Right now all multiplay servers in NL started having superbad connection. ONLY multiplay-servers.. Why? cant join others here, there are definetly some problems. Servers not playable :(
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Wish I could give zero. Horrible gaming experience, everytime we needed help they sent us a link to a will page or said use Google. Completely understand professional. The last straw for us was our se... See more
Company replied
Had loads of errors with the server turning off whenever it wanted, couldnt upload worlds because it would always give me an error and right after i cancelled my subscription for next month, the serve... See more
Company replied
Problem after problem, avoid. Every fix magically needs you to "Buy another server" even though they advertise game switching on one server. due to how their "system" works, only a few of the games o... See more
Company replied
Fantastic support team
Fantastic support team, very quick and friendly help for any issues.
November 14, 2017
Unprompted review
Reply from Multiplay Gameservers
Hello Sam,
Great feedback !
We are always trying to improve so if you have any ideas please let us know.
Great to see your enjoying your server though !
Thanks,
Magnus
Very reliable and great speed server
November 14, 2017
Unprompted review
Reply from Multiplay Gameservers
Hello Brendan,
Thank you for your feedback.
I hope we continue to not only provide reliability but to always improve every aspect of your experience with us.
Thanks,
Magnus
Great lag free service
Great service with real time tech if you need. Zero lag on the server i bought
November 14, 2017
Unprompted review
Reply from Multiplay Gameservers
Hello Scott,
Thanks for the 5 Star !
We do pride ourselves on top notch support and technical experience.
Great to know you are having a good experience.
Thanks,
Magnus
Reply from Multiplay Gameservers
Hello TGSK,
Thanks for the review !
We do try to be a reasonably priced as possible.
Thanks,
Magnus
GREAT CUSTOMER SUPPORT :) had a few …
GREAT CUSTOMER SUPPORT :) had a few problems at first figuring out what I was doing. Broke down and messaged support by opening a ticket. They respond VERY fast :) helpful friendly and knowledgeable. I’d recommend them in a heartbeat. My server runs smooth only lag I have is when I go near huge bases. (Ark evolved) Ping is almost always around 24 and rarely goes over 100 even with a full server. Very happy all around. Thanks and keep up the good work!
November 9, 2017
Unprompted review
Reply from Multiplay Gameservers
Hello Martin,
Thank you for your feedback.
We hope to continuously provide an excellent service for you.
Don't trust them! Horrible service, then they stole money from me.
I got horrible service from them, server kept messing up and corrupting my save games. This happened about 10 times and so I canceled my subscription with 10 days left on my first month. then 2 weeks later they had the nerve to charge me again. Not only are their servers crap, they fraudulently charged my bank
November 9, 2017
Unprompted review
Reply from Multiplay Gameservers
Hello Martin,
I'm sorry to hear that you've had a bad experience, however as my colleague mentioned in the last responses you had in your ticket 12 days ago, is that we do have an SLA of 12 hours.
Unfortunately we do have other customers who send in tickets, so we can't send responses instantaneously.
Regarding the issue with the payment, as I've explained in the previous two tickets you've sent in, that unfortunately we aren't able to modify your Paypal's subscriptions, so this needs to manually be cancelled yourself in the subscriptions setting of Paypal.
Hard to get any kinde off help from …
Hard to get any kinde off help from them, needed to start a new case for each question. Would not use this service again for Factorio.
November 9, 2017
Unprompted review
Reply from Multiplay Gameservers
Hi Kunde,
I'm sorry to hear you had a bad experience with us.
I can't seem to find any tickets of yours within the last 3 months or so.
If you're having issues with your server, please contact our support team.
I have always seemed to have a great …
I have always seemed to have a great experience when working with Multiplay Gameservers even since I was young, support is always helpful and has always came through when assistance was needed, Thank you!
November 8, 2017
Unprompted review
Reply from Multiplay Gameservers
Hello Joe,
Thanks for the feedback !
I'm glad to see you have had a great experience and I hope it continues from now.
Thanks,
Magnus
Excellent customer service
Excellent customer service, i’ve Been ha Ing some connectivity issue and lag, but I think that’s more to do with internet ins AUSTRALIA than multiplay. Well done guys
November 7, 2017
Unprompted review
Reply from Multiplay Gameservers
Hi Winston,
I am glad to hear that you have had a good experience with us this far. I am sorry to hear about the connectivity issues, if you need any assistance with investigating these then please let us know and we will do what we can to assist you.
Keep on gaming!
Jack 'CJT' Tovey
Multiplay Support
Great server and customer service is …
Great server and customer service is awesome. Interface on the dash board isn't as intuitive as I would like. For example, there is a player data tab in the dashboard but no information ever populates there, even if players are on and there is never any player data to download. Maybe it works and I'm missing something but that just supports my claim the dashboard isn't intuitive.
November 7, 2017
Unprompted review
Reply from Multiplay Gameservers
Hi Tim,
I am glad to hear that you have been having a good experience with us so far! We are always looking to improve our systems, so any suggestions would be greatly appreciated!
Thank you for your feedback, and if you need anything, please let us know!
Keep on Gaming!
Jack 'CJT' Tovey
Multiplay Support
Patient and Friendly.
I decided to host a server of Minecraft for the first time for some friends. I'd hosted a server privately on my home computer before many years ago. I've never rented a server before and was very unsure about setting it up. I initially ran into a few snags which resulted in placing two separate help tickets. I received quick replies and if at first the issue wasn't resolved they broke it down so that I could understand what to do and didn't close the ticket until I was happy. I really appreciate this kind of customer service and I feel much more comfortable renting a server from a reputable service. The worlds we create and communities are important to us gamers and the staff here makes that possible. Thank You very much.
November 6, 2017
Unprompted review
Reply from Multiplay Gameservers
Hey Bev,
Appreciate the feedback you've provided on this and we are glad that you are enjoying the system we have in place.
We hope that we can continue to provide a positive experience during your time with us
KB
Server kept messing up and I had to …
Server kept messing up and I had to start a new save game like 20 times in one month. Response time for my tickets was way too long, 6-12 hours.
November 5, 2017
Unprompted review
Reply from Multiplay Gameservers
Hey Zagan
Apologies for this happening, we will review it internally and see what we need to improve on for the response times.
Ive turned off repeat payments as I …
Ive turned off repeat payments as I didn't want to renew yet it happened.
November 3, 2017
Unprompted review
Reply from Multiplay Gameservers
Hello Mr S,
Apologies for this happening, we will investigate into why this had happened and see about improving the system to not cause this issue again.
KB
Quick, friendly and proffesional support
I am willing to open up more dedicated game-servers here.
Quick, friendly and proffesional support. Mostly get answer withing an hour when posting a ticket.
The webinterface is nice and easy to understand. I only miss FTP access to the Beta-game "Space Engineers". Keep it up, and you will conquer this whole market =)
November 2, 2017
Unprompted review
Reply from Multiplay Gameservers
Hey Pierre,
Appreciate the feedback on this and it's something we can look at for the future as a possibility.
We hope we can continue to provide a good service going forward.
KB
Reply from Multiplay Gameservers
Hello Luke,
Thank you for your feedback.
We hope to continue providing you a great service.
Zak
Very helpful and reactive support team …
Very helpful and reactive support team who got me back up and running in no time after suffering an issue with my TS3 Server Admin rights.
Highly recommend their services and fully endorse their Support Team who do an excellent job! Well done and thank you.
October 29, 2017
Unprompted review
Reply from Multiplay Gameservers
Hello Malcolm,
Thank you for your feedback.
We hope we continue to give you great support and hopefully we can get your issue resolved even faster if an issue arises again.
Zak
Awesome Support Team :)
October 29, 2017
Unprompted review
Reply from Multiplay Gameservers
Hi Stian,
Thank you for your feedback. I hope we continue to be awesome for you in the future too!
Zak
Very professional helpdesk team !
Very professional ! I solve my problem in 1 hour with 3 helps and highlight in row ! Simply fantastic .
October 29, 2017
Unprompted review
Reply from Multiplay Gameservers
Hey Alfredo,
We appreciate the feedback on your experience with us during this time.
We hope we can continue to provide an excellent service.
Thank you,
KB
Surport team
Just finished dealing with the technical team after running into an issue on minecraft, during this issue I delt with a number of people and all were very very helpful. I was kept informed of each step and they worked closely with me to get this sorted and happy to say I’m all back up and running, excellent service!!!
October 28, 2017
Unprompted review
Reply from Multiplay Gameservers
Hey James,
We appreciate the positive feedback on your experience with our technical team.
Hopefully we can continue to provide a excellent service to you.
Thank you,
KB
They should change company name to " No …
They should change company name to " No Problems" cause thats my experience with them, i just ended my service due to my kidz quit playing computergames ( to do more outdoor sports - incredible good :) so i didnt need the gameserver any more, but if i ever want that service again, there is only one company to engage in this. Thank you for this time. Mr M.A
October 28, 2017
Unprompted review
Reply from Multiplay Gameservers
Hey Mats,
We're glad we were able to provide you a good experience during your time with us.
Hopefully if you ever choose to start a new server up we can help provide you a new one as well.
Thank you,
KB
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