Mura Boutique Reviews 

63
•
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Im so disappointed, I brought over $150 dollars of items from the store I wasn’t happy with them so I returned them for a store credit. And now I cannot even use the store credit as the site is shut d... See more

Rated 1 out of 5 stars

Mura Boutique is uncontactable - returned an order 2 months ago and have not had a store credit or refund processed. Have tried emailed and calling, but emails are returned and phone number is disco... See more

Rated 1 out of 5 stars

Received product I ordered, extremely poor quality. Fill out the return card and pay for postage to send it back. 3 weeks later my parcel is returned to me because the business is closed at location a... See more

Rated 1 out of 5 stars

I got sent the wrong size item. I returned it with communication from Mura confirming in December i would get a 120% store credit once item was returned. Item was delivered by Australia post Decembe... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Australian Online Fashion Boutique


Contact info

1.6

Bad

TrustScore 1.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(63)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my very first (and certainly…

This was my very first (and certainly NOT the last) order with Mura! I came across their Elizaveta dress and absolutely fell in love with it and knew I had to have it. I received it in a matter of days and the quality is amazing. So happy!

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

I’ve always loved Mura boutique because…

I’ve always loved Mura boutique because of their amazing designs and styles as well as the quality of the clothes. I find quality of clothes very important when I’m shopping for new outfits and for six years now I have always been buying from Mura! Definitely recommend trying this website out!

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

I love that Mura has new collections…

I love that Mura has new collections three times a week and there are always many beautiful chick items to choose from :) They also offer express shipping on all orders which is amazing!

August 30, 2021
Unprompted review
Rated 5 out of 5 stars

Lovin’ my Mura Orders.

This is my first time ordering from Mura and I loved all 3 outfits that I bought. It was delivered earlier than expected which is good.
Quality is good too and I can't wait to purchase more!

August 27, 2021
Unprompted review
Rated 3 out of 5 stars

Free shipping and free return would be great

I’m a frequent buyer of Mura Boutique! Love every piece. Last time I ordered and the fit was not suitable for me, I returned and received a credit. I wish Mura can offer free shipping and free return! It’s very expensive to pay for shipping fees both ways.

November 5, 2020
Unprompted review
Rated 1 out of 5 stars

I will not purchase from here again

I purchased a $100 dress but it did not arrive before going overseas. It was delivered to my partner while I was overseas.
When I come home and open the parcel, the dress has a stain on it. I return the dress and later told it exceeded the 30 day return and they will send it back to me. You can clearly tell I have not even tried the dress on and therefore the good was damaged by them. I will not buy from here again and would not recommend this retailer.

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Mura's selection of Clothes!

I absolutely LOVE Mura's selection of clothes♥️! They are made with high quality and are exactly as described in the photos. They are also very decent on price. The postage is also super fast. My order came the following day! Thank you Mura for your beautiful clothes!🤩 I will definitely be buying more!

September 17, 2019
Unprompted review
Rated 5 out of 5 stars

Refunded items

I won a gift voucher via Mura’s Instagram page. I purchased two items however unfortunately one had sold out so I was refunded 120% of it and was given a store credit/gift voucher. They were very sorry and happy to help make my experience better! When the second item arrived unfortunately it didn’t fit quite right. So I returned it using their easy return form. However the parcel took a long time and took 11 days to get there. I sent them an email as I was worried it had been lost. They replied very quickly and were very helpful. I was still worried my parcel had been lost. After I found my tracking number they were able to find it and they processed my return. I’m very happy with how they talk to customers via email and reply almost straight away.

September 11, 2019
Unprompted review
Rated 5 out of 5 stars

Across the Blue Pacific!

I found Mura Boutique on Instagram a few days ago and I'm beyond excited at their absolutely gorgeous collection! I placed an order almost immediately and wasn't sure whether or not they would ship across the ocean to me as I live in Fiji. So, you can imagine my excitement when the Mura support team got on to my order almost right away, responded ever so promptly to my Instagram messages and sent me an email with tracking information on my order in 48 hours! Wow! Thank you Mura! Your service is incredible and you have an amazing team of brilliant and beautiful people working behind the scenes! I'm definitely going to be a very regular customer. Thank you so very much!
Sending you much love across the Pacific ocean, Debbie

September 9, 2019
Unprompted review
Rated 5 out of 5 stars

I recently purchased the angelonia skirt set

I recently purchased the angelonia skirt and matching top set and fell in love with it! I purchased another set in a different pattern the day it arrived. It arrived within 2 days as well!!
True to size and so reasonably priced !

September 6, 2019
Unprompted review
Rated 4 out of 5 stars

My GO TO AUSSIE STORE!

I’m in love with practically all of their dresses. I just recently ordered a midi Knit dress in Rose and it fits me perfectly (small)! Most of their clothing is true to size but definitely judged by material (if it’s more rigid probably best to size up as it would have no stretch and could be tight). Not to mention, the DHL express is really fast so the 15 AUD is worth the money. The prices of the clothes is somewhat pricey so I usually wait until their sales to purchase items. Overall, would highly recommend!

June 6, 2019
Unprompted review
Show reviews in all languages. (63 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look