Mujjo Reviews 

109
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Tried looking into where their products are manufactured, saw nothing stated, asked the company and in meantime ordered, it took the company a couple of days to respond. The response was China. I the... See more

Rated 5 out of 5 stars

I recently purchased a MagSafe wallet, and I’m extremely impressed with its quality and craftsmanship. The materials feel premium, the stitching is precise, and the magnet is strong enough to stay sec... See more

Company replied

Rated 5 out of 5 stars

Top notch product ( 13-inch Macbook Black Sleeve). Excellent support and delivery options. Positively impressed by the fast email response for a minor issue in receiving order confirmation. Order t... See more

Rated 4 out of 5 stars

I've been using Mujjo accessories for years. I recently bought an iPhone 14 Pro Max cover, a MagSafe wallet and AirPods Pro case. While the two cases worked great, the wallet was definitely unu... See more

Company details

  1. Cell Phone Accessory Store
  2. Fashion Accessories Store

Written by the company

Quality Crafted iPhone Cases and Accessories. Premium leather accessories for iPhone, iPad and Macbook. Pioneered the Wallet Case and all-finger Touchscreen Gloves. Designed in the Netherlands.


Contact info

3.8

Great

TrustScore 4 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(109)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BEST iPhone MagSafe Wallet

I've tried many different magsafe wallets and this is by far the best I've found. The magnet holds well, the non-slip on the back keeps the wallet from rotating unnecessarily like other wallets on the market. The quality of the material is really nice and wallet holds decent amount of cards. Customer service was also fantastic when I reached out to them. Highly recommend!

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Repeat Buyer - Very Satisfied

This is my second leather iPhone case purchase and both experiences were very positive. Decent pricing for a high quality products, shipping was on time, and no issues. Highly recommend.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent leather case - excellent service

This Mujjo case (black leather) is absolutely perfect. The quality is outstanding and delivery was super quick. This is my first product from this company and I can now see why all the positive reviews.
The buttons have a nice metallic click to them and the inside of the case is lined with a smooth-feeling material that protects the phone from scratches. I also like the fact that there is a bit of a lift on the case, which means that if you put your phone down face first it will not touch the screen. Even though I usually put my phone down with the screen facing upward, I believe this is a nice touch. Look forward to purchasing from these guys again.
I also look forward to the patina which is certain to form over time.

February 27, 2023
Unprompted review
Rated 1 out of 5 stars

I accidentally ordered an iPhone 13 Pro…

I accidentally ordered an iPhone 13 Pro Max cover. I emailed the company and they said I could return. I followed the instructions and placed the return label from the parcel in the original packaging and sent back. That was over two weeks ago and still no refund? They have told me that they are unwilling to accept responsibility due to no tracking number provided?? I have returned the item and expect a full refund. Very poor customer service

January 21, 2023
Unprompted review
Mujjo logo

Reply from Mujjo

Hello Julie, We apologize for your experience returning your Mujjo item. It seems at the time of your inquiry DHL's tracking was displaying information that the item had not been used. This may been a glitch in DHLs tracking system. Unfortunately we were not able to properly confirm if the item was in transit or had made it to our warehouse. To provide background as to why we asked for the tracking ID, sometimes customers do choose to send items back using a carrier of their choice. If tracking is not selected and/or provided we have no way to determine if an item has been returned. Nevertheless, I do see that our Support Team did reach out to you on January 23 confirming receipt of the parcel and processed your refund accordingly on the same day.

Rated 1 out of 5 stars

Ordered some fairly expensive…

Ordered some fairly expensive touchscreen gloves as a Christmas present, thinking they'd be decent with being a little bit dearer. They barely even work and to be honest, don't look great either. Tried to return them to find out that I can't as you only get 20 days to return and as they were a Christmas present I've had them a while. Bought myself some £4.99 ones off Groupon that work far better. AVOID!

November 28, 2022
Unprompted review
Mujjo logo

Reply from Mujjo

Hello Donna-Marie. I'm sorry to hear that Mujjo's Single Layered Touchscreen Gloves did not meet your expectation. I understand we do have a condensed return window. I do not see that there was any interaction with our Support Team as they would have been able to provide assistance in this situation. I will have someone from our Support Team reach out to you and see if we can reach a solution for you. Our emails tend to get lost in Spam folders so please keep a look out in the next day or two for an email from Mujjo.

Rated 1 out of 5 stars

Wrong item despatched, no replacement, no refund

Wrong item despatched, asked for replacement with correct item. Correct item not available, asked for refund. Refund portal not working as no order no. issued. Wrong order no. issued so portal would not work. Over a month later and no replacement and no refund despite incorrect item being returned to Mujjo.

Quote from Mujjo - "Looking through our records, we attempted multiple call backs with no luck, but our team did follow up by email. I'm sorry we were not able to connect by phone." This is a lie, there were no attempted call backs.

- AVOID THIS COMPANY

September 29, 2022
Unprompted review
Mujjo logo

Reply from Mujjo

Hello- We apologize for your past experience with Mujjo. We understand that it is a frustrating experience when you are unable to connect with support for assistance and then to run into trouble with our service platform. We are sorry and there is no excuse. I have reviewed your past interactions and am happy to see that a member of our Support Team was able to connect with you and confirm your return was received and refunded back to you.

Rated 1 out of 5 stars

Ordered new iphone leather cover a…

Ordered new iphone leather cover a month ago !

Keep on getting emails to write reviews !!
But havnt received anything to date .
Just excuses via email from someone called barnaby .

DHL delivery booked for today , surprise surprise it hasnt arrived ??
Tried contacting DHL and Mujji , couriers chatbot say its on its way today ( im off to bed !!) and Mujji no reply .

They have had £54 of my money and im disgusted with the way they do business and i just want my money back .

October 28, 2022
Unprompted review
Rated 1 out of 5 stars

Useless

Wish I'd read the reviews before wasting my time ordering from this poor excuse for a company. Ordered a product and immediately cancelled the order via email. As their, ahem, 'customer service' centre is clearly outsourced to a generic one in a different time zone I didn't even get a reply until after the order was dispatched. Now they want to charge me £5.95 for a return? When they do bother to reply to my emails they don't even answer my questions and just copy/paste from a list of replies they've been told to write. Quite pathetic, which is also what I think of the actual product. Useless. Please avoid.

October 2, 2022
Unprompted review
Mujjo logo

Reply from Mujjo

Thank you for taking the time to share your feedback. We apologise for your experience when reaching out to cancel your order.

Our Customer Support Team is available to assist Monday - Friday. Just for clarity, we are not outsourced and we are located in the UK and the US to be able to offer responses across time zones. We always reply to customer emails and phone calls within 1 business day. We have taken a look at our archived email interaction and do see that our Support Staff responded back on our next available business day. Although your order had shipped before we replied so we proposed returning the item. And, we did waive our return fee given you asked to cancel the order.

Again, we are sorry this was a frustrating process.

Rated 1 out of 5 stars

Mujjo iPhone cover is not fit for purpose

I purchased the iPhone 13 mini brown cover a few weeks back (it cost me nearly £40). I dropped my phone only once and the cover was of no use as the screen cover cracked. In addition, the case was damaged on the side. This was dropped a few inches from the ground. Sorry to say that the case is not fit for purpose. Really annoying as the case looked really premium but having dropped it and with the result, I regret buying this. I sent an email to Mujjo, only to receive a response stating Mujjo phone cases are designed with impact resistance and not guaranteed as a result of user negligence. I have no issue with negligence but really lost on what impact resistance Mujjo is referring to, when the phone was only dropped from a few inches of the ground. If you want your precious iPhone protected, pls look for another iPhone cover or protector. Mujjo really needs to review their source of leather used and their impact resistance testing.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

black leather case for…

I bought a full black leather case for iPhone 12 mini. The case has a perfect fit nice materials and seems premium. The support team (Gabrielle) was also very quick and accurate to reply my questions and resolve immediately a minor issue with the shipment even though it was an issue from my side. Thank you again

May 24, 2022
Unprompted review
Rated 4 out of 5 stars

Just received delivery of iPhone 13 mini leather case

Just received delivery. The case is very good, it fits well with a minimalist feel. It looks great and feels great to hold and definitely a quality product. Looking forward to it aging with grace. The reason for 4 stars is because the delivery is quite slow to Australia/New Zealand, and I’m a bit impatient, especially when there is no tracking once the package leaves the last Euro airport. Also, the website says 10-20 business days for standard Post which was acceptable but actually the invoice then said 30-50 business days which was a drag. Anyway it finally arrived after 37 business days and it was worth the wait! In my opinion. Just factor in the delivery time in to your experience and it will be all good 😉

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Mujjo Macbook Sleeve 13 Inch Black

Top notch product ( 13-inch Macbook Black Sleeve).
Excellent support and delivery options. Positively impressed by the fast email response for a minor issue in receiving order confirmation. Order took two days to be delivered via FedEx in .EU
One of the best laptop sleeve I’ve owned (until now).

March 30, 2022
Unprompted review
Rated 4 out of 5 stars

The original phone case I ordered was…

The original phone case I ordered was out of stock after I had already placed my order. Although upset about not being to get the original case I wanted, customer service promptly reached out and replaced my case with a similar one, although in a different color. I paid for expedited shipping but my package was held up in customs. Customer service was again prompt and followed up with FedEx and communicated with me about the delay. Mujjo refunded me what I paid for expedited shipping due to this issue with FedEx which was much appreciated! My phone case is great. I give 4 stars because I wish the original case I wanted that was out of stock was not an option that was available to purchase

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Recommend Mujjo

The customer service is phenomenal. Immediate, constructive and helpful replies. The products are of high quality and long lasting.

March 13, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered the wrong phone case + gloves

Ordered the wrong phone case + gloves. Quality didn’t seem as described so decided to send them back as they offered a full refund. I sent back both products having to pay on top for postage and still have not had a refund. It’s been over a month since I sent them back to them so I guess I’ll never see my money back… I’d be cautious if you decide to order from Mujjo.

March 11, 2022
Unprompted review
Mujjo logo

Reply from Mujjo

Hello Moises,

Thanks for your message and many apologies for this situation.

I have had a look at the tracking of your returned package and have decided to process the refund for your order immediately. You should have received an email confirmation about it.

Best regards,

Gabrielle

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Ordered a product for Christmas and sadly didn’t fit, the process for returning was simple and communication was brilliant when issues with supply chain/parcels not arriving on schedule arose. I would highly recommend both the products from Mujio and the customer service they offer.

February 23, 2022
Unprompted review
Rated 5 out of 5 stars

I love the mujjo phone cases

I love the mujjo phone cases, good quality, beautiful colors, and very well made. I had to contact customer service
And communicated with Gabrielle, the communication was always prompt, friendly, apologetic ( even though it was my mess up) Service you would want from any company, attention to detail was phenomenal..Superb, excellent customer service and great phone case!!!

February 18, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look