Multi-Tool-Store Reviews 554

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the excellent range available and the competitive pricing. Many people appreciate the speedy and secure delivery service, with orders frequently arriving earlier than expected, even with personalized engraving. The ease of ordering online and the well-laid-out website also contribute to a positive purchasing experience. However, some customers were dissatisfied with receiving products that appeared to have been opened or scratched, despite being purchased as new. These individuals reported issues with the condition of the packaging and the product itself, leading to concerns about whether they received a new item.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality of the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the super fast and speedy... See more

Order

People report positive experiences with order. Customers found the ordering process easy and straightforward,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of products,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to deal with! Excellent Value for money 💰 I made 3 separate Leatherman purchases within a couple of weeks. A Supertool 300m, A Raptor Rescue and a Skelatool CX, All engraved. All arri... See more

Rated 5 out of 5 stars

Well laid out website easy to see & read about the products. The offers page caught my eye with a good & varied array of products to choose from. I researched the best model for me wave+ & with the di... See more

Rated 5 out of 5 stars

Ordered a Leatherman super tool set for my partner for Christmas. It came with a handy pouch and oil to keep it working smoothly. We got it engraved so it hopefully won’t get pinched at work on site!... See more

Rated 5 out of 5 stars

I have always been very pleased with the service I have received from Multi-Tool-Store. My work requires me to carry a handful tools and, quite by accident, I stumbled across Multi-Tool-Store a few y... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

554 reviews

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How this company uses Trustpilot

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Rated 4 out of 5 stars

I would buy again

This is the second time I have purchased and both expansions were positive- I would buy from here again !

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service at a great price

At the time I decided to change my wave although it was still in good working order.
I went for the charge to possibly keep a sharp edge on the blade for longer. The upgrade was made more appealing as you had offers on at the time and I couldn't find one cheaper.
I ordered just after Christmas and thought it would take a while to be delivered but it came very quickly.

December 28, 2022
Unprompted review
Rated 5 out of 5 stars

Good experience all-round

The website was easy to browse with plenty of products listed and prices were very competitive.

I ended up ordering a Leatherman Surge on 21/12 and it duly arrived on 28/12, well-wrapped and in a proper Leatherman presentation box, with the extra file blade and nylon pouch. A small sharpening stone and vial of oil was included. I wasn't in a hurry regarding delivery and it was at a busy time of the year, so a week was fine.

The tool seems perfect and I have already used it for a few small tasks, especially the pliers, which are very robust.

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Ordered a multi-tool for a Christmas present & chose the Royal Mail 24 option. A week after the expected delivery date it hadn’t arrived despite the Royal Mail receiving it from the seller. Multi-tool-store were very helpful, arranged a DPD delivery of a replacement which arrived three days before Christmas. Great service, very friendly & also have arranged an easy free return of the extra multi-tool which eventually also arrived from the Royal Mail.

December 22, 2022
Unprompted review
Rated 1 out of 5 stars

Timing is everything

Can’t believe a professional company when knowing that the Royal Mail was going on strike decided to use them as their chosen courier. Two weeks after the order was completed it still hasn’t arrived. So much for a Christmas present. Clearly your dispatch department either didn’t care or think this through.

December 27, 2022
Unprompted review
Rated 5 out of 5 stars

All good

Delivery took a little longer than expected but its december so OK, arrived before Xmas, all good. Thanks

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service when there was a…

Great customer service when there was a mistake with my delivery address ( most likely my error!) .it was sorted out immediately and I was sent an email almost simultaneously with the details corrected. The item is a gift for my husband who managed to lose his previous leatherman🙈. I've had it engraved which is a lovely personal touch. I would recommend this company and use again

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service - couldn't have been more helpful even when the issue was my fault.
Product arrived very quickly and the engraving looks great.
Would definitely use again

November 2, 2022
Unprompted review

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