what amazing service I was going to get, as well as a fantastic bike.
I ordered my bike one day, it was dispatched the next and then I heard from the delivery company that it was being delivered the following day!
I was kept fully informed of the process both by MTB Monster and the delivery company.
My bike was well packed and MTB gave full instructions on how to put the bike together (which only involved putting the handlebars and front wheel on).
I phoned them on one occasion just on a query I had about the bike and my call was answered and dealt with immediately. I also had an online chat which was also most helpful.
I cannot fault MTB one single bit and would highly recommend them to anyone.
The bike is amazing too!
October 16, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Gail, Thank you for taking the time to write us such a lovely review. I will pass your comments onto the team, they will really appreciate it!
We are glad we were able to provide a positive experience for you when buying your new bike and hope you enjoy your Fuel :)
Please don't hesitate to get in touch with anything in the future.
MTB Monster Team
Found a great deal with MTB monster
Found a great deal with MTB monster, their communication was excellent and timely. Bike was delivered and it was very well packed and everything easy to find. My only very slight criticism would be they used another bike box to send my bike in, not a major issue but caused a slight panic as it was unloaded by the delivery team, not sure why they wouldn’t use original boxes? But all in all, highly recommended and would use again for a purchase of another bike!
October 18, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi James,
Thank you very much for the great review, we really appreciate it! We're glad you have been happy with the service and would just like to touch on the boxes used. We recycle all our boxes to be as sustainable as possible but in some cases once the bike is fully built and packaged it no longer fits in the original box. Although we do mention this in our terms and conditions, we will of course look to make this more clear on the website going forward to avoid the panic!
Hope you enjoy your new bike and don't hesitate to get in touch if you need anything in the future :)
MTB Monster Team
Blown away with how good the service was 🤙🏼
So I went into MTB Monster not actually thinking I would walk out with one, The advice I was given was unbelievable and really helpful. The showroom is jaw dropping. I was hoping to ride Snowdon the next day (but my riding buddy was a letdown) so I ended up riding rivington, and wow what a difference it is riding an emtb. The mondraker chaser is amazing, such a fun bike to ride. A massive thank you to everyone involved in helping me out
October 17, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Matthew,
Thank you for leaving us an awesome review! We are pleased we were able to advise and find the correct bike for you :)
I will pass your thanks on to everyone involved with your order, they will really appreciate your feedback.
Hope you manage to get to Snowdon for that ride!
MTB Monster Team
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