Multiplay Gameservers Reviews 808

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Right now all multiplay servers in NL started having superbad connection. ONLY multiplay-servers.. Why? cant join others here, there are definetly some problems. Servers not playable :(

Rated 1 out of 5 stars

Wish I could give zero. Horrible gaming experience, everytime we needed help they sent us a link to a will page or said use Google. Completely understand professional. The last straw for us was our se... See more

Company replied

Rated 1 out of 5 stars

Had loads of errors with the server turning off whenever it wanted, couldnt upload worlds because it would always give me an error and right after i cancelled my subscription for next month, the serve... See more

Company replied

Rated 1 out of 5 stars

Problem after problem, avoid. Every fix magically needs you to "Buy another server" even though they advertise game switching on one server. due to how their "system" works, only a few of the games o... See more

Company replied

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1.7

Bad

TrustScore 1.5 out of 5

808 reviews

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Rated 5 out of 5 stars

I always find support helpful and quick …

I always find support helpful and quick when I need it. Our Teamspeak server (150 users) is solid 24x7x365, rarely have issues.

December 7, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hey Graeme,

Appreciate the feedback on the service.

Glad to hear that the TS service is doing you well and is remaining stable, hopefully this continues for the rest of your service.

Thank you
Kevin Baker

Rated 5 out of 5 stars

Good service

December 7, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hey Shams,

Appreciate the feedback!

Hopefully we can continue providing a good experience.

Thank you
Kevin Baker

Rated 1 out of 5 stars

Server was not set up after I paid and …

Server was not set up after I paid and checked out. Web site promised immediate availability. An automated email said it would be done later. (copy below). I waited for a week and nothing happened. Cancelled credit card payment but they are now chasing for payment for something that they never delivered. Their copyright notice on their email is still saying copyright 2014 so I'm not confident they are are keeping their service up to date.

"Unfortunately we were unable to setup your server automatically due to recent high demand for our high quality servers, and our unquestioning quest for lag free servers will not allow us to put you on an overloaded machine.
Fear not, our engineers have been notified of your pending order and will be provisioning additional capacity as soon as possible to fulfil your order.

Once additional capacity has been installed, you will recieve the details of your server.

Note: That only once your server has been setup will your rental period start so you're not losing any days from your order.

December 7, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hi RJ,

I am sorry to hear that you have had a negative experience with us, and first off, let me thank you for the feedback!

I have done some digging, and I have included a screenshot of our logs below:

Sent Time Subject
2017-12-06 00:49:57 Multiplay Gameservers - No Payment Received
2017-11-28 01:14:50 Multiplay Gameservers - Payment Due
2017-11-05 14:01:20 Your Multiplay Gameserver is now ready
2017-11-05 14:01:11 Your Multiplay Gameserver Order
2017-11-05 13:52:39 Multiplay Gameservers - Payment Received
2017-11-05 13:52:38 Your Multiplay Gameserver Order

As you can see from these emails, your server was provisioned and set up on the same day as your payment was taken. However, we actually updated our automated emails recently, and a ticket has been raised internally to investigate why you received this email rather than an up-to-date one.

Please do contact us via a ticket as we’d love to correct all of this for you so that you can enjoy our services.

Thanks again for the feedback.

Jack 'CJT' Tovey

Rated 5 out of 5 stars

They really look after me.

This company has very competitive prices. Even though the prices are low the service is pretty good. As I am in a different time zone by 10 hours I sometimes have a wait for a ticket response but overall they are great to deal with. And the amount of questions I ask would test the patience of a saint but they really look after me.

December 7, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hey Paul

Appreciate the feedback and are glad to hear you are enjoying the service!

Hopefully we can continue to provide you a good experience with the rest of your time with us.

Please never hesitate to contact us for anything!
Kevin Baker

Rated 1 out of 5 stars

Wish I could give zero

Wish I could give zero. Horrible gaming experience, everytime we needed help they sent us a link to a will page or said use Google. Completely understand professional. The last straw for us was our server needed paid and we kept getting redirected to another unsecure site when we tried to use our cards. 24 hours and 2 support tickets later only to have them blame our cards and PC and to say we hadn't been talking to a technical support tech the entire time.

December 3, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hey,

Apologies for the problems you found while using our service, we will investigate internally to find out where problems went wrong and how to improve on them.

If you ever have any further feedback or concerns please contact us again and well be happy to sort it out.

Thank you,
Kevin Baker

Rated 5 out of 5 stars

After spending over an hour online …

After spending over an hour online searching for the best server-hosting site, I finally found Multiplay Gameservers. It's a really great place if you want a cheap and fast server for your games.

December 2, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hello Nick,

Thanks for your feedback !

We try to remain as competitive as we can :D

Thanks,

Magnus

Rated 5 out of 5 stars

Great service

Great service, low prices. I will always come back for any multiplayer servers I need.

December 2, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hello Scott,

Thanks for the feedback !

Kind Regards,

Magnus

Rated 5 out of 5 stars

Had a problem with my first server …but

Had a problem with my first server being really laggy.

Emailed support and recieved a response extremely quickly, and who then switched our server to a new machine without any problems whatsoever.

Create service, great customer support.

P.S Thanks Ryan Assis

November 30, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hey John,

Appreciate the feedback on this and hope we can continue to provide a good service!

We will also ensure Ryan gets the positive feedback.

Rated 4 out of 5 stars

There are moments when I'm leaving …

There are moments when I'm leaving because of this I only gave 4 stars.
Otherwise everything is ok.

November 28, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hey Lacobenco,

Appreciate the feedback on this, hopefully we can look into any issues within your service and look to improve them for the future!

Rated 5 out of 5 stars

Best Decision

I haven’t used many server hosting companies, but I am glad I chose Multiplay.

November 27, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hello,

Thank you for the feedback!
I hope we continue to give you a great service!

Rated 1 out of 5 stars

You guys were nice however only I could …

You guys were nice however only I could play on my ark server I tried everything and couldn’t get friends on with me nat Types were opened and eventually we just gave up and I wasted my cash

November 25, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hi Cole,

I'm sorry to hear that you had issues with your server.
It seems like your friends had some settings changed, as our support staff and yourself were able to connect to the server.
If we can assist with anything else, please contact our support team.

Rated 4 out of 5 stars

Solid support, Maybe a addon button on the dashboard

Magnus was a pretty solid bloke helping me out and dealing with mine and a mates spam at the beginning, Only downside was that i never saw the addons section for Factorio until pointed out to me by him. User error more then likely but maybe something on the main Dashboard that can take you straight to the addon section instead of being tucked away in the "Edit Profile" section. But like i said most likely me not looking hard/long enough for it. Thanks again Magnus

November 24, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hello Bioshokarr,

Thank you for your feedback.
We'll get this information passed along and hopefully get some changes made regarding it.

Rated 3 out of 5 stars

Meh customer service

Server works well, small issue with map generation(server wont regenerate a new random map). When contacted their customer service rep gave a response that made it seem as if they didn't read the question. Finally got an answer after a nasty response.

November 24, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hello Erik,

Thanks for your feedback.

Regards,

Magnus

Rated 5 out of 5 stars

Return Customer

This is my third server with Multiplay and I have nothing but praise for them. The support has been fantastic, rapid response and issues fixed. I would suggest them as server provider to anyone who asks me, thanks team and keep up the good work.

November 24, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hello Pvt Stash !

Thanks for the glowing recommendation and fantastic feedback.

We do try to be as speedy as possible sorting out any issues you might have to get you back to gaming as soon as possible !

Thanks,

Magnus

Rated 5 out of 5 stars

Support is very good imo

Support is very good imo , they help step by step for dayz server , i recommend

November 24, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hello Gary,

Thanks for your feedback and your recommendation.

Thanks,

Magnus

Rated 5 out of 5 stars

excellent service

excellent service, friendly and helpful , would recommend 100%

November 22, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hello Chris,

Thanks for your feedback and your recommendation !

Thanks,

Magnus

Rated 3 out of 5 stars

The Server works great consistently

The Server works great consistently, the control panel and settings are not very user friendly for the game I am playing (fS17)

November 22, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hello Daryl,

Thank you for your feedback !

If you need any help with the WebAdmin for Farming Simulator 17 just let support know.

Thanks,

Magnus

Rated 3 out of 5 stars

A litte bit laggy

A litte bit laggy. To few settings for the game im playing.

November 21, 2017
Unprompted review
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Reply from Multiplay Gameservers

Hello Peter,

Thank you for your feedback! If you are having any issues please contact our support team via : support.multiplay.co.uk.

We'd be happy to help!

Thanks,
Ryan

Rated 1 out of 5 stars

Had loads of errors with the server

Had loads of errors with the server turning off whenever it wanted, couldnt upload worlds because it would always give me an error and right after i cancelled my subscription for next month, the server practically stopped working. I doubt i’ll ever be playing MC again but if i do i probably wont buy one of your servers! Also, for christs sake, add an option for help when given an error because no, i don’t bloody understand!

November 16, 2017
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hi there,

I am sorry to hear about this, can you please provide us with the ticket ID(s) so that we can review this issue in order to make our service better in the future?

Kind Regards,
Jack 'CJT' Tribble

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